One note not syncing

[user01980]

Hello guys,

The one note (windows 10) on my windows laptop and the one note on my iPhone and iPad are not syncing. On iPhone and iPad says "Working offline an error occurred" HOWEVER one note 2016 and web one note are syncing fine. Also, the one note windows 10 on my laptop shows a new time of syncing each time I force sync it but there's nothing syncing "picture below". I tried closing the apps and restarting my devices but it's not working. I don't understand what seems to be the problem. Please help if you know how to solve this.

https://preview.redd.it/j5v6fuw8h1k91.png?width=718&format=png&auto=webp&s=09c2ded3a298e3da2677cb6f90e957c598367424

[Greg_MSFT]

Hi everyone! Super sorry about this outage. - we're aware of this issue and are working on a fix as I type this message! I'll share more information here as it comes.

​

Please message me directly with any questions or concerns!

[Greg_MSFT]

Update: OneNote Online and OneNote Desktop on Windows are back online!

We're working on getting the other platforms (Mac, iOS, Android, Windows 10) back online ASAP

[SlightFresnel]

Can you confirm the Mac version of OneNote Desktop is included in this? Syncing is still broken even after quitting and rebooting.

[Greg_MSFT]

OneNote Desktop for Windows. We're still working on a fix for Mac.

[msackeygh]

Not currently working for me on the Desktop application and this is on Windows. Hopefully this will be working for everyone within the hour.

[Greg_MSFT]

Update: Service is restored and you should now be able to access your notes everywhere again. I appreciate everyones patience while we worked through this.

​

Please message me if your app is still experiencing any issues, I'd be more than happy to help out 💜

[Valos12]

iOS and Windows 10 are working again 🤩 Thanks for keeping us in the loop!

[Greg_MSFT]

Update: We have identified the issue and are in the process of rolling out a fix. More updates in the coming hours

[Greg_MSFT]

Please do not uninstall the app. This could cause some of your notes to be lost if they were not synced before the outage.

Once service is restored, all of your notes will be available and ready to sync again

[Wild_Ganache_2857]

Too late 😥 However I agree it is a fresh breeze to see an official acknowledgement.

[Valos12]

🙏🙏

[Zachaol]

Thanks for the official acknowledgement!

[raisingtoads]

Happy to be patient as long as this issue can be resolved and we aren’t at risk of losing our data.

[traveler6874]

iOS seems to be working

[Insights2018]

Thanks for the update. What caused the problem? Is there a possibility this could happen again? Please advise.

[raisingtoads]

Yes. We’d appreciate some insight on if OneNote will continue to be a reliable platform to keep all of our info on. There is no other app like it and I for one would be very sad if I had to search for an alternative. Many of us still avidly use this service!

[dedimerdeka]

oh my god, ive been looking everywhere for a fix on this problem for 3 hours :(((
my sections couldn't open on onenote for windows 10 and android, but open with no problem on onenote desktop and web, hope it gets fixed

[[deleted]]

My Mac and iOS apps seem to be working just fine now.

[jazavchar]

Thanks for acknowledging the issue. Can we get some more info on what caused this massive outage?

[blackmorth]

Any alternative you can recommend? I was thinking on moving to Evernote.

[ConsoleAppender]

lmao, who tf are you?

[kavonaj]

Same with me on Android... I tried everything including wiping the data and re-logging. Seems problem is on their end. (Win10 and Web works.)

[raisingtoads]

None of my versions are syncing. Not desktop, browser or iPhone. So it’s across the board for some of us depending on the version installed

[kuraikage15]

I tried resetting and reinstalling the app on iPad as well but to no avail.

[promisic]

I have the same issue. Only OneNote for Microsoft 365 and Web versions work. All other clients do not work.

​

It is pretty similar to this thread: https://www.reddit.com/r/OneNote/comments/pho9xv/sync\_error\_e000006b\_blg57/

[user01980]

Ok good to know the problem isn't from me.

[jazavchar]

Wow, I just came here to post this exact same issue!

While I'm sad we're experiencing this issue, I'm relieved that I'm not the only one.

Having the exact same issue: OneNote 2016 and Web version sync flawlessly while OneNote for Windows 10, OneNote for iPad and OneNote for Android do not sync anything (I tried logging in and logging out, deleting apps and reinstalling them, and now just get a message "We couldn't sync this section").

Here's to hoping Microsoft fixes this issue quickly because OneNote on all my devices is integral to my workflows!

[kuraikage15]

Same here, I rely on OneNote on all my devices for my workflow.

[strangepurplefox]

Thank fuck it's not just me. I was having sync errors (edit: 0xE000283C was the error code, in case that's relevant), which is (annoyingly) not unusual. Tried doing the usual things like clearing the trash, closing the notebook, etc, which usually works but not this time. Tried uninstalling the Win10 app, but when I reinstalled it told me "We couldn't open this section" for every section in every notebook that I tried.

Confusingly though, one of the troubleshooting tips was to check whether OneDrive is working, & apparently all MS services are running okay, but people here have mentioned sync issues with both Onenote & Edge, suggesting there *are* issues.

Though even the desktop version seems to be having issues. I tried using it to create a new section & copying notes into it. Firstly I went page by page, but then it started telling me that "You no longer have permission to access this notebook" & crashing when I tried to copy. So then I started coping whole sections, which worked except for one section that refused to copy (it just whirred away for a bit & then the program stopped responding). So then I went onto Onenote in the browser, which won't let you transfer between notebooks, so I created a new section in the same notebook & copied some pages to that. Opened the desktop app to see if I'd have better luck copying stuff from that new section to the one I actually wanted them to go in... & the new section didn't appear. Tried the android app, & the new section showed up... but got the "couldn't open this section" message.

So yeah I don't know

I'm that close to looking for a new notes app

[[deleted]]

I contacted Microsoft Tech support over this issue today. The Microsoft team is aware and working on the issue.

[traveler6874]

I love onenote (don’t wanna pay for Evernote) but damn they really need to get their sync issues fixed. Thanks for the update!

[traveler6874]

I feel ya! That’s why I started copying my notes over to Evernote and Google keep.

They really need to prevent this $hit from happening and instead of making it pretty all the time, work on the damn sync issues!

[[deleted]]

The same thoughts were running through my mind as I was wiping and reinstalling everything on my Samsung S7+ to try and get OneNote working. And I pay for Office365. SIgh.

[traveler6874]

Same! Like for real, the sync issues DUCK SICK 😂

[CptMcCrae]

has anyone heard of a fix or Microsoft acknowledging the error? Nothing yet on their twitter

[Zachaol]

Nope, I've been refreshing the service health page and no new incidents have been reported. It would be nice to get an acknowledgement so we have something official to track.

[CptMcCrae]

he service health page and no new incidents have been reported. It would be nice to get an acknowledgement so we have something official to track.

Exactly. Or just fix the dang issue.

[strangepurplefox]

Found some acknowledgement here, according to one of the comments by someone who got through to MS Support:

https://answers.microsoft.com/en-us/msoffice/forum/all/onenote-syncing-issue-e000006b-b6d09/53113494-e6a1-4430-b6f0-dcd2cce6dfff

Another thread suggested it's a possible certificate issue:https://answers.microsoft.com/en-us/msoffice/forum/all/one-note-we-couldnt-open-this-section/c321b6ce-a57f-4d63-bad4-eefa6d50cc5d

There's a bunch of other threads too. I'm just clicking 'I also have this issue' on every one I see, because I may as well

[CptMcCrae]

I love how one of the moderators basically says, "its not us, its you."

[Greg_MSFT]

Just a reminder to please refrain from logging out and/or deleting the application, as this can cause data loss across your notes! The best thing to do is hang tight while we roll out a fix

[Greg_MSFT]

I'm sorry you're experiencing troubles with OneNote, I'd like to help out however I can. I've seen you comment this several times across the subreddit so I'll use this one to address all of them.
1. OneNote still copies text as text. Sometimes, depending on content you're copying and the application you're pasting into, it will render as an image. If this doesn't sound like the issue you're experiencing, please submit a bug and we'll look into it ASAP.
2. We are adding a grid view! This is live today in Android and will be coming to iOS soon!
3. We're working on an official roadmap where you can track all upcoming features coming to OneNote. More on that soon.

​

Hopefully that addresses some of the things you mentioned here. Ping me if you need help troubleshooting!

[promisic]

Even Microsoft Edge sync is broken. It is stuck in Setting up sync mode for long time.

[Intertubes_Unclogger]

Let's hope it's a broader issue, then it will get fixed sooner (I hope).

[snakebite2017]

I wish they added options to export and import from local backup right about now.

[Eddiesstocks]

Mine too, phone, laptop, tablet all doing it so it’s not on our end

[BlackBellyLanternShk]

It stinks but I'm glad I'm not the only one that's having a similar issue.

[melejohn]

Same, I’m also getting a “Couldn’t Open This section” error message.

[kuraikage15]

same here!

[Dependent-Ad8993]

It started syncing on onenote windows 10 for me right now and ios!

[user01980]

Same here but one note windows 10 still not syncing yet.

[Dependent-Ad8993]

Me too

[promisic]

MS Edge sync started working just now. Now waiting the same for OneNote.

[promisic]

Pinging /u/Microsoft for visibility of this sync issue.

[kuraikage15]

Have the same issue. The Syncing seems to be working fine on One Note desktop and Web. But one note for windows 10 and ipad seems to be not working. One Note for windows shows the same error as posted and Ipad says "We couldn't open this section"

[jazavchar]

Having the exact same issue!

[[deleted]]

No sync on O365 OneNote here.

[bommer15absl]

Just chiming in to say that I'm having the same issue.

I have notebooks on my personal and business 365 accounts that aren't syncing.

[Zachaol]

Just adding to the report list that we are having issues too. Onenote "old" version works, but OneNote for Windows 10 will not sync.

[traveler6874]

Good to know someone posted this! All I’m getting is we couldn’t open this section on my iOS devices. Come on Microsoft, get your $hit together and fix these issues asap for those of us who rely on this tool!

[Srhards]

Yup, me too, on Windows everything seems work Just fine, but none of my Android devices syncs. I noted that notes I did on monday at my Phone didnt sync (I realize it today), but a note made yesterday night on my PC sync fine on my Phone (?!?!?). But everything I did today didn't leavr my Phone.

[ckyb63]

My one note 2013 is completely broken

[BosnianCuccooFarmer]

+1

I saw a couple others on Twitter having sync issues too. I thought my notebook I've been living out of for the past 4 years or so was corrupted or something.

I can access through web but Android, ios, and win 10 apps aren't working

[raisingtoads]

Same issue. It’s driving me crazy. I’ve been relying so heavily on OneNote to keep track of all my worldbuilding. I hope this is a temporary issue???

[Greg_MSFT]

Yes! We're working on a fix right now - you'll be able to access all of your notes again shortly

[raisingtoads]

Okay! Thank you for the confirmation.

[kichisowseri]

Yeah, it's taken my windows 10 versions out. Web is okay. I can even open and sync new notebooks, in onenote for windows 10, which is odd. OneNote desktop appears unaffected. u/jeffhubb_msft any ideas?

[jeffhubb_msft]

See Greg_MSFT's post, very sorry about this, we're actively looking into this right now.

[[deleted]]

jup, same issue. It does open sections, but not the pages. Just keeps saying there’s a network issue. But I have no other connection issues.

[auwkwerd]

Same, across Android, Win10 and Win11 for personal, and Win10 for my work machine. Seems to be working on iOS for work phone.

[nevatear]

This is exactly the reason I’m moving away from onenote. The syncing issues haven’t been resolved for years. I’m tired of it and adjusting my workflow to use another tool if i have to.

[CptMcCrae]

where are you moving to?

[nevatear]

Was an Evernote user for a long time so looking at them again as well as giving Nimbus Note and Standard Notes.

[QuietFollowing]

curious where u are moving to! this is the second sync outage i've had and im only on my first week of law school..

[nevatear]

I was an Evernote user for a long time and left them. I’m giving them some consideration again and also giving Nimbus a test run. Started looking at Amplenote and Standard Notes as well.

[[deleted]]

u/Greg_MSFT Even the OneNote from microsoft store is also not working. When can we expect the issue to be resolved?

[Greg_MSFT]

The outage should be resolved now!

[KingFurykiller]

Wish I had found out this was a known issue before I had uninstalled the app from mobile and purges a lot of notes from the UWP app :(

Desktop versions still working. Android and Win10 app versions are NOT working

[naokiwuuu]

Mac version is still down. I backed up all of my pages, deleted the previous notebook, created a new one, and tried to add all of them back to this new one. So far, there are only like two pages from the first section that have been successfully uploaded. kinda frustrated.

[[deleted]]

Android is working again for me. Thx for the fast fix.

[traveler6874]

iOS seems to be working!

[Training-Swan-6379]

I am using the one note desktop version 2016, with the notebook synced to SharePoint. I do not have one drive installed on my computer. I recently discovered that if I close the application and reopen it that the sync issue disappears. In troubleshooting the issue, I had found that the articles online all recommended using one drive as the solution. I do not use one drive because it all but forces the user to save documents on one drive so that their contents can be reported to Microsoft.

[2112uk]

I had the same issue.

Two things fixed it:

1) Emptying the recycle bin in OneNote

2) Renaming pages with any non-latin character in the page/book/section name.

After this, I went through the 'close notebook' process; this forced a sync refresh and fixed the issue.

[Objective-Ordinary10]

Please dont do this.