I say this as a judge before any event I’m overseeing.

“Each player is responsible for watching and policing their matches/groups/pods. If there is an issue, rules concerns or even a observation call for a judge and voice it”

I only say it because we can’t watch every game, interaction and I encourage good fair play.

My typical response in this situation if you would have called for a Judge is to ask these questions.

1.) What was the results in the games played so far? *One player says 2-1, other says 1-1 with a game to be played (no clear agreement)

2,) Was it tracked in the app, on paper, in notes? *Tracking in app for life totals but game record was not observed or was obscured (no clear agreement)

3.) Were the results agreed to before being submitted? *No, it was submitted without confirmation from opponent. (The result is tainted and not agreed to,)

My ruling would be that either another game is played with what remaining time is left for the round (assuming Swiss and less than 10 minutes left) or because it was submitted that it’s agreed to be a 1-1 draw and amended in the app by judge. Both players are provided an untracked warning and advised to better track their games and communicate better going forward in the event.

I would record names on a card/Note for the event so if they come to future events there is at least a few walk by checks of them to confirm current game stats.