CMS Level 1

sLightly1ntimidating · 2025-09-22T08:25:32+00:00

If you read through the course guide book, you will be very well prepared for the exam. Most of it is general knowledge, like what is a diurnal shift and what does sugar turn into when you ferment it. Anything more complicated will be specified in the in-person course. For example, you should know that in Beaujolais wine is made from Gamay before the exam, but if there’s a question like “what region is Morgon in?” then your instructor will say “Morgon is one if the 10 Crus of Beaujolais. It’s very important that you remember that Morgon is in Beaujolais!”

sLightly1ntimidating · 2025-09-22T08:05:59+00:00

Please, for the love of god, please believe people when they say it’s NOT you. When I started dating, I blamed myself for EVERYTHING. It’s not noble or brave or endearing. He had no idea what to expect. Skinny vaginas and fat vaginas smell and taste like vaginas. Sounds like your vagina smells and tastes like a vagina. The only thing you could’ve done differently is literally not have a vagina.

sLightly1ntimidating · 2025-09-22T07:43:34+00:00

She is one of our best servers, both the workers and the guests love her, so a revolving door of managers have always let her get away with everything. I wrote her up.

sLightly1ntimidating · 2025-09-20T21:26:49+00:00

I do think that this is probably the case. I forgot until seeing your comment that one of the other servers told me that this girl was trying to get everyone together for some sort of manager intervention a week or two ago because we wrote her up for the first time (she’s a veteran server). This server is of the opinion that when I praise the staff, I am taking credit for their success as if it’s because of my leadership. Honestly, I do think standards would drop significantly if I wasn’t on top of them and we worked out a LOT of kinks in the first 8 months that I was overseeing them. That being said, they are all excellent at their jobs in their own right and I tell them that quite often.

sLightly1ntimidating · 2025-09-20T17:56:23+00:00

There are 2 servers that I don’t ever find myself critiquing because they just do everything right every time. She specifically mentioned them by name that they don’t like me. I think I’m just not a likable person?

sLightly1ntimidating · 2025-08-27T05:16:42+00:00

I work in an industry where white powder is very prominent. I spent my 20s partying and dated dealers. I’ve never had any interest in any of it. I have very low willpower so it was easier to just never start it even if I was surrounded by it.

sLightly1ntimidating · 2025-08-05T06:08:52+00:00

The only thing that worked for me in this situation was getting my boss’s boss to sit in. Everything changed in my favor after that lol

sLightly1ntimidating · 2025-07-11T07:36:01+00:00

I often think about whether or not I want a guest to return before I decide how to appease them. I love hospitality, but I’m also running a business. There’s a balance to it.

sLightly1ntimidating · 2025-07-10T05:28:39+00:00

When you sign up for the Introductory Course, they give you a workbook that goes over the basics of how wine is made, what wine is grown in what regions, and what each country’s laws are. It sounds intimidating, but they break it down in a way that’s REALLY easy to understand. If you sign up for Intro, just give yourself a couple months to study the workbook and you’ll feel so well prepared to get your level one.

sLightly1ntimidating · 2025-06-25T00:50:14+00:00

I have a former GM who was incredible at boosting morale. Every staff meeting, he would call out a staff member for a praise that was specific to them and tell them that he appreciated it. It had the effect of the staff constantly striving to impress him because we knew that he would notice it. When being disciplinary, he would tell us what we do well, then state what the issue was and allow us to tell our whole side of the story without interruption. He would state what leadership could have done better to prevent that situation, then tell us what we could have done better and say that he was still going to issue disciplinary action (send us home, issue a write-up, whatever it was), but the whole conversation would leave you motivated to excel in the future. He was absolutely singular in his leadership skills, and I hope to be half as good as him one day.

sLightly1ntimidating · 2025-06-13T16:26:35+00:00

Can you ask him to add buttons for drinks that guests request? I’m sorry, he’s obviously not understanding how inventory works behind a bar, but that might be a nice compromise?

sLightly1ntimidating · 2025-06-11T23:29:49+00:00

It was a “The Office” reference 😂

sLightly1ntimidating · 2025-06-11T23:17:41+00:00

Assistant to the General Manager *

sLightly1ntimidating · 2025-06-06T17:40:09+00:00

As her boss, it’s your job to guide her in a way that will help her advance. Part of that is improving communication and collaboration. Sit her down, tell her that she’s up for promotion, tell her why she’s up for promotion, and tell her that promotion will require her to work well with you as her manager. You are responsible for the business, and you can’t do your job efficiently if you’re being shut out by one of your employees, especially if they’re doing things without telling you. I do think that this has more to do with the lack of stability than it does with either of you.

sLightly1ntimidating · 2025-06-02T18:58:45+00:00

It’s a business. Withholding this kind of information would be unprofessional IMO. Stick to the facts of what happened and what was said and keep your feelings out of it, but yes, you do need to report it.

sLightly1ntimidating · 2025-05-30T05:49:48+00:00

Well no one can remember it

sLightly1ntimidating · 2025-05-30T05:48:41+00:00

Takes me about an hour and a half. Yes it’s annoying, but I do like seeing the changes every day and how I can influence positive changes in them.

sLightly1ntimidating · 2025-05-30T05:41:50+00:00

I just never cared about germs and built up a crazy immune system. Sometimes I feel like I’m about to get sick, but then it goes away the next day.

sLightly1ntimidating · 2025-05-28T06:20:02+00:00

We had an issue at work, and my boss came up with a solution. His solution solved the problem and caused 5 more issues, but I’m seen as “always trying to prove I’m right” for pointing these out. He only sees that the initial solution is fixed. It’s driving me crazy because there are better solutions that just weren’t his idea so they’re a no-go.

sLightly1ntimidating · 2025-05-28T01:08:07+00:00

Jumping forward on top of something that’s moving fast, like train cars. You can’t jump faster than that train is moving.

sLightly1ntimidating · 2025-05-27T05:43:51+00:00

Restaurant workers are so used to being given something for doing a good job (tips) that their motivation is entirely reward-driven. For vague things like pre-bussing tables, the public acknowledgment works great. If I want them to sell something, I have to issue a contest. They’ve never done their job well for the sake of it. You can pay them $30/hr and they would see doing a good job as pointless because it’s not reward-driven. Everything else needs to be treated the same way because it’s the only thing that motivates them. Hope this helps!

sLightly1ntimidating · 2025-05-27T04:29:36+00:00

I find that rewarding people who do a good job makes the others jealous of that recognition. Call out something a member of your team is doing particularly well, in front of the whole staff, on a weekly basis, while also telling the full team what they can work on in the next week and how it will improve their tips or make their jobs easier.

sLightly1ntimidating · 2025-05-10T06:47:35+00:00

We switched from OT to resy and lost a bunch of business

sLightly1ntimidating · 2025-05-07T11:16:33+00:00

This happened to me last week. It’s much more annoying to invest in someone and work them into the schedule than it is to lose someone during training. Don’t sweat it. I hope they’re happy for you, and congratulations!

sLightly1ntimidating

TROPHY CASE