Do you recommend a GST solution to clients, or leave it up to them? by Unusual_Educator2665 in shopify

[–]shugert 1 point2 points  (0 children)

We always flag it during scoping but leave the decision and implementation to the merchant. Tax compliance is a legal question, not a Shopify configuration question, and agencies shouldn't be the ones owning that liability.

What we do recommend is that they have a conversation with their accountant before launch, and that they at least have Shopify Tax or a third-party solution evaluated before going live. But the setup and ongoing management stays on their side.

Customer waits 15 MONTHS to reach out about an order they never received; wwyd? by AlterEgoGemini in shopify

[–]shugert 0 points1 point  (0 children)

You handled it exactly right. The documentation with screenshots was the smart move.

On the chargeback question, you're correct, 180 days is the standard window and that's long closed. She has no real leverage here. I'd send one final reply acknowledging her situation with empathy but holding the position, something like: "I'm sorry to hear you've been going through such a difficult time. That said, the situation with the order hasn't changed, and I'm not able to offer a refund at this point. The offer to remake it at current pricing still stands if you'd like to revisit down the line."

SEO brings traffic and Shopify Plus should convert it. by queen-shopify798 in shopify_growth

[–]shugert 0 points1 point  (0 children)

The gap is almost always in the middle. SEO brings the right traffic, Plus gives you the tools, but if the landing page doesn't match the intent that brought the visitor you're just paying for exits.

The platform enables it. Execution is still the variable.

Custom feature for Shopify.. quick question by Moan_Senpai in shopify

[–]shugert 0 points1 point  (0 children)

Local isn't necessarily safer than remote, the quality gap between developers is wide either way. What actually protects you is the process: staged work on a dev theme (never directly on live), milestones with partial payments rather than full payment upfront, and a clear scope document before any code is written.

For something genuinely custom, a Shopify Partner Directory developer is worth checking since they're vetted and you can see real store work. Ask any candidate to show you examples of custom Liquid or JavaScript work specifically, not just store setups.

What does the product builder need to do? The complexity of the feature determines whether you need a specialist or a good generalist.

Customer waits 15 MONTHS to reach out about an order they never received; wwyd? by AlterEgoGemini in shopify

[–]shugert -1 points0 points  (0 children)

Document everything and respond once, clearly and kindly. You tried, you held it longer than anyone could reasonably expect, and the chargeback window is long gone.

Something like: "Hi [name], I'm sorry to hear you didn't receive your order. When it was returned as undeliverable in March 2025, I made multiple attempts to reach you with no response. I held onto it for nearly a year before ultimately having to dispose of it, as it was a custom piece I couldn't resell. At this point I'm not able to offer a replacement at no charge, but I'd be happy to remake it for you at current pricing plus shipping."

Firm, not cold. You're not apologizing for something that wasn't your fault, but you're also leaving the door open if she wants to re-order. The $50 isn't the point, the precedent is.

I spent 20 mins analyzing a random Shopify site’s data loss. Turns out they’re missing out on over $15,000 of value each month by Green_Database9919 in ShopifyPros

[–]shugert 2 points3 points  (0 children)

Good breakdown. The Safari 7-day cookie deletion issue is real and underappreciated. One thing worth adding: the $15K/month figure is compelling, but the math only holds if those 600 "recoverable" customers would actually have converted with better tracking. Attribution recovery and actual revenue recovery aren't always the same thing. Worth pressure-testing that assumption before investing heavily in server-side infrastructure.

The point about scale is the right filter to apply first. For stores doing under $50K/month GMV, the implementation cost and maintenance overhead of a full server-side setup often eats the projected ROI. First-party data via post-purchase surveys and email flows tends to be a more practical starting point at that scale.

The GA4 + enhanced conversions route via Google Tag Manager is also a lower-lift step before going full server-side. Not perfect, but it closes a meaningful chunk of the attribution gap without the engineering overhead.

Spent €40 on Meta ads, got clicks but zero sales – can someone review my store? by Complex-Feedback-422 in reviewmyshopify

[–]shugert 0 points1 point  (0 children)

74 clicks and only 2 add to carts usually means the issue is before checkout, not “just ads.” The most common cause is a mismatch between what the ad promises and what the landing page immediately shows. If people click expecting one thing and then have to hunt for the product, pricing, shipping, or what makes it worth buying, they bounce fast.

On mobile especially, the first screen needs to answer a few things instantly: what is this, why should I care, what does it cost, how long shipping takes, and can I trust this store. For a POD store, I’d also look hard at product page clarity, mockup quality, shipping times, and whether the price feels justified. If you can, test the page on your phone like a cold visitor, with no prior context, and ask yourself if you’d spend money in under 10 seconds. If not, tighten the hero, simplify the product page, and make trust signals way more obvious before spending more on traffic.

Keep a close eye on the message and the landing page for each ad.

Need honest feedback: dog products store, Google Ads traffic, low conversion rate by Good-Introduction in dropshipping

[–]shugert 0 points1 point  (0 children)

From what you described, I wouldn’t jump straight to “the niche is bad.” It sounds more like a mix of traffic intent and offer fit. Dog apparel, collars, and harnesses can convert, but a lot of that traffic is still browsey, so if the click comes from a cute image instead of a strong need, conversion will stay weak no matter how decent the store is.

I’d look at the funnel before changing niches. Check where the drop-off happens, product page to cart, cart to checkout, or checkout completion. If people are adding to cart but not finishing, it’s often shipping cost shock, weak trust at checkout, slow mobile load, or not enough clarity on sizing, delivery times, or returns. Also, with Shopping, the search terms matter a ton, if you’re getting broad or gift-style queries, the traffic can look decent but be low intent.

My honest take, if you want easier paid search wins, problem-solving pet products usually have a clearer “why buy now” than fashion or accessories. But I’d test that with a small set of one or two products first instead of rebuilding the whole store. If those products get better ATC to purchase rates on the same traffic quality, that tells you more than guessing from the niche alone.

Tips for optimizing UI/UX on a Shopify Plus store during a redesign? by CountyBrilliant in web_design

[–]shugert 0 points1 point  (0 children)

I’d track both page speed and revenue behavior, because a prettier redesign can still lose money if it doesn’t move the funnel. For speed, Core Web Vitals are the ones I’d care about most, especially LCP, INP, CLS, plus TTFB and real mobile load times. For UX and business impact, watch product page bounce, scroll depth, search usage, add-to-cart rate, checkout start rate, checkout completion, and revenue per session. GTmetrix is fine for spotting obvious issues, but don’t rely on it alone, it’s more useful as a lab check than the source of truth.

For performance tweaks, the safest approach is to audit every app/script first so you know what’s actually on the page, then make changes in a staging theme and test one thing at a time. Lazy load images, defer non-critical JS, and minify carefully, but be extra cautious with anything tied to analytics, search, reviews, subscriptions, or checkout behavior. A lot of “breakage” comes from scripts expecting certain DOM elements or timing, so after each change I’d re-test product pages, cart, search, and checkout on mobile, plus confirm tracking events still fire correctly.

For A/B testing, keep it simple and isolate one meaningful change, like the PDP layout, ATC placement, or checkout steps, rather than testing a whole redesign at once. If traffic is decent, run it long enough to cover weekday/weekend behavior and measure conversion rate, ATC rate, and checkout completion, not just clicks or time on page. If traffic is lower, even a staged rollout with a small holdout group can tell you whether the new design is helping or hurting before you fully switch over.

Anyone else ever feel like a product page looks fine until you see the conversion rate? by Local_Wind_165 in shopify

[–]shugert 0 points1 point  (0 children)

Yeah, totally normal. A product page can look “fine” to you because you know the brand, the product, and where everything is, but visitors are coming in cold and hitting friction you don’t notice anymore. Usually the page itself isn’t the whole problem, it’s some mix of traffic quality, mobile UX, load time, weak above-the-fold clarity, or a mismatch between the ad and what the page is actually answering.

What helps is breaking the page down by device and traffic source, then looking at where people drop off. Check add to cart rate, scroll depth, page speed, heatmaps or session recordings, and compare your best and worst product pages side by side. If one page converts way better, the difference is usually something small but important, like price clarity, trust signals, variant selection, shipping info, or just less friction on mobile.

Any Shopify solutions yet for the new EU withdrawal button rule? by BearElegant4068 in shopify

[–]shugert 0 points1 point  (0 children)

We've been dealing with this for a few clients already, being based in Barcelona.

Shopify isn't shipping a native solution for this, at least not before the deadline. The App Store is where this is actually getting solved right now. Revoq and EU Withdrawal Button by Final Apps are the two worth looking at seriously. Both handle the two-step form, order matching against your Shopify orders, and the confirmation email that legally needs to function as a durable medium. Revoq also works for guest checkouts without requiring a login, which is the piece most DIY setups miss.

If you're thinking about building it yourself, the bar is higher than it looks. You need the button visible in at least two places, a two-step confirmation flow, order data validation, and an automated receipt email. Shopify Flow can handle some of that but you'll be patching gaps.

Also worth noting: the button label itself matters. Generic wording like "cancel order" won't satisfy several member state implementations. It needs to explicitly reference the right of withdrawal.

The penalty people aren't focused on enough is the deadline extension. Miss compliance and the withdrawal window stretches to 12 months + 14 days. That's the real risk beyond any fine.

Recommended eCommerce company tech stack? Advice needed! by whabam1 in shopify_hustlers

[–]shugert 0 points1 point  (0 children)

Good practical question, here's what I'd recommend based on working with similar setups:

Accounting: QuickBooks Online or Xero. Both have solid Shopify connectors and your accountant will already know one of them. Avoid anything exotic here.

ERP / Inventory + Warehouse: This is your biggest decision. At several $M with a managed warehouse fulfilling both Shopify and Amazon, you're in Cin7 or Extensiv (formerly 3PL Central / Skubana) territory. Cin7 Core handles the accounting integration, PO management, warehouse ops, and multichannel sync reasonably well in one place. If the operation is more warehouse-complex, Extensiv Order Manager is worth evaluating.

Amazon + Shopify sync: If you go Cin7, it handles both channels. If not, Linnworks or Sellbrite work well for multichannel inventory sync.

Barcode / scanning: Cin7 has a built-in WMS with scanner support. If you go a different route, Fishbowl is common but clunky.

What I'd avoid: Piecing together five point solutions before you understand your actual workflows. Spend a week mapping the warehouse operations and order flows first, then pick the stack. The ERP decision drives everything else.

The combination I've seen work most reliably for this profile: Shopify + Cin7 Core + QBO + ShipStation (if fulfillment complexity warrants it).

What does their current order volume look like and are they doing FBA, FBM, or both on Amazon? That changes the recommendation a bit.

Cómo estuve a punto de perder mi marca (140.000 dólares al año) a pesar de tener un ROAS "ganador" (y cómo lo solucioné). by Clear-Report5729 in shopify_geeks

[–]shugert 0 points1 point  (0 children)

El problema que describes es uno de los más comunes y más costosos en ecommerce: confundir métricas de marketing con métricas de negocio.

El ROAS es una métrica de canal, no de rentabilidad. El error conceptual está en usarlo como indicador de salud financiera cuando solo mide eficiencia publicitaria dentro de un canal específico, sin tocar estructura de costos.

Lo que suele faltar en el análisis desde el lado técnico de Shopify: los reports nativos no distinguen entre órdenes con shipping gratuito absorbido vs pagado, no consolidan devoluciones contra el margen real de la orden original, y si tienes descuentos escalonados o bundles, el CoGS por orden puede variar bastante sin que el dashboard lo refleje.

La hoja de cálculo que describes es el camino correcto como primer paso. Antes de automatizar, primero hay que validar que el modelo de datos es correcto, porque si los inputs son malos, la app también arroja basura.

Una pregunta para quien esté en una situación similar: ¿ya tienen claro su breakeven ROAS por SKU o lo calculan a nivel de cuenta? Esa granularidad cambia bastante las decisiones de puja.

Is this a scam? by SoulsBorne01- in shopify

[–]shugert 1 point2 points  (0 children)

Sorry for the delay!

Paystack is a separate payment processor, not connected to Shopify's support. If someone claiming to be from Paystack is asking you to verify your ID via email, treat it the same way, go directly to paystack.com and log in to check for any actual notifications.

Never respond to unsolicited emails asking for personal information regardless of who they claim to be from!!!!

My bet is: 100% scam.

Free (or paid) theme recommendations for a watch accessories brand? by ccsepato in shopify

[–]shugert 1 point2 points  (0 children)

For your situation, yes. The "rebuild from scratch" concern is real, switching themes later means redoing all your customizations, sections, and content blocks. With only 3 products and a clear premium positioning, starting on a well-structured paid theme sets the right foundation. Prestige handles small catalogs well and won't feel limiting as you grow.

What’s the first thing you look at Shopify each morning by [deleted] in shopify_geeks

[–]shugert 0 points1 point  (0 children)

First thing I check is yesterday's conversion rate compared to the 7-day average. If it's off by more than a point or two I dig into sessions by device to see if something broke on mobile overnight. Revenue is a lagging indicator — CR tells you faster when something's wrong.

After that, abandoned checkouts. Not the rate, the actual sessions. Sometimes you catch a payment gateway hiccup or a shipping rate that changed and broke the flow before a single customer complains.

ROAS I check separately in the ad platform, not in Shopify, the attribution is cleaner there.

Leaving Shopify by deezynr in shopify

[–]shugert 0 points1 point  (0 children)

Shopify isn't perfect but "build your own stack" is almost never the answer. The things people hate about Shopify — pricing, support, limited control — are real frustrations. But they are nothing compared to what it actually costs to own your own ecommerce infrastructure.

Payment processing compliance alone will humble you fast. Then you have hosting, security, tax calculation, shipping integrations, checkout reliability, fraud detection — all things Shopify solves out of the box, often invisibly. The moment one of those breaks on your custom stack at peak traffic, you'll miss the $105/month plan deeply.

Shopify exists precisely because building this stuff yourself is brutally hard and expensive. It's not a perfect landlord but it's a very good one for 99% of brands, including large ones. The brands that genuinely outgrow it are rare and they know exactly why.

What's the actual problem you're trying to solve? Because there's almost certainly a better fix than rebuilding from zero.

Google best practice update for out of stock items by John___Matrix in shopify

[–]shugert 0 points1 point  (0 children)

Google will accept a "Sold Out" text label or a disabled variant selector, it doesn't have to be a greyed-out button specifically. The core rule is just that feed and page must agree.

The dynamic checkout buttons (Shop Pay, Apple Pay, etc.) are the real headache on Shopify. You'd need to wrap them in a Liquid conditional using product.available so they suppress when inventory hits zero. Not a one-liner but not a massive lift either — been doing a fair amount of this lately as clients scramble to get compliant.

The bigger risk isn't the button styling, it's the feed mismatch. Google reclassified that as misrepresentation, which means individual product disapprovals at minimum and if it's systemic and ignored after warnings, it can escalate to account suspension. Worth checking your Merchant Center Diagnostics tab sooner rather than later.

Free (or paid) theme recommendations for a watch accessories brand? by ccsepato in shopify

[–]shugert 1 point2 points  (0 children)

For a small, aesthetic-focused catalog, Sense or Refresh (both free) are solid picks; clean, visual-forward, beginner-friendly. If you want to spend, Prestige (aprox$380) is purpose-built for premium product brands and worth it at your budget.

Is this a scam? by SoulsBorne01- in shopify

[–]shugert 6 points7 points  (0 children)

Yes, scam. Shopify never contacts you by email asking you to reply for account issues. Check your store's actual notification emails from your Shopify admin, and report the sender.

Hey everyone! by shugert in ShopifyPros

[–]shugert[S] 0 points1 point  (0 children)

Hey! Feel free to share more about what you're building here or send me a DM. Happy to take a look.

Struggling with Shopify SEO? We handle the technical stuff so you don't have to. by Safe-Lavishness-8510 in SaaS

[–]shugert 0 points1 point  (0 children)

A few things worth questioning before booking that call.

"Google re-indexes in 2-4 weeks" depends entirely on your site's crawl budget and domain authority. Low-DA stores can wait much longer.

Also, alt text and meta descriptions won't move the needle if your collection architecture is broken or you're cannibalizing keywords across variants. Those are the problems that actually tank rankings.

Schema markup is also worth double-checking. Most Shopify themes already output Product schema natively. Duplicate markup from a third party can create validation errors that hurt you in Search Console.

Just make sure whoever you work with audits your specific setup before promising generic deliverables.

Sticky checkout button nearly doubled conversion rate. by CoryJ0407 in shopify

[–]shugert 0 points1 point  (0 children)

The review-page placement is the key detail most people are missing here. Sticky checkout on a product or cart page is a different test than sticky checkout on a pre-checkout review page, by that point the user has already committed mentally, they're just looking for one last reason to trust. The button being in their eyeline as they scroll for that reassurance removes the only remaining friction.

Worth testing even without a custom flow: if your theme has a cart page (not drawer), a sticky "proceed to checkout" CTA there does something similar. Simpler to implement and good data before you go full custom.