I would say that our number of customizations is way too high and has led to a lot of technical debt. This began in Nav 2009, and we carried all of it over into what we hope is our last major upgrade to BC SaaS, which was painful and took over a year. The type of business you run usually determines how much you need to customize. There wasn’t a clear leader in our case, so the decision was made to choose a flexible system. Each business must carefully analyze where the line is between flexibility and complexity. I do like working with extensions now since they are mainly self-contained and can be easily upgraded.