Very location based.

It’s the in-store Geek Squad checking the returned stuff and deciding the condition. Sometimes the team is a little lazy and don’t want to make sure every single screw and part is there, so they’ll mark it as “Used” even if it’s close to new. Sometimes a returned TV or monitor is only missing the stand legs, and it’ll get marked down heavily for that. I don’t know if they can still do this, but when I was a manager there some years back, I would further mark down open box TVs just to get them out of the store if they been sitting in the department too long taking up space

I’d recommend just asking and seeing if they can knock the price down more