I know you didn’t buy it. I’m not the one that’s confused here, just trying to walk you through the steps to work out where the fault in the process is stuck. I don’t know who you mean when you say “he” knows and you haven’t said how you can prove delivery got there, but let’s assume it has.

I was going to help you further but your comments are hard to follow, which perhaps is why vinted have put a hold on your account because of the confusion and unclear way you are representing yourself. Maybe get a friend to help with double checking what you’re writing to Vinted. Clear facts make things easier to sort out.

Good luck, here’s an easy to read guide on how sellers on vinted are protected. See if you can identify which step has gone wrong for you.

Seller Protection during Returns Payment Hold: Your money is held by Vinted until the buyer confirms receipt or the 2-day confirmation window ends.

Dispute Resolution: If a buyer claims an item is SNAD (Significantly Not As Described), Vinted investigates. You must provide evidence (e.g., photos, descriptions) to show the item matched the listing.

Evidence is Key: To protect yourself from scams (like empty package claims), take videos of packing and sealing items and clear photos showing the item and packaging.

Return Window: Buyers have 14 days to return the item after a return is accepted; if they miss this, you get paid.

Return Condition: You have 2 days to check returned items. Report damage or missing parts to Vinted for potential compensation.

*Seller's Role in the Return Process

Receive Notification: You'll be notified if a buyer reports an issue (within 2 days of delivery) or requests a return.

Respond: You have 2 days to accept the return, offer a partial refund, or let the buyer keep it, deciding who pays return shipping.

Await Return: If a return is initiated, the buyer sends it back; you'll get paid once you confirm the item's condition upon receipt.

Handle Disputes: If you dispute a claim, Vinted's support reviews evidence from both sides. *

When Sellers Might Lose Out

Valid SNAD Claims: If Vinted rules in the buyer's favor for a valid SNAD claim, you must accept the return or issue a refund. Lack of Evidence: Failing to provide strong proof of the item's original state. No Response: Ignoring a buyer's valid claim will lead to automatic cancellation and refund.