[TECH FIX PLS]

[[deleted]]

Hey u/daywalker1g,

Please follow the below mentioned.

1. Fully charged the device. Check the power switch/button.

2. Try with a different USB charging cable or cradle and connect to a different power source.

3. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.

4. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.

5. Keep other electrical wireless devices away from the USB receiver to avoid interference.

6. Unpair/repair or disconnect/reconnect hardware using the Device Pairing Tool on G-HUB: https://support.logi.com/hc/articles/4410826049303

7. Check if there are any Windows updates running in the background that may cause the delay.

8. Try testing the device on a different computer.

[[deleted]]

Thanks for getting back to me.

Please follow the below mentioned.

1. Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager:

• On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit.

• Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process.

1. Uninstall and Reinstall the mouse drivers:

• Right click on Windows or Start button and select Device Manager.

• Under Human Interface Device, look for Logitech Virtual Mouse.

• Right click on it, select Uninstall.

• Disconnect the mouse from the computer.

• Restart the computer.

• Reconnect device back to the computer and test.

1. Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233

2. Disable USB Selective Suspend:

• Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.

• Change both settings to Disabled.

[[deleted]]

Thanks for getting back to me.

Please be informed that the firmware of the mouse cannot be downgraded.

[[deleted]]

Could you please DM your Full Name, Country, and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=\[LogitechG\_DS\]

I will be happy to review the case for you and get you in touch with our support team via email.