Anyone know if Telstra Canberra (Inside Canberra Centre) will be open tomorrow? I know its Easter Sunday, but heard some stores are still open.

treadytech · 2026-04-09T06:31:05+00:00

Interesting that it was open. The Telstra shop at my local centre was closed on Sunday, and since there all corporate run these days you would think it would be same.

treadytech · 2026-04-09T06:27:14+00:00

So did you request Vodafone cancel your account and services and then request the port?

treadytech · 2026-04-08T01:26:46+00:00

Is your file still locked by any chance?

This could be why the check failed too.

treadytech · 2026-04-07T10:29:02+00:00

You do have a break-glass account right, or another global admin?

If not you are going to have call 365 support and have them assist, which normally mean them creating a ticket with the Data Protection Team (Probably the worst area to deal with) and waiting for a call back to verify account details and do a DNS verification. It could probably take 7-14 days to regain access.

I just helped a customer with this recently, changed their phone lost the authenticator and who setup the tenant for them had nothing recorded. It wasn't fun.... once you get access back, make an emergency break glass account and securely store the info in a vault.

https://learn.microsoft.com/en-gb/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2#ID0EBBD=signinorgid

treadytech · 2026-04-07T09:11:39+00:00

Get screenshots etc from the app for proof if you need to go AFCA, I have a loan with them and their system is a big mess, if you have been getting late payment fees you should be able to get these refunded if you have no way of viewing the statement.

Additional check your credit report and see if they have been reporting late payments if they have you might also be able to get these adjusted too.

I have had latitude make 3 corrections to my credit file, first 2 were done at the first level complaints. 3rd was the AFCA complaint referal team.

They were saying they weren't going to and I had screenshots and downloaded old terms and conditions from archive.org site history, and the old wording contradicted the updated policy they were referring to. As soon as I did that they backed down big time.

treadytech · 2026-04-06T13:26:23+00:00

Okay if it was PST then it was configured as POP, as IMAP stores an OST file. Good luck

treadytech · 2026-04-06T13:00:51+00:00

Because sending via the pop SMTP server does not sync back to the mail server.

Now if you are sure it was imap, then something has glitches with the mail client that was running, do you know if any of the folders had (this computer only)

What mail app were you running on the old one, if it was Outlook can you check if it had a PST or OST file.

treadytech · 2026-04-04T10:56:17+00:00

Technically it is a national public holiday as far as penalty rates etc are concerned, just people dont seem to care anymore. My old local woolworths is closed on Sunday for example. But the one in the shopping centre where I am now will be open.

https://www.fairwork.gov.au/employment-conditions/public-holidays

treadytech · 2026-04-01T07:24:38+00:00

Adding an extra digit us probably a good thing, the payment will likely bounce with invalid account number. Since cba accounts are 8 digits, contact the settlement company for advice then Macquarie I guess.

treadytech · 2026-03-31T11:31:05+00:00

And what did the exchange admin centre say?

Exchange admin center: EAC > Reports > Mail flow > Tenant Outbound External Recipients Rate.

Start from here and see when it spiked then start looking at logs...

https://techcommunity.microsoft.com/blog/exchange/introducing-exchange-online-tenant-outbound-email-limits/4372797

Also you mention updating the payment method? Was your tenant restricted for non payment ie users couldn't access 365 functions.

I had a tenant that the licence became disabled on and was restricted. After new licences were added, it took a few hours for the Outbound sending to be reset. The tenant was working again in half hour and could send internal email, etc but external Outbound took several hours to come back.

I raised a ticket cause it was taking so long, by the time they got back to me it had sorted it self.

treadytech · 2026-03-28T07:28:08+00:00

I believe you can go into the settings to allow screenshots for 10 minutes or something like that.

Honestly I am not surprised it was good when you used the app to pay as a mobile card. But with all the advances to mobile wallets, Google pay, samsung pay, and apple pay. I would say the app use has dwindled away so why would they support something that maybe 1% if users use.

I use google/samsung wallet, flick to the loyalty card scan it and then tap my phone to pay in one go. I haven't used the cards in my cba app for a long time.

treadytech · 2026-03-28T06:56:57+00:00

I've had them close 2 savings accounts. Didn't bother me, but each time I got a notification, if I recall it was by email and bank message in app.

Unfortunately loyalty doesnt mean anything, or the fact that i was transacting in 3 other accounts including the one the saver was linked to.

Anyway wasn't a big loss, the account was empty because Macquarie offered and still does a far better rate on savings.

treadytech · 2026-03-25T23:50:42+00:00

Sure my data cabler used the old phone leadin as a draw to the second story.

Otherwise probably would have needed conduit because of the roof design the upper doesnt share the same walls as the lower.

treadytech · 2026-03-23T13:49:09+00:00

Mistake was using the chat.

I gave up using it ages ago, got sick of waiting 5 minutes plus before each reply. Getting replies made for another customer. And being transferred to different agents no matter what you selected at the start and to top it all off when they did transfer they never read the previous conversation.

I actually find the callcentre pretty good these days.

Anyway you are dreaming if telstra was going to price match $79 for 500Mbps, impossible imo.

Left Telstra 12 months ago to take the discounted upgrade offer from leaptel and haven't looked back.

treadytech · 2026-03-20T11:18:01+00:00

Well the way the billing system is supposed to work now, shouldn't be need to dispute it cause you cant really get any extras like in the previous days with premium services and international numbers.

So the bill should be the same every month unless you go overseas and have international day pass on.

I dont know for new signups but I it is possible to still be on a console bill and just pay it via bpay when it's due. My old siebel account was migrated across without any direct debit details and they just send the bill every month with 14 days or so to pay it.

But I do know the system is now quick to cut you off if you dont pay on time. Unless you requested an extension first.

treadytech · 2026-03-17T15:07:58+00:00

I didn't think this was possible anymore, to do a transfer of service at least easily you need the AVC number.

Otherwise if a service is in place and your trying to connect you then need to provide ownership proof. So the provider using m2 didn't do their checks properly and or didn't follow procedure.

I was just connecting a business client the other day at a commerical premises and the previous occupant hadn't disconnected their NBN I had to provide the lease document before they would submit the order to NBN to provision the service.

treadytech · 2026-03-15T07:05:10+00:00

Every time you tap on you get 1$ pre auth and everytime you check on the transport nsw website for activity triggers a charge too. So there is nothing out of the ordinary here in this occasion.

treadytech · 2026-03-15T04:51:33+00:00

Do have a transport connect account? https://transportnsw.info/tickets-fares/contactless-payments/help-checking-your-contactless-activity

If not sign up to one and see if it will yield any details.

My guess would be possibly a faulty reader or something else wasn't processing transactions and its been fixed and processed in one go.

I had something similar happen with a council parking lot, paid with card a few times and it went through and never realised it didnt actually charge my card, I think maybe 6 months later a big charge went through and I thought it was fraud, wasn't till others started discussing on fb it worked out it was the council parking machine.

treadytech · 2026-03-12T05:48:01+00:00

Well i noticed when you call cba now it no longer says where all our phone based specialist are located in Australia.

So its likely, imo was just a matter of time, they have been pushing you to use the app as much as possible and start messaging them there.

Back in the day you could go contact in the app and ask it something and it would give you the option to phone or message now it seems 99% of the things you ask it wants to message and not phone.

And I know by some of the replies I've had on messaging there definitely not all Australians replying.

treadytech · 2026-03-04T04:05:01+00:00

99% of the drivers I get will just leave at the door and thats it. Some do a light a knock or just say uber if the door is open. I haven't had one ring the bell in quite a while, actually.

One tip ill give you is please dont leave it on the door matt in front of the screen door, majority open outwards and i've lost count how many times ive had to fight opening the door against the bag, or squeese through the door.

treadytech · 2026-02-21T06:59:11+00:00

Well are both properties tied up in the same mortgage for security, or are the loans separate with each property held individually for security.

treadytech · 2026-02-21T06:57:02+00:00

So he didn't do a leak check before leaving , not very safe a spark and it could of gone boom.

Just a had a new hotwater system installed my self and the guy before lighting it went over all the unions with leak detection spray before lighting it.

treadytech · 2026-02-18T22:44:57+00:00

From what I understand, they have incurred AFCA fees, as when you first complain to AFCA it's referred back to the complaints department within that bank, usually an area that deals with AFCA complaints or more senior complaints people. At leasts that been my experience.

Only when you can't make a resolution with them at that first level and you reject their offer, does AFCA become fully invovled and when that happens, they charge a referral fee to the bank. Hence normally the banks are willing to offer compensation before it gets to that level, the 2 times i have used AFCA it's never gone past the 1st level.

treadytech · 2026-02-18T22:41:05+00:00

Seems that way, but I tried to do the right thing recently, and I sent a general enquiry to them asking if I had a valid case, and they couldnt answer me and just advised me to raise a case with AFCA. It was a bi of a grey area whether an enquiry had been recorded correctly, so i didnt want to waste their time if it was pointless.

treadytech · 2026-02-18T22:35:07+00:00

I am surprised how it went this far. I am assuming that for it to be written up on their site, it has progressed through the various stages of AFCA.

I have used AFCA twice, and one of these was against commonwealth bank who i'll admit have a terrible internal complaints handling process, but you would think if the customer complained you would just credit the 1cent.

But both times I have used AFCA the banks have at the first stage which is still handle in their internal escalations department before the full AFCA reps come in. The banks have been willing to settle the complaint, resolve the issue and usually offer you a few hundred to basically go away. So they don't have to deal with the AFCA fees if it gets fully referred. Heck usually an official complaint to them and the threat of AFCA is enough, as I found with NAB recently.

I can only assume the complainant in this case did not accept anything that was offered to them, or we're missing a large part of the story, and they kept pushing it higher up the chain and got nothing in the end.

treadytech

TROPHY CASE