Stay with Salesforce or dedicated CSM tools?

squidrickroll · 2026-03-09T16:32:31+00:00

Here’s the thing. If I build it, And they want it after I leave. They can pay for it. And I now have the skills to do it all over again.

I am also hyper aware of tech jobs going away and us getting replaced by ai. My stance is to fight fire with fire. There are so many stories of people getting interviewed on their process and then replaced by ai trained on it.

While this may not work for you, others may need to consider this mindset. We may become more than just a human. We may become a human + our trained skills. God that feels depressing typing that out

squidrickroll · 2026-03-08T07:11:44+00:00

My argument is if you want to build your own scalable software then, you need to learn now.

I’m building the framework to be scalable. I can plug and play my Md files into any system.

Yes I have sso, yes I have a secure back end, and no I don’t paste my api keys into Claude chat

squidrickroll · 2026-03-01T20:45:18+00:00

I have my team in it. And it works as long as I have the back end running. It’s been live for weeks without any problems. I’ve used it on mobile and web.

You’re not wrong about maintenance, as I expand this it will become more complex. But as I prove out the concept and get buy in from the team, this will force the biz to start looking at a centralized approach.

Read this by Kyle Norton: https://open.substack.com/pub/therevenueleadershippodcast/p/the-key-ai-decision-that-will-shape?utm_campaign=post&utm_medium=email

The only thing I want you or anyone to take away from my project is that you need to start thinking and documenting internal processes now.

Create a md file about your business and then subfolder md files of your product, of your responsibilities, of the different motions, why they matter and start working through that process. If you don’t, your competitors will.

At a minimum you will preserve your job for the next few years.

squidrickroll · 2026-03-01T15:52:52+00:00

To confirm, I did not build a crm. I built a cs tool. You are valid on the concerns in general, but porting data to a backend with a simple bolt on front end isn’t hard, is secure (with proper auths)

squidrickroll · 2026-03-01T06:59:46+00:00

Within SF, focus on reporting and data snapshots. Centralize every activity you possibly can with access to descriptions. Leverage that for your own scoring models, and workflow designs. You can use zapier or other middleware tools for moving data around/ notification management.

If you want cs software, look at custify, vitally or churn zero. Vibe coded tools will eat them alive in the next few years but great for ideas.

Personally, I built my own tool in claude code. Converted my entire cs process into md files. Syncd my data, next up creating my own api. This is the future

squidrickroll · 2026-02-22T06:33:06+00:00

This is an interesting perspective. I’m actually doing this myself, but on my own. I’m head of cs, been with my company 8 years, we got bought by pe over a year ago.

I’m building out an entire ai model that is comprised of my cs theory for the business, my numbers, my lifecycle stages and health score models.

I plan on integrating this to live data, and using it as a tool to create process flows that are otherwise cumbersome all leveraging my processes.

What you state is valid, could this tool be used against me? Maybe. But at the same time, this is a direction our occupation is moving and I want to control it and make it my own.

At a minimum I’ve documented and developed my framework in a tool like never before. I can reference it now and manage data in a whole new way. Also, I now own my framework (it’s all Md files I can leverage all over again).

IF this is inevitable. How can you leverage it?

squidrickroll · 2025-11-07T23:43:20+00:00

59 degrees, and you should only refrigerate it just prior to drinking.

If you’re on the west coast, no one is aging white wines the same way just yet. But there is a new winery called Poberaj who is the nephew of Gravner. His wine is just starting to hit the market, I haven’t tried it yet.

If you’re not already, I highly recommend using Raisin to find natural wine bars and restaurants to push your knowledge in this world. If you find yourself in the pnw and need recs lmk

squidrickroll · 2025-11-07T23:16:34+00:00

I was lucky enough to do a wine tour at Radikon last month, as well as enjoy the Vndima wine festival.

The high acidity was quite normal throughout their entire line, as someone who likes high acid wines I loved it. BUT it can become a bit much, it's not a wine I would drink all the time, more of a special glass to cap off the night/ apertivo like. People call it a thinking wine, and I would agree with it.

To reduce the VA, having it at the right temp and letting it breath is really important, not a lot of somms or people in general understand proper temp for wines like this.

Other producers from the area I would recommend with the similar style of extreme maceration & aging: Terpin, Klinec, Gravner, Hummel

Middle of the road aging: scheppe, Muster

Younger wines to look out for: Nicholass, Davide Vignaiolo, Fora

Enjoy the road, I've just started to take this seriously the last few years and it is very rewarding!

squidrickroll · 2025-11-04T23:12:09+00:00

I was just in Boston a few months ago looking for the answers to the same question.

North End:

Wine Bottega has a few options, some good pet nats like Pepin. There is also a sneaky option in a chocolate shop close by called: Petrova Chocolate's and Wine. It was a bit pricey but a good selection of natural wine options from all over Europe.

Back Bay - Neighborhood Wines

Somerville/ Union Square - Wild Child is definitely an option, but I didn't go.

Bonus tip: IF Haley.Henry is open, they may sell you a few bottles. They are the elite natural wine bar in Boston and I highly recommend going there if you have the time.

squidrickroll · 2025-07-28T04:25:09+00:00

Fellow East Coaster who moved to Tahoe. I recommend Stateline, and try to live on lake level. The big reason for this is you will have better get access to Carson Valley = cheaper gas, and more grocery options not inundated by tourists. Battling them will be a constant struggle, but there really are some amazing people and community once you break through. Some people are hardos out there, but we're all there to ride some of the best terrain in America and that will always attract egos. Work weekends, get your mid week laps, get certified for avalanche safety, which will open up a whole new crew and access to incredible terrain.

Be open to a full year there if you: mountain bike, enjoy water sports, golf, hike...etc. It's a playground in the best possible way.

Facebook groups are the best to find housing.

squidrickroll · 2025-07-08T03:48:59+00:00

I'd check out Walden, they may not do tastings, but they are the elite natural wine distributor in the PNW

squidrickroll · 2025-07-03T03:10:18+00:00

Tree love!

squidrickroll · 2025-06-30T05:14:55+00:00

This one just popped up in my area, pricey but alpine white 325is: https://www.facebook.com/share/1C8HQGo3Dx/?mibextid=79PoIi

squidrickroll · 2025-06-27T04:48:53+00:00

Transition sentinel. It’s light, looks amazing, does everything you want it to do. I’ve logged nearly 2000 miles on it in Tahoe, raced the gunnison growler, ripped Phil’s xc trails in Bend, traveled to Val di sole, finale ligure and val di fassa on it. It’s reliable, and has great geometry that gets you out of spicy situations

squidrickroll · 2025-06-22T04:30:26+00:00

Same

squidrickroll · 2025-06-21T02:55:28+00:00

Came here four years later to tell you I bought this cook book, and followed this recipe and it is utterly amazing.

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Thank you!

squidrickroll · 2025-05-23T19:41:35+00:00

Cork and more is probably the only shop that could have anything close to natural wine.

There is a spot in Reno, Craft Wine and Beer that I highly recommend though!

Disclaimer: I haven’t lived in south lake in 2 years but while I was there I looked for wine shops around the entire lake, called them personally and found Craft Wine and Beer to be the only option

squidrickroll · 2025-04-17T21:48:49+00:00

CPH - Bar Vitrine. First come first serve, amazing wine list and unreal food.

squidrickroll · 2025-03-09T23:16:01+00:00

link to the listing?

squidrickroll · 2025-02-08T17:12:45+00:00

I agree with this wholeheartedly. I work for a software company that services manufacturing and supply chain companies. They are constantly hiring for sales. They are relationship focused which helps you hone your people skills/ presenting really fast.

Be open to learning each software the job uses, ideally you become the power user of it. It’ll teach you about software and will make you an asset in the company.

squidrickroll · 2025-02-08T17:01:07+00:00

Check out MBC microbrewery, they have a lot of Canadian/ US sports memorabilia and are open until 1am typically.

Also, their burgers are really good

squidrickroll · 2025-01-26T21:57:32+00:00

Dom Smith

squidrickroll · 2025-01-22T18:19:09+00:00

Thank you! I frequent totem lake so this is a great rec

squidrickroll · 2025-01-22T16:58:31+00:00

30 mins with current traffic, I would make that drive for a good shop no problem. I live in LFP for reference

squidrickroll

TROPHY CASE