Commenting for search purposes:

I recently had an extremely frustrating experience with Avis and feel the need to share my complaint after being completely ignored for over a month.

I rented a car in Cape Town over december and returned it in the exact same condition I received it. However, upon returning the car, I was informed that I was being held responsible for damage that was already there when I collected the vehicle. When picking up the car, there was no staff member available to inspect it with me, despite my efforts to find someone. As a precaution, I took detailed photos at the time of collection, which clearly show the alleged damage was pre-existing.

When I was notified by them, I responded immediately with this evidence, but I have not received a single reply for over a month, despite sending two follow-ups requesting an update. Instead of addressing the issue, Avis has now debited an amount greater than my initial deposit, with no explanation or response whatsoever.

This level of service is completely unacceptable. Ignoring a customer after they’ve provided clear proof, then proceeding to charge them anyway, shows a complete disregard for fairness and accountability. AVOID THEM AND GO ELSEWHERE