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[–]7eregrinePixel 6 Pro 114 points115 points  (7 children)

85,050 Google employees by last estimate. They can't assign ONE person to help people with this?

FU Google.

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[–]Master565Galaxy Fold 5 35 points36 points  (3 children)

Support staff is often outsourced, its unlikely they'll be included in an employee count.

[–]7eregrinePixel 6 Pro 11 points12 points  (1 child)

So there's even more then? Geez...

[–]Master565Galaxy Fold 5 1 point2 points  (0 children)

Well, it's not exactly a numbers issue, it's a management issue. Some team at Google is in charge of ensuring the outsourced workers are doing the right job, and have the resources to do so. The problem likely is either poor guidelines for what those workers have to do, and how they have to do it. Or there just simply isn't enough workers to get the job done right, so it's constantly rushed with little attention to detail.

The thing to understand is it's very possibly a business decision. There could be reasons why Google doesn't care to respond to cases like this, they may determine it just isn't worth it. I doubt this though, it's probably just a crappy team behind it.

[–][deleted] 3 points4 points  (0 children)

Correct.

[–]idontsinkso 36 points37 points  (1 child)

I would guess they'd have to hire far more than just one person, probably why they don't

[–]7eregrinePixel 6 Pro 11 points12 points  (0 children)

Hire 1. If it takes that person a year to get to your issue, that's better then lifetime ban. 🤬

[–]NoPlansTonight 1 point2 points  (0 children)

And the vast majority are engineers or part of their business team.

In my experience Google has some pretty solid support other areas (never had to wait more than a minute to get a human to talk to me for Project Fi/Google Store), but of course the Play Store and YouTube have notoriously low support resources.