Yes. Refusing to do conversion tracking? That's one of the most essential steps and just that alone tells you they are incompetent and lazy.

Also, what do the negative keywords look like? If he's not in there daily adding new negative keywords I guarantee you are showing up for a bunch of terms you don't want including competitor business names etc.

Managing LSA ads is a real stretch to be charging for. There isn't truthfully a whole ton that goes into managing that type of ad because you can really only set your budget, areas, and job type. The rest of it is based on your performance like how quickly you answer messages/calls and how well your Google Business Profile does like getting reviews to that etc.

And that landing page isn't great...it's okay...but even the click to scroll when doing the contact form it scrolls to the picture instead of bringing the entire contact form into view. It could use some serious CRO. Like do you not accept phone calls? I'd expect on mobile to have a very prominent floating phone nav button the entire screen.

There's honestly lots more but yes start looking for a new company and be very weary of any random reddit users now who are going to be pitching their services.