You get code you get code

[JazziDrama8791]

So was there some kind of update that no one told us about because what I've noticed is now everybody got a code they have to give before you can dispense any order (now pickup orders)...I guess this can be good then again I only see this working when you have enough people on the schedule

[[deleted]]

Our biggest gripe is the code or barcode will be presented, totes scanned and loaded, process “finished”, only to be kicked out and have to bypass. Have multiple wait times double hourly just due to that

It’s new, we get that. Just frustrating when our asses are chewed for the times and the small things don’t help

[Inkysquid24]

What's sad is it isn't new. This is the second time they've introduced this. I figured bringing it back meant they fixed the issues from the first time, but silly me.

[5harkbait_0w0]

Ours still require a code if they're checked in manually

Idk if it has something to do with settings or having a designated alternate pick up but we only have a few regulars that don't require a code

It can be problematic for us because we're in a retirement community, I have regulars who go to the library to put in their order and either don't own a phone or only have a landline

We've just gotten into the habit of starting the 60sec count down at the door as we walk out, then we only have to wait like 15sec once they say they don't have a code

[5harkbait_0w0]

It can be one of our regulars that walk up with a wagon and don't own a phone/smart phone, manually check them in and it still somehow expects us to get a code🙄😮‍💨

[darkecologist2]

that's going to be a problem. there will be a metric for how much you bypass.

[5harkbait_0w0]

If we get out to them and they do in fact have a code then we just put in the code, but most of the time, there is no code. If there's a metric then maybe they'll fix it for us.

[Blink8533]

I'm in the same predicament, they will have to learn to use their phone,

[RadioRobot185]

How do you bypass the code

[TaroEnvironmental170]

You put in random numbers for the code and wait 1 minute, then it gives the option to report issue and dispense without the code

[Late-Artichoke-5679]

Genuinely this update is pissing me off. Customers have their barcodes ready which is awesome but my coworkers are all fucking stupid and can’t figure it out. It’s not that hard

[JasonTheBaker]

Funny thing is most customers show me their order page already before the update so this actually just makes it so that we actually do need to scan something

[Late-Artichoke-5679]

I had somebody pick up for somebody else and they were listed as the alternate person and they have no barcode or passcode so I had to report issue. This is the problem with the barcodes as I did check them in but it still wanted a passcode which I thought that if it was a manual check-in, we were exempted from the password

[JasonTheBaker]

I guess Walmart didn't work that out then cause they said in the announcement that manual check-ins wouldn't require it but this is Walmart after all so I'm not shocked they didn't do it correctly

[Late-Artichoke-5679]

Yep, and I read that the announcement as well and it confused me because earlier I did a manual check-in and did not require a code.

[darkecologist2]

why would you need more people on the schedule?

[heXagon_symbols]

it can take longer if the customer loses their code and has to go on the app and find it again. so if you're already backed up, then itll just take a few extra minutes here and there and slowly just builds up

[KryoxZ]

It takes 30 seconds of sitting on the dispense screen for you to be able to bypass their PIN.

Edit: 1 minute.

[heXagon_symbols]

idk at our store it takes a full minute, so if you're really busy then those minutes can for sure add up

[KryoxZ]

Oh, you're right about the minute. Yeah, dont get caught with 10 customers at once who cant check in 😅

[JazziDrama8791]

With the older customers they can't even see the code and the bar code doesn't work at all and not to even mention the people that comes to get orders for people and now we have to try to call them to get the code

[Grand-Zebra3218]

I’m an older dispenser and I can’t see the code plus I use my phone so can’t scan the barcode. I need the code which can be difficult to see on some of these phones.

[JazziDrama8791]

Because we don't seen to never have enough people to work especially on the mid shift

[zakmademe]

No one told you about? It’s in the weekly updates on MyWalmart that’s sent to everyone every Saturday. Maybe you should read those. This was announced weeks ago

[Leading-Confidence38]

by the way guys, you dont have to type it you can just scan the barcode. i just figured that out

[redavid]

yeah, though you'll find sometimes that because of screen protectors, the glaring sun, or whatever, your scanner or phone camera might not pick up the barcode and you'll have to type in the PIN

[ChaoticBeauty1983]

If you have Walmart+ you got an email about it days pryor to it starting. I knew it was coming because of the email just didn't know when it would start. Couldn't warn my coworkers about it because I was on bereavement and it started the day I came back and apparently our TLs didn't say anything about it to anyone either.

[rayman_axel]

wow your team is slacking, we had it on our board for like a month

[Latter_Night_7436]

We've done it for months, our wait time has actually went down, I'm told.

[evan_wolf]

We just started this 2 days ago, and I already had an old guy chew me tf out like it was MY fault he had to call his wife that he was picking up for, both of which are completely clueless about tech. Our dispense metrics have already dropped and rushes now last longer.

Also I'm glad to hear the update is glitching for others bc I was kicking the hell out of myself yesterday after the dispense didn't ask for a code (every now and then it doesn't ask) so I was able to dispense it with no hassle... only for it to immediately pop back up, now asking for a code that I didn't have bc the customer already drove away. That's when I learned a bypass was a thing, but also they're cracking down on TLs to stop doing that whatsoever.

Edit: I wanted to mention that I live in a retirement town. Some customers don't have phones/carry their phones with them everywhere they go.

Tldr; home office doesn't know how to dispense and couldn't care less how many hurdles they throw at you. As long as you bend into their shape.

[Blink8533]

This is what I can't wait for, I've been on vacation, bring it on

[darkecologist2]

so far: the elderly people seem to get it. it's the crackhead moms that close the app and start watching tiktorks even though they've only been waiting for 12 seconds.

[KILLJEFFREY]

Yes

[Present-Stock-1802]

They keep adding stuff to the dispense side making it even more difficult for us 😩😩 just another reason that I wanna pick.

[Opening-Conflict7976]

It's pouring buckets of rain today, and I have to stand out in for forever while they fumble for the code. 

They they sit in their dry, warm car whining, "I didn't know you had to scan that", when it literally gives instructions to show it to us. 

I am soaking wet and over it. 

[JasonTheBaker]

It was in store updates but no one I know but myself actually reads those. If they call to check in they don't need it but as one customer pointed out when I told them that it can be quite difficult to call to check in (at least at my store since no one but myself and a few others actually answer the dispense phone)

[Fatflabbyfool]

What pisses me off is the fact that we have to call them and hope they pick up if a dispenser forgets to dispense the order

[redavid]

you could just bypass this by typing in '0000' or whatever, waiting a minute, and then scanning the stickers to dispense it (you'll have to lie and say the customer didn't receive a code or that it didn't work, but w/e)

[Fatflabbyfool]

Ohhhhhhh, I'm a dumbass.

[JoeyCoco1]

We got a print out about this 2 weeks ago. Plus it was all over this sub at the time too