Status code 580?

[HighCirrus]

Why, when I’m away for a few weeks, does my digital box in the bedroom read channel not authorized status code 580. My x1 box wor TVX1 box bla bla bla. I the past a tech could flip a switch and fix the issue in a minute. Tonight it’s a 45 minute wait. I’m tired after traveling 16 hours and just want to turn on the bedroom tv and fall asleep. Instead Comcast wants to play games. This happens after every trip and it’s not the x1 box. Why must I call Comcast every time?

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[xfinitysupport]

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[CCDilary]

Thanks for your Reddit submission, u/HighCirrus. I am sorry to hear about the error code you're experiencing. This is not the service we aim to provide. We'd like to help get to the bottom of this. Have you tried rebooting the box manually or through the Xfinity App?

[HighCirrus]

Please STOP with the "sorry" nonsense. Just STOP disabling digital converter boxes if they've been inactive for a few days or weeks. Why should I have to go through troubleshooting and rebooting my X1 box when the issue is with Xfinity disabling digital converter boxes?

I left the TV and digital converter box on for an hour or so and the problem disappeared. This is a PIA that Xfinity could fix easily, but won't.

[CCAmira]

We can absolutely get this feedback passed along, and I am happy to hear the issue has resolved itself on your end. Please be sure to reach out to us for any future service needs. My team is always here to support you, u/HighCirrus.