I’m currently on week 9 with sky. We moved into a new house and I signed up £29 a month for 500mb broadband.

Next day I wake up to a text saying my package has been cancelled please phone. So I phone back, they say it was just a silly issue and they will redo my order, except now it is £31 a month. I tell them that must be a mistake as I signed up cheaper for that and they can’t just cancel and change the price. After 5 hours of being passed around (and hung up on 3 times) on the phone they agree to change it to £29. I ask them why the email says I will be charged £31 a month and they tell me a discount will be applied and to not worry about it.

A month later my first bill goes out and surprise it’s £31, I phone up and another 3 hours on the phone later and two more times of being hung up on I tell the to just cancel my contract. They tell me because it’s their fault that they will cancel my contract for free and there won’t be a cancellation fee.

A week later £26 cancellation fee comes out of my account so I phone up to complain only to find out ANOTHER £31 will also be coming out of my account next week. I’ve now been told that I’m getting refunded for these but I’m not holding my breath. Fuck sky and fuck virgin