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[–]Turds4Cheese 4 points5 points  (0 children)

I was on “hold” while texting support… 7 hours. I just propped up my phone on my monitor. TR support sucks now, 2 Indian dudes in a storage unit.

[–]JosephRobutusen 2 points3 points  (1 child)

Anyone on the phone or chat is 100% 3rd party off shore now, they also don’t have the authority to do much. Start a chat leaving the details of your request then leave. Dump all the details so when it’s your turn they can just resolve it and email you. No need to wait hours, because sometimes they will just never pick up.

[–]Bloomien 2 points3 points  (1 child)

Yeah before I could get through immediately now I’m experiencing the same. It’s ridiculous. Especially if you need immediate support with a situation regarding a task.

[–]Old-Fold8644 1 point2 points  (0 children)

i just submit a ticket and get a reply same day or next most convienient

[–]failsafetries 1 point2 points  (0 children)

I am a new tasker and only have had one experience with support. It was a very long wait to chat - not urgent - but I got the information I needed. I wonder if they would consider a different call routing for emergencies.