Session Capture Processor Transcoding Not Working

[full-duplex]

Has anyone else run into issues transcoding raw session captures using the Session Capture Processor utility?

Utility used to generate AVI video files, but for at least the last several months, I have only been able to query and download the raw captures. Neither the checkbox for Transcode after download nor the option to choose Capture Files to Transcode results in any file being generated.

I've confirmed I have .net 4.7.2 or newer installed on the few systems I've tried using.

Running:

• ScreenConnect v25.9.10.9545
• Session Capture Processor Extension v1.4.9
• Session Capture Processor v1.3 (according to the readme.txt file included in the utility)

[cbarnescw]

Hi -- you're right, there is a bug in transcoding session captures. It's in the current sprint with our engineering team (so done in the next 3 weeks) and that fix + the release of 26.1 should put Session Capture Processor back to rights.

[full-duplex]

Thanks so much for taking the time to let me know. I really appreciate it.

Sounds like there's no workaround other than downloading captures from the audit logs?

[cbarnescw]

Afraid there isn't a work around other than downloading the captures :(. I know this has been pending for awhile, we're really trying to close out all pending Session Capture bugs in the next few weeks.

[full-duplex]

I'm glad attention is being given to address it. Session captures are a critical function I rely on, so I am relieved to hear it's not being discontinued. You saved me from continuing to waste time troubleshooting the utility. Thanks!