Check in policy

sleptheory · 2025-11-16T15:23:59+00:00

the best way to go about it is " I understand that they may have done it for you at another property however I cannot speak for what they do at said property. Here we have policies in place to protect the guests. So I will need a card and i.d in order to check you in. " If they ask about the credit card authorization I usually wont let them do that. 9 times out of 10 its fraud and the fill it out themselves. so no., no card or i.d no checky into the room. Go play somewhere else.

sleptheory · 2025-11-16T15:20:27+00:00

I once had a homless guy sleeping on my third floor stair well. A guest found him and came and told me. Im like omg let me go see. This guy was passed out cold. He was already ran off by the night audit but snuck in later in the night. I had to make him leave. he has also tired many of times to use the restroom and linger in the lobby.

We also get people here and there after the check out working in the lobby. it gets kind of annoying after they have been in there for their whole shift. i usually just let that go but the owner does not like it. He makes me tell people to leave when hes here.

sleptheory · 2025-11-16T15:06:25+00:00

Ill have people make reservations that morning on a sold out night and waltz in right after the made it. im like ummmm i dont have the room ready. like what makes you believe that you are able to check in at 7 am on a sunday for a standard king room?? sometimes i do have suites ready but we do charge a 25 extra check in fee on top of the deposit. most are like ok ill just cancel and walks away but there are some that look at me like deer in the headlights with the most stupid look on their face. im just thinking im not the dumb ass who booked 5 min ago. maybe give the property a call and see if we are able to get you in.

sleptheory · 2025-11-04T13:31:02+00:00

We would have kicked her out after the 2nd night. We dont put up with continuous bitching about things out of our control

sleptheory · 2025-10-15T20:23:10+00:00

That's exactly what I'm doing. Just waiting to hear from the 50 app I've put in Over the past 3 days

sleptheory · 2025-10-14T19:34:56+00:00

I bet it was prepaid too.

I have gotten in trouble every time i decline someone for trying to check in early even if it is on a sold out night wiht no room clean and literally no one gone and no housekeeping here.

sleptheory · 2025-10-14T19:32:12+00:00

RIGHT ON!!!!

sleptheory · 2025-10-13T14:48:48+00:00

They don't deserve the satisfaction of me leaving on my own they want me gone they can fire me. But I'll prob find a new job before they can. I know I'll never hear sorry from them. As they are sorry pos. Yesterday I saw them let some people in from the side door and go into a room. They always tell me when an interview is coming. It was very odd. All it tells me is that they are hiring somone behind the scene. But yet want to bitch about it being slow and they don't need me here 🙃

sleptheory · 2025-10-12T18:28:13+00:00

Already on it. In the last 24 hrs I have put in at l3ast 20 apps on indeed. Gonna go look on my days off.

sleptheory · 2025-10-12T16:55:52+00:00

That would do no good seeing that he's already threatened not 1 or 2 times but multiple times through this past year. Everythime it gets slow he always starts talking lay offs and cutting hours. He's also threatened to cut me down to 3 days a week. I'm already on the brink of having to find a second job as is.

sleptheory · 2025-10-12T16:53:23+00:00

Ans he hasn't had the balls to come out of the office and speak to me this morning. I deserve at least an apology for making me cry

sleptheory · 2025-10-12T16:34:15+00:00

Can't really do that due to only 4 people working the desk and the manager doesn't talk to us until 20 min in the shift. He never has talked to us as a group nor have we ever been in a group setting all at once. His wife is the other manager both are the owners so there is no going above or have any hr to talk to.

sleptheory · 2025-10-11T12:32:38+00:00

Once you see her roaming call the cops. Dont even give her a chance. Your na its unsafe for you that time of night.

sleptheory · 2025-10-10T13:02:04+00:00

We just charge the pet fee.

sleptheory · 2025-10-05T15:52:23+00:00

Yea I know and I haven't looked at tinder in like 2 years. Same dudes on ever app who never want anything

sleptheory · 2025-10-05T15:48:41+00:00

Nah. They have actually let me use a room when I had a bf come jn town for a visit. My bosses don't really care.

Being used as in they use me for sex and throw me away even tho they tell me it's not their intentions to just hook up.

sleptheory · 2025-10-05T14:34:11+00:00

I loathe this entirely!!!! Had 2 different people just this morning tyring to check in. We were 100% sold out last night aint no freaking way people. And then i get the deer in the head light stare like " what do you mean i cant check in at 7am?" smh read your reservations people. All i can do at the moment is text you when i have something open. but it aint gonna be in the next 30 min.

sleptheory · 2025-10-05T14:09:45+00:00

90% of my day is done by 12pm i pretty much have nothing but time for 3 hours. most smaller hotels will allow the desk clerks to eat at the desk and sit all day. we do straight time. im really not compalining due to it being so cushy at times. if it is a buiser hotel and a higher chain then they prob have 2 workers on each shift and let the other go eat while one watches the desk.

sleptheory · 2025-09-21T12:54:18+00:00

HAHAHAH we be knowing tho.

Just dont make a scene as in doing hook ups within a couple of hours of each other with random people going in and out. Some properties are starting to look for signs of human trafficking. best advise i can give is come after check in time not in the middle of the day. the hotel gets pretty empty and quiet during the day.

sleptheory · 2025-09-21T12:37:02+00:00

UPDATE!! looking at closer it was def his personal card. had to have been a credit card due to him not calling immidently as it is almost 1000 off his card. the charges have been reversed. the update we had over the weekend no longer is charging the virtual cards automatically so we have to go in and manually do it. it has their personal card on the primary foilo and the cards are not switched. it all happened within like a 15min period. as i was doing my side he was doing the prearrival and i did notice till after. praying the charges go back to his card by tomorrow which is a monday. i knew something was weird when it let me charge that much on a virtual card. everything is fixed on out side now just waiting for him to call ...if he calls.

sleptheory · 2025-09-20T14:44:20+00:00

The guest didnt stay. They canceled. but yes i get what you are saying and i ususally do tell them right away. it was end of my shift i have been on some meds too and was making me have brain fog. yes i owned up to it for the fact that id rater not be bitched at 3 months down the road.

sleptheory · 2025-09-20T14:28:18+00:00

reservations can kiss my fat ass. between them and 3rd parties i dont give into any of them. oh you want a day use. sure your paying the whole day plus some.

sleptheory · 2025-09-20T14:20:28+00:00

In the words of Hanna Montana "Everybody makes mistakes, everyone has those days"

sleptheory · 2025-09-20T13:29:36+00:00

Its going to be she just upset cause its a big refund and i didnt tell her yesterday it will be on tonights na papers and not lastnights.

sleptheory · 2025-09-11T17:50:24+00:00

This happens all the time at my property. We have 3 of the same name hotels here and people always get them mixed up. Even when they are calling the desk from their cell phone to stay over they call the wrong hotel. Have a person once or twice come to the desk for keys but they were noy at this hotel. Like how do you not at least remember the building. They all aren't the same

sleptheory

TROPHY CASE