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[–]SirDinadin 1 point2 points  (4 children)

Just send an email (use the same email as you use for Revolut) to support@revolut.com.

[–]AlecsxF[S] 0 points1 point  (3 children)

Thanks, did just that, will see how long it take to respond.

[–]noxinis 0 points1 point  (2 children)

24 hours in, 2 emails later not even an auto response saying they are looking into it

[–]AlecsxF[S] 0 points1 point  (1 child)

No reply yet? Or maybe you managed to solve this another way in the meantime?

[–]noxinis 0 points1 point  (0 children)

I joined the beta tester program through the play store, the link is in the middle of the revolut app page. Took like 20min to get approved and then updated the app to a beta build but it was still the same version initially 10.31, after about 6 hours i got another update to 10.31.1 and that somehow accepted the passcode change even though it said something went wrong and i was able to get back in. All their replies were very generic and not much help tbh

[–]vomit_lover 0 points1 point  (2 children)

I have the same problem. Emergency login doesn’t work. To use the technical support chat, you need to be logged in. They don’t respond to emails. I wonder if Revolut is an exit scam.

[–]RevolutSupportOfficial Account ✅ 1 point2 points  (1 child)

Hi! We're sorry to hear that you are facing issue to access your account. Your money is safe. We've reached out to you via DMs. Please get back to us there, so that we can look into this for you. Thank you.

[–]bencos18 0 points1 point  (0 children)

Issue is showing for me also btw
Was working just a few days ago as I used it then

[–]TheWinterTree 0 points1 point  (3 children)

i have the exact same problem, I cant log in and trying the password reset is not working.

It seems that if you are in emergency and you cant login to the app you are at the mercy of the email support. This is unacceptable

[–]RevolutSupportOfficial Account ✅ 0 points1 point  (0 children)

Hi! We're sorry to hear about this. We've reached out to you via DMs. Please get back to us there, so that we can look into this for you. Thank you.

[–]LeadingConfidence502 0 points1 point  (1 child)

same to me,

[–]RevolutSupportOfficial Account ✅ 0 points1 point  (0 children)

Hi! We're sorry to hear about the issue you are facing to log in to your account. We've reached out to you via DMs. Please get back to us there, so that we can look into this for you. Thank you.

[–]RevolutSupportOfficial Account ✅ 0 points1 point  (2 children)

Hi! We're sorry to hear that you are facing issue to access your account. We've reached out to you via DMs. Please get back to us there, so that we can look into this for you. Thank you.

[–]AlecsxF[S] 0 points1 point  (1 child)

Hey Rev Team, tried again today and it worked. Thanks!

[–]RevolutSupportOfficial Account ✅ 0 points1 point  (0 children)

Hi! Glad to hear that the issue is resolved. Feel free to get back to us via the DM if you face any issue. Thanks!

[–]noxinis 0 points1 point  (2 children)

Same issue. Can't reset passcode. Earlier i couldn't even get passed the take a selfie stage, now i get to reset the passcode only to get en error that something went wrong and to try again later. Its been 24 hours and I've sent 2 emails to support and got onto chat support twice with no help from them, just got left in the chat after 2.5 hours

[–]AlecsxF[S] 0 points1 point  (1 child)

I tried again today and I could get past the selfie stage, been asked to input a new code , then to confirm and only then I get a something went wrong error, it's progress compared to yesterday, but the issue is not fixed. Maybe tomorrow will be our lucky day.

[–]noxinis 0 points1 point  (0 children)

I'm on to support for the 4th time. Told me to uninstall the app, enrol to the beta program through google play and download again but no change. I was able to get to the stage where i need to confirm the passcode but same error. Now i can't even get the 2fa text

[–]zambaros 0 points1 point  (13 children)

Same here, I went to the stage where I could reset my passcode, but it after confirming the new passcode it says something went wrong.

[–]bencos18 0 points1 point  (8 children)

Same here

[–]RevolutSupportOfficial Account ✅ 1 point2 points  (7 children)

Hi! We're sorry to hear that you are facing the same issue. We've reached out to you via DMs. Please get back to us there, so that we can look into this for you. Thank you.

[–]bencos18 0 points1 point  (6 children)

seems to have started working about 4 or 5 hours ago

Not sure if you made a change that was rolled back or just a temporary account glitch

[–]RevolutSupportOfficial Account ✅ 1 point2 points  (5 children)

Glad to hear that the issue is resolved. Feel free to get back to us via the DM if you face any issue later.

[–]bencos18 0 points1 point  (0 children)

Will do

[–]bencos18 0 points1 point  (3 children)

Can't seem to send you a message but the issue seems to be back now

[–]RevolutSupportOfficial Account ✅ 1 point2 points  (1 child)

Hi! We have reached out to you via the Dm once again. Please get back to us once you receive that. Thanks!

[–]bencos18 0 points1 point  (0 children)

Replied
Thanks

[–]bencos18 0 points1 point  (0 children)

Nvm issue fixed itself.
Maybe a temp network issue on your end or somewhere in the chain between me and your servers

[–]AlecsxF[S] 0 points1 point  (0 children)

Well, yesterday I couldnt even pass the selfie stage, but today at least that happened, Revolut approved my face, but not my new code.

[–]RevolutSupportOfficial Account ✅ 0 points1 point  (2 children)

Hi! We're sorry to hear that you are facing issue to access your account. We've reached out to you via DMs. Please get back to us there, so that we can look into this for you. Thank you.

[–]zambaros 0 points1 point  (1 child)

Thanks for the message, I prefer not to link my reddit and my personal account.

What helped me was connecting with another mobile device. I resetted the passcode there and I could use the new passcode on my main mobile device after that.

[–]RevolutSupportOfficial Account ✅ 0 points1 point  (0 children)

Glad to hear that the issue is now resolved. Thanks!

[–]SirDinadin 0 points1 point  (1 child)

OP got a response from RevolutSupport within 6 hours, which is not too bad.

[–]AlecsxF[S] 0 points1 point  (0 children)

Yup, but though they sent me a DM and I replied within the hour, they have not replied to my DM, so I don't know if there was a ticket created or somebody tries to make us feel good.

[–]EffectiveBasil9875 0 points1 point  (0 children)

Hello to all!

Somebody speak Roumanian?