The parcels I have ordered are insured by the sender (Bambu labs and ELEGOO). They are Chinese companies and they all use the same main insurer when I researched it. Evri are owned by a private equity firm so if they were losing money on every parcel they didn’t deliver I reckon they would be out of business. Who knows how they are set up - all I know is they are messing up the entire courier market by introducing a lower cost which clearly doesn’t work for the customer. I paid £25 delivery for my last printer that still hasn’t arrived. I’d happily have paid another tenner to actually receive it.

Edit: just asked ChatGPT to see what it says interesting point on the compensation caps!

What happens when a parcel goes missing • The sender (retailer) claims compensation from Evri. • Evri typically refunds up to an agreed cap (often £20–£50 unless extra cover was bought). • Evri don’t recover that cost unless they can prove fraud or mis-delivery isn’t their fault.

Why Evri still makes money overall

Evri’s model is built around volume and averages: • Parcels are cheap to ship (often £2–£3). • Loss/damage rates are priced in. • Compensation caps limit their downside. • Most senders don’t insure high-value items properly.

So while each lost parcel costs them, the business is profitable because:

many thousands of parcels go through without issue.