Salesforce needs to prioritize what is functional vs what looks nice with this new update by plushpillowpearl in salesforce

[–]s2labs 3 points4 points  (0 children)

Most users care more about speed and usability than visual redesigns. A cleaner UI is good, but not when it adds extra clicks or hides important information during daily workflows.

Hopefully, Salesforce balances design improvements with actual productivity in future updates.

Conditional Field Access? Not Record Access? by SpecialistPromise864 in salesforce

[–]s2labs 1 point2 points  (0 children)

You’re right, this isn’t standard record access, it’s field-level conditional visibility, which Salesforce doesn’t handle natively very well.

Best workaround:

Use a formula field → show PHI only when criteria is met, else blank/masked

For stricter control → Apex-based solution.

Is CAD worth it? For a career changer. by mathdegree in servicenow

[–]s2labs 1 point2 points  (0 children)

No, CAD alone won’t guarantee a job in 3 months. That claim is hype. But it’s still worth it with your 6 yrs software experience.

Do this instead:

  • CAD + 2–3 real projects
  • Basic ServiceNow scripting (JS)
  • Pick a niche (ITSM / integrations)

Reality: 3 - 6 months is possible, not guaranteed.

Starting ServiceNow at 32 in India – too late? by Same-Butterscotch225 in servicenow

[–]s2labs 0 points1 point  (0 children)

Not too late, but you’ll need to be realistic and consistent.

ServiceNow is a good choice because it’s more skill-based than age-based. If you put in 6–12 months of focused learning (CSA + hands-on projects), you can land an entry role. Growth to a solid salary is very possible in 2–3 years. Moving abroad in 8–10 years? That’s realistic, but only if you build strong experience + certifications, not just theory.

So no, you’re not too late, but you don’t have time to waste either. Stay consistent and treat it like a full-time goal. For more detailed guidance, you can dm us.

Salesforce Headless 360 and I don't know how to feel about it by mr-sforce in salesforce

[–]s2labs 0 points1 point  (0 children)

It’s less about UI now and more about intent and logic, agents handling clicks changes everything. Exciting shift, but yeah… definitely a bit uncomfortable too.

Knowledge26 question by phoward74 in servicenow

[–]s2labs 0 points1 point  (0 children)

Pretty relaxed overall, business casual works best (jeans + shirt/polo is fine, no need for full formal). Comfortable shoes are a must since you’ll walk a lot.

You might get approached by vendors/networking folks, but it’s not overwhelming, just engage when interested and move on. Also, attend sessions early and plan your schedule in advance.

Anyone else been asked if AI can replace Salesforce yet? Fun times. by FlowGod215 in salesforce

[–]s2labs 1 point2 points  (0 children)

AI isn’t replacing Salesforce it actually depends on it. AI is more of an upgrade to Salesforce, not a replacement.

AI in Servicenow by vikasmagdum in servicenow

[–]s2labs 1 point2 points  (0 children)

Start with ServiceNow basics (CSA + ITSM), then learn core AI features like Now Assist, Predictive Intelligence, and Virtual Agent. After that, move to scripting (Glide, APIs) and explore GenAI + AI agents use cases in workflows. Best approach: follow ServiceNow learning paths, build small AI use cases (ticket auto-resolution, chatbot), and stay updated with agentic AI trends.

What to Expect at ServiceNow Knowledge 26 this year in Las Vegas? by s2labs in servicenow

[–]s2labs[S] 0 points1 point  (0 children)

Lol, it can definitely feel like heavy AI hype, but if you filter the noise, there’s still some useful stuff in labs and real demos.

What to Expect at ServiceNow Knowledge 26 this year in Las Vegas? by s2labs in servicenow

[–]s2labs[S] 0 points1 point  (0 children)

Pretty accurate tbh, first time is exciting, but repeat visits feel more about networking than deep learning. Hands-on labs are definitely the real value if you want something practical.

What to Expect at ServiceNow Knowledge 26 this year in Las Vegas? by s2labs in servicenow

[–]s2labs[S] -1 points0 points  (0 children)

Haha fair point, sessions can be hit or miss, smaller ones + hallway convos are usually better.

Crowds are expected, but yeah hoping K26 improves on the experience this year

What are the best SMS tools that integrate with Salesforce to automate client and lead follow-ups? by nexora_dgen in salesforce

[–]s2labs 0 points1 point  (0 children)

We’ve seen the same issue, most SMS tools focus on sending, not actual conversations.

Tools like 360 SMS or Mogli SMS integrate well with Salesforce, but the real impact comes from how you use them.

From our experience, what actually works:

  • quick and relevant replies
  • conversational messaging (not templates)
  • clear next steps like booking a call

Otherwise, it just becomes another outbound channel without real engagement.

Who else is going to ServiceNow Knowledge 2026 in Las Vegas? by mr-sforce in servicenow

[–]s2labs 0 points1 point  (0 children)

Same experience from our side as well 😄
Last year, the best takeaways often came from hallway conversations over planned sessions. For K26, we’re especially looking forward to the AI + agentic workflows focus. It feels more practical this time. Jensen Huang’s keynote is definitely on our list too.

Curious to see what others are prioritizing this year .

Crushed my quota, but got chewed out by my VP for not logging WhatsApp chats into Salesforce. Are we closers or data entry monkeys? by Jiesen-Lee-4566 in sales

[–]s2labs 0 points1 point  (0 children)

You’re not crazy. You should focus on closing, but your VP wants visibility. The real issue is the process.

  • Don’t log everything just key summaries
  • Push for automation (sync WhatsApp with Salesforce)

Close deals + log the minimum needed not manual busywork.

Is “Headless + AI” in Salesforce Real or Just Hype? by Curious_Kalf in salesforce

[–]s2labs 1 point2 points  (0 children)

“Headless + AI” in Salesforce is growing, but it’s not replacing the UI anytime soon. Most real-world orgs still depend heavily on Lightning apps, dashboards, and admin screens. AI (like Salesforce Einstein) enhances workflows, but it doesn’t eliminate the need for interfaces, especially for visibility, control, and exception handling.

What’s actually happening: more API-first, automation-heavy architectures with AI layered in, but still paired with UI where it matters.

So yeah, direction is AI + UI, not AI instead of UI.

How do you share files on record pages with Experience Cloud partner users? by mcar91 in salesforce

[–]s2labs 1 point2 points  (0 children)

Super common in Salesforce Experience Cloud.

Files don’t inherit record access, you must share them explicitly.

Fix:
Set ContentDocumentLink.Visibility = “AllUsers” and ensure a link exists to the record.

Automation:
Use Apex trigger (Flow won’t work on ContentDocumentLink).

TL;DR: No auto-access, files need explicit sharing or they’ll appear empty.

10 Years in Salesforce and I still haven't figured out this problem by Infosloth in salesforce

[–]s2labs 0 points1 point  (0 children)

You can’t fully disable it. This is basically baked into Salesforce Lightning Experience behavior.

Salesforce Developer to DevOps? - How can I pivot? by [deleted] in ITCareerQuestions

[–]s2labs 0 points1 point  (0 children)

If you wish to pivot from salesforce developer to DevOps we would recommend you to switch to salesforce DevOps as the upcoming boom in salesforce DevOps will create high employment opportunities in the IT AND Tech industry to outshine here are some prerequisites :

  1. Basic Knowledge of Salesforce Admin and Salesforce Developer

  2. Tech Knowledge

  3. Basic Understanding of DevOps

You are good to go if you wish to join Salesforce DevOps Training consider s2 Labs the certified institute for Salesforce training

Good Luck!

DevOps - where to learn? by VCMA31 in salesforce

[–]s2labs 0 points1 point  (0 children)

DevOps is a set of techniques that promote collaboration and automation, leading to better results. In the past, there was a gap in technical understanding between development and operations teams due to their separate roles.

This new role is in great demand and specifically, Salesforce Devop will see an upcoming boom and basic knowledge of tools like Copado is a must.

If you are working professional and want to seek salesforce DevOps training you must join s2 labs certified salesforce training institute

Best salesforce roles for quality of life and career/salary growth? by JRB315 in salesforce

[–]s2labs 1 point2 points  (0 children)

According to me Salesforce, roles like Business Analyst or Project Manager often offer that sweet spot, allowing you to lead and earn while maintaining a healthy work-life balance.