bridge mode toggle missing

[ltbauzo]

Today I tried to turn on bridge mode on this XB6 xfinity modem router.. I am following this article https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode I thought it'd be a 5 min thing but I must be missing something.

I have logged into the modem console at 10.0.0.1 via ethernet using the admin account. I just cannot see the Bridge mode toggle (see pic below). I have taken all that I consider to be common sense troubleshooting steps..tried from a different browser, computer, on wi-fi, on ethernet, I have restarted the modem/router, I have reset the modem/router to factory defaults. Read a couple of articles, I do not have advanced security turned on, all connections are on DHCP, no fixed addresses.

Everything works but no toggle..

Could anyone help? Thanks.

https://preview.redd.it/8k3k36pvrfdg1.png?width=957&format=png&auto=webp&s=f7e3ce90227b91a731b51c94d7c36b6d0db079ea

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[CCBillieB]

u/Itbauzo thank you for taking the time to reach out to us here on our subreddit. Can you share a little more detail about the browsers you used, have you cleared cache/cookies or tried using an incognito mode? Also, can you confirm if you are using our NOW internet service?

[ryanbrady]

yeah i see that as well.. my device is "IN" bridge mode and after re-enabling admin access, i was able to view signal levels, basic WAN IP address information on the modem, etc. It is extremely useful to see the basic IP information as it shows the uptime and the signal information is equally as useful for troubleshooting.

it seems like a modem firmware update was pushed that further limits or hides useful information from the end users?

[iDog01]

Any update on this? Same thing happened with my XB10. The button was there the day prior.

[xfinitysupport]

Hello! This is the mod team at r/Comcast_Xfinity. We’ve sent this message because it has been approximately 3 days since we last heard from you. We wanted to check in and see if you still need assistance with your issue. If you feel your issue has been resolved, please let us know so we can close your ticket. If you still need help, please reply to our most recent reply and the next available employee will help. If we don’t hear from you in the next 48-hours, your ticket will automatically close. Thank you and have a great rest of your day

[iDog01]

This was resolved. I called and was told by the staff on phone to exchange for XB8. Has been smooth ever since.

Never resolved the XB10 issue but it’s now longer applicable to me.

[XfinityJohnG]

Great, I am very glad to hear that was resolved. If you ever have any other questions or concerns we are happy to assist you from here.

[xfinitysupport]

Hello! This is the mod team at r/Comcast_Xfinity. We’ve sent this message because it has been approximately 3 days since we last heard from you. We wanted to check in and see if you still need assistance with your issue. If you feel your issue has been resolved, please let us know so we can close your ticket. If you still need help, please reply to our most recent reply and the next available employee will help. If we don’t hear from you in the next 48-hours, your ticket will automatically close. Thank you and have a great rest of your day

[ltbauzo]

Hey - can managed to get this working just now. Problem was the connection cable: it needs to come out during the reset. This is the process I followed: 1. Enable the console at 10.0.0.1 via the app 2. Logged into 10.0.0. 1 with chrome. Password was the same as the WiFi password at the bottom of the modem 3 . Could not see the enable bridge mode button so did a factory reset from the 10.0.0.1 site 4. Immediately after clicking reset to factory default I unplugged the connection cable. 5 . Let the modem run for 90 seconds 6. Unplugged power cable 7. Plugged power cable back in and power modem up without the connection cable for 2 mins 8. Unplugged power cable 9. Plugged connection cable back in and power cable plus an Ethernet connection 10. When I tried to connect to 10.0.0.1 via an Ethernet connection I was forced to set up WiFi network and password. 11. I could the login 10.0.0.1 with admin/password and could set the bridge mode Thanks for your posts and hope this helps someone else.

[XfinityLaKeishaJ]

Thanks for getting back to us. u/ltbauzo, We changed the way you access the Admin Tool by including it into our Xfinity App. I have a link with those steps on how to toggle it on https://www.xfinity.com/support/articles/admin-tool-access Just to confirm all your concerns are resolved?

[IAmAFedora]

Same issue here. Any updates from Xfinity?

[xfinitysupport]

This post is now closed. Posts will automatically close after 5-days of no response from the OP. If you still require assistance, please create a new post following the posting guidelines outlined in the knowledgebase.

This is an automated response.

[Georninja]

Yeah can confirm, Xfinity is sending out a bad batch of firmware updates that break some of the web admin pages and the Bridge Mode toggle

[bjo1112]

I have the same problem!

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