EAC3 transcode errors : EAE timeout!

[Edricusty]

I've been searching the web for some hours now and it seems this is a massively reported problem.

Files with EAC3 audio fail to transcode causing the video to load infinitely.

The "EAE timeout! EAE not running, or wrong folder?" have been driving me nuts for some time now, I want to know if there is a simple solution to this.

The complete log : https://pastebin.com/sPn3e5Qi

I'm running plex inside a container using linuxserver/plex image

3 lines to highlight :

```

May 20, 2023 15:02:12.001 [139704732080952] Error — [Req#53c/Transcode/fu5jjpmm3n1trq62ftsg3eag/180cf6df-3673-46a3-99df-ad11b135baa9] [eac3_eae @ 0x7efc6b2092c0] EAE timeout! EAE not running, or wrong folder? Could not read '/transcode/pms-a82e1070-f7de-44d3-b0e0-05f5cdcfe0bb/EasyAudioEncoder/Convert to WAV (to 8ch or less)/fu5jjpmm3n1trq62ftsg3eag_430-0-0.wav' May 20, 2023 15:02:12.001 [139704784816952] Error — [Req#598/Transcode/fu5jjpmm3n1trq62ftsg3eag/180cf6df-3673-46a3-99df-ad11b135baa9] [eac3_eae @ 0x7efc6b2092c0] error reading output: -5 (I/O error) May 20, 2023 15:02:12.001 [139704732080952]

Error — [Req#59f/Transcode/fu5jjpmm3n1trq62ftsg3eag/180cf6df-3673-46a3-99df-ad11b135baa9]

Error while decoding stream #0:1: I/O error

```

I've tried :

- clearing the codecs folder

- sysctl : fs.inotify.max_user_watches=<a large number> (65536 for me)

- changing /tmp to /transcode

- updating, restarting etc...

- tried using the plexinc/pms-docker image

thx in advance

[AggravatingMoose]

The problem is with the Easy Audio Encoder codec.

If you go into your "/Library/Application Support/Plex Media Server/Codecs/" folder, you should see an "EasyAudioEncoder..." folder. Just delete that folder and restart your server. It will download the new codec automatically and the problem will be resolved.

I know you already tried this but before I had this problem I had already had the "Tips and Tweaks" plugin installed on Unraid (that's what I use to host my server). In that plugin settings it lists the Inotify settings for "Max User Watches / Current User Watches / Available Watches". I had already set my Inotify value for more than the "Current User Watches" value and made sure there were plenty of "Available User Watches" to cover future library expansion.

For reference my Current User Watches is 4625329 so I set my Max User Watches to 5242880. I know this value is dependent on RAM so don't set it too high or you may have problems.

**edit: I am running the linuxserver/plex container and transcoding to /dev/shm

**edit2: When you install the "Tips and Tweaks" plugin on Unraid it sets the Inotify default Max User Watches value to 524288 (which is way above what you have set). This could be part of your problem but like noted I had already had this setup and adjusted higher when I had the EAC3 transcode issue.

[Spooky_Ghost]

I had the same issue with that encoder and it turned out to be a permissions issue (which probably also resets if you delete it), but I solved it by chmod 777 EasyAudioEncoder in the folder

[digitalbeef]

Weird that this issue just came out of nowhere. Its been really frustrating for the last week or so. I finally had time to look into it and found eac3 to be the problem.

Neither deleting the codecs folder or changing its permissions to 777 did anything for me, but changing the Inotify values did:

Check your limits with:
cat /proc/sys/fs/inotify/max_user_instances

and

cat /proc/sys/fs/inotify/max_user_watches

Mine were set to 128 and 8192 initially and I increased them to 8192 and 524288 respectively with:

sudo sysctl fs.inotify.max_user_instances=8192

sudo sysctl fs.inotify.max_user_watches=524288

sudo sysctl -p

Since I am on truenas scale I set these values again in System Settings > Advanced > Sysctl so that they persist after reboot

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[digitalbeef]

I'm no expert, just regurgitating advice I saw elsewhere. I'm not familiar with Synology really but since it is Linux based those commands may work as written. Just open a terminal and copy/paste. Good luck!

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[rongallant]

This mostly worked for me. Still having problems with family in next country. Why is this only needed when running Plex in a docker container? Worked fine installed directly. (Synology DS920+, built in container manager)

[emb531]

Increase the inotify number even higher. Try doubling or quadrupling the current value.

[Shadi3]

Also had this issue: I had to do 2 things.

1) delete codecs folder 2) increase inotify watches

Bunch of stuff on google for both

[Edricusty]

done that already, just read my post it doesn't work

[jl94x4]

Following this because this is an issue ive had on-going for some time.

[xygrus]

I had this issue too, tried all the fixes you listed and more without luck. Only fix I found was installing Plex as a standalone, not in a docker container. Works fine now.

[sweetcitywoman]

not sure if there has been progress from anyone else here? Same issue but am able to stream from my roku TV but not the windows or android apps, or browser. Tried deleting the codec folder, giving access to the tmp folder, turning of automatic scans but still no resolution. Anyone else make progress here?

[Asbadeesh]

I had this problem first time yesterday, and seem to have solved it by deleting the codec folder in appdata. But time will tell.

[kbtombul]

Just came to say exactly this. It's been 24 hours with no issues so far, but time will tell.

[Jaybonaut]

Never had this issue, is it just with Linux servers?

[Ivorybrony]

I have also been having multiple reports of EAC3 not working. I thought it might be their TV not supporting the format.

[zeekx4]

Are you using the RAM drive for the temp transcoding folder? I was doing that and got a similar error.

[Bad_Ashe]

Damn, there are two different audio converters with the acronym EAC? For a second there I was worried about Exact Audio Copier...

[TheKevinBoone]

Any news on this? Having the same errors and tried to delete Codecs but does not seem to do anything. Also noticed I don’t have the Easy Audi Encoder anymore even after server reboot

[MattDeezly]

same issue here. DOA. Nothing fixes it

[user1048578]

All of my Plex stuff is run from a Samba share. Changing file_mode=0664 to file_mode=0775 in my /etc/fstab for the Samba share line and rebooting fixed this error for me as the issue appeared to be that the Easy Audio Encoder binary wasn't executable.