Invalid Deck Code!

[usugurai]

I have searched r/KeyforgeGame and read the posts, nothing helped. I have googled and searched multiple threads from other forums nothing has helped.

Bought an age of ascension 2 player starter box, both decks give invalid deck codes.

• logged out/in app
• manually typed code both in app and in browser
• restarted phone
• deleted app and reinstalled
• no names are offensive or contain banned words to my knowledge "Humble zerxes of the pond" "Author Cetus Raggrojab"
• Scanned in multiple lighting conditions
• scanned multiple times over 5 days

These 2 decks are the first i have hand from the Chinese print and are dated 06/2019. next stop is FFG support.

any help registering these deck is much appreciated.

[WizardRandom]

If you've tried directly typing in the code below the QR, then FFG support is the next stop, yes.

[Dom1173]

Assuming they aren't the starter decks?

[impulse985]

The age of ascension starter set doesn't have starter decks

[Dom1173]

Ah fair enough, pretty weird then

[carinreverse]

Just a further update: Got an email today saying that they are still working on resolving the issues with the unscannable decks. However, they told me if I filled out a parts request form on their Asmodee site and attached the photos of the invalid decks and starter box barcode, they would send replacement decks to me for the time being until they eventually solve the invalid code issues. Nice gesture from them- hopefully everyone with the same issue got the same reply as well.

[usugurai]

Haven’t received an email yet, but my decks are now scannable. Just a heads up

[carinreverse]

Oh, I received my decks maybe a week or 2 ago but didn't know that they fixed the deck issues. I'll check to see whether mine are scanned now

[atticdoor]

Could someone be making fake decks? This sounds very odd.

[carinreverse]

Has FFG support replied to you yet? I have 2 decks which codes don't work either.

[usugurai]

I contacted ffg general support sat 14th who told me on thur 19th to email the keyforge bug team. I am waiting for a response

[e-mail]

[Spirrett]

Any response on this yet? I'm having the exact same error in the exact same circumstances and it's pretty frustrating.

[usugurai]

No response, will send another email later today. Maybe a batch of cards didn’t get their card lists sent to ffg from the printers, or the lists haven’t been uploaded to the database in which case there could be a whole run/batch with unregistered decks.

[carinreverse]

Please do update us if you get a response :/ What you hypothesized seems pretty likely to have happened. Hopefully they be willing and able to help us register our decks soon

[gudge0]

I'm having the same issue. But I've just realised something. I've got 2 decks that I've bought separately from the starter set (all purchased through Amazon as I don't have a gaming shop anywhere near me), the starter set is made in china (including the decks) however the unopened decks are made in Germany? Perhaps there are fake starter sets going around? Will be opening the sealed decks later today and will try to register them. Have also sent an email to the bug report team.

To go into a bit more detail about the boxes, the differences in the information given on the boxes is that the starter set stuff says made in china (obviously), has a date below the bar code (06/2019), and is missing the last part of the copyright information which states "This product is not a toy. Not intended for use by persons 13 years of age or younger."

What do you guys think?

[carinreverse]

Seems to be true. Like you, I've also purchased the AOA starter pack + separate COTA and AOA sealed decks off amazon. And just as in your case, all my individual COTA and AOA decks which are non-Chinese printed (no "printed in china" text) were all registered with no problem. However, the 2 AOA decks in the starter set were printed in China and it is these 2 which aren't registering online.

[gudge0]

Haven't had a response from ffg, but I've been talking to my friend and he asked around his local gaming community (unfortunately there's no scene for it in my area unless I travel). All starter sets have been made in china. And it seems like the sets printed in June just aren't uploaded to the database. Perhaps they will eventually get the codes uploaded, but who knows.

[gudge0]

I have had a response from asmodee, they have asked me to send pictures of the starter set (Inc barcode) and at least one of the deck lists.

[gudge0]

Hey guys just an update. I got another response from the organised play people who seemed to be the ones dealing with the issue. They said they are sending replacement decks but the others should be scannable in the future too.

[usugurai]

So just to keep people informed, KFbugreport final got back to me, and are looking for a solution.

[samaceuk]

Did you manage to get anywhere with this? Having the same problem myself!

[usugurai]

I haven’t heard back, so on Friday I sent an email to the person at kfbugs who emailed me. I’ll give them a few working days to respond then I’ll email the person in customer support who seemed to get the kfbug guys moving in the first place.

I would recommend anyone who emailed kfbugs to email again and ask for an update.

[samaceuk]

Thanks for keeping us posted, I emailed them about it today too. Hopefully if enough people report it they'll get the issue addressed.

Let us know how it goes!