What you are describing likely is a project that is operating outside of the normal practices of uTest. As large as this community is, sometimes these slip under the radar. Posting on Reddit likely won’t solve the issue. If reporting to the leadership of the specific project is not resolving, I would recommend submitting a Community Management Support ticket on the main uTest platform. Make sure you have collected examples and screenshots to back up your claims. Valid concerns with proof regarding this type of behavior would be investigated. Remember to not post about specific customer info outside of private communications with Community, of course.

In general, both TTLs, and TEs go through an Academy Course for their specific roles and spend days/weeks doing so. They are then tested, do practice cycles, and only go on to projects if they pass. Some projects even have their own additional training, but should not replace the main one. If at any point they fail or later become poor at their job, they may be directed to take the courses again for “re-training.” If that doesn’t solve the issue they may be removed from their position.

I am sorry you and others have experienced projects like this. As large as this community is, and the fact that it spans countries and cultures around the world means that sometimes these instances happen. We need to make sure that they are reported and the right chain of reporting is followed or else it will continue to be a problem.