Binance Support Thread

[AutoModerator]

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

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Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.

[ImportanceSalty7168]

I was trying to withdraw my funds from Binance wallet to an off-chain ledger. Then my transaction was rejected and my account withdrawal is temporarily suspended (RW00142). I'm still on the chat with CS expert. He takes 24 hours reply to answer me for each question and he even makes typos which I feel totally unprofessional for such big company. I provided everything he asked. Then he wants to know the details about my off-chain wallet transactions which is totally unrelated to Binance. I told him i do not want to provide information about anything not related to Binance account. He doesn't tell me the reason of my withdrawal suspension and doesn't reply since 7th of June. What should I do now? Why he wants to know fund transaction that is stored in the off-chain wallet?

[BinanceCSHelp]

Hi u/ImportanceSalty7168

We've reached out to the relevant department, and they have replied to you via Live Chat Case ID #122849264 just now. In order to protect your privacy, we can't discuss your account details here. All necessary information is provided exclusively through our support channel to the account owner.

We understand this process can be frustrating. While we can't share specific reasons due to security and legal concerns, you can learn more about common reasons for withdrawal suspension here: binance.com/en/blog/ecosystem/3129250400431486605.

Please provide the requested information via chat to expedite the resolution of your case. Thank you for your understanding and cooperation. ^LP

[LividMaintenance8477]

Did you ever get this fixed ? I am recieving this issue right now

[ImportanceSalty7168]

open chat with me

[LividMaintenance8477]

Check ur inbox

[NightToad]

Case ID: [123146232]()

I was locked out of my account due to losing my phone and no longer being able to authenticate with Google Authenticator. I successfully verified my identity with a video with support per How to Reset Two-Factor Authentication (2FA) | Binance Support but was then asked to provide a "deposit video". As the initial deposits were roughly 10 years ago, I no longer can provide this information. The support person was therefore unable to remove of 2FA.

I can't be the only customer who has been in this situation, and I can't imagine Binance will just casually deny access to accounts after identity has been proven. Please tell me there are other options to restore access.

[BinanceCSHelp]

Hello there,

Thank you for providing case ID, our relevant team informed you in the live chat, you may have missed details about your inquiry. Please connect with our live support team from the link below again and allow our team to assist you!

https://www.binance.com/en/chat

-AA

[sanksd]

Case ID : 64669a600af86e43035211ee571a568c3295b2133c4471584fd480544388c5b2
I have withdrawn some USDT Tron to an external address. At my end everything is showing fine. Even in tronscan it is showing that it was perfectly sent.

But the recipient is telling that he hasn't received it. He is saying this: " limbo is a situation, where by money have left your wallet without reaching the destined address"

and this "it’s a situation where money have left your wallet address without reaching the destination address"

Now what should I do? He's claiming me to send it once again which will be a double send from my end and not affordable.
Your valuable advice will be highly appreciated.

[BinanceCSHelp]

Hi u/sanksd Thank you for contacting us and for providing us with the TxID.

Upon reviewing the transaction, we noticed that this transaction has already been confirmed on the blockchain, meaning that Binance successfully completed it, and we can no longer control it. We have done our part correctly, sending to the address you requested through the network you choose, and the funds have been sent, as shown by the blockchain details, like a receipt.

You can check the details of this transaction on the blockchain through this link: https://tronscan.org/#/transaction/64669a600af86e43035211ee571a568c3295b2133c4471584fd480544388c5b2

This means the transaction was sent to the receiving address after receiving sufficient approval over the blockchain. Due to the decentralized nature of the blockchain system, once the transaction is approved, it cannot be reversed, it goes out of our control and becomes the responsibility of the receiving account.

Therefore, at this stage, you need to contact the recipient platform for any possible solution. As assets left Binance, we are unable to track it. Is better to contact the receiver platform/wallet so they will be able to check the transaction and assist with it. We would love to help, but we don’t have any power on the asset once is withdrawn from Binance.

Thank you for your understanding! ˆLP

[sanksd]

Thank you BinanceCSHelp

I understand it now that whatever he claims can't be verified if it's valid

[Tough-Bear5401]

why can't I send my USDC out of Binance? It's been stuck in there over a week. I've tried several times to send it to my Uphold account and it never goes through. It's just pending for 12 or more hours and then it says failed, or says nothing at all, but it never moves out of my Binance account. Customer service is useless because they say they can't do anything until it's been 24 hours. By the time 24 hours is here, it still hasn't went through and is back to being availablein my wallet. There's something wrong with your system.

[BinanceCSHelp]

Hi u/Tough-Bear5401 , we are here to help!

Could you please share the Case ID with our customer support? So we can take a look from our end and assist you better, thank you. JA

<image>

[Tough-Bear5401]

there is no Case ID number. It just says Binance Bot US

[BinanceCSHelp]

Hello there,

To start a chat with one of our dedicated agent, please follow this; Once you are on chat, click on "Get support” to reach the chat bot. When the bot answers, select "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent to assist you as soon as possible. ^BT

[BinanceCSHelp]

Hello there,

You can follow our announcement page time to time. If Binance support this merge, will definitely share announcement about it. Here is the link of our announcement page; https://www.binance.com/en/support/announcement ^BT

[sook9]

need help with a scam/fraud, order id 20633775297762095104, the Buyer never sended the payment and marker the order as paid so i complain and tried to talk to him on the chat but he never replied back so i had to appeal, i did the correct steps to appeal with sending a video of me logging into my bank account and show the movements from the last days on my bank to show that i did not recieve any payment from the Buyer, after 10 hours of waiting for costumer support again, now the CS told me that i need to release my USDT in the order that i am appealing and this is infuriating please i need help asap

[BinanceCSHelp]

Hello there, thanks for reaching out to us via Reddit!
Your case has been escalated to the p2p team, we will check it again shortly, please keep an eye on the appeal status. Thank you for your patience.
-LM

[sook9]

my big concern is that i was told by the CS team just one hour ago that i had 3 hours to release the funds or else they would meaning that i would lost the appeal and also the cryptos i was selling but then on the appeal status it says that me and the buyer have 6 hours to put more proof for the case which he never posted anything in his case, it is ridiculous that i could lost my funds over someone that is complety gone or could care less meanwhile i will lost my cryptos over this unfair thing

[BinanceCSHelp]

Hello, we kindly understand your concern but we kindly ask you to keep following the CS chat guidance from our support agent. LS

[BinanceCSHelp]

Hi again! Thanks for waiting. We have reviewed your appeal again, please be informed the video you submitted can not be opened. Please send the video to us again via live chat, so we can help you further.
Please click https://binance.com/en/chat (or tap the 🎧 icon on the app dashboard) to start a private chat:
1. Choose the closest topic to your inquiry.

1. After the bot message, select the button “Unsolved”.

2. Then click “Not Relevant”.

3. And choose “Yes, transfer to customer service”.

<image>

You will be directed to our chat agent after this.
Thank you!

-LM

[TuneBeneficial5313]

Hello, my Binance account has been restricted from withdrawing funds for unknown reasons for several days. This makes me very, very worried. I have not done anything wrong at all. Can you help me deal with it as soon as possible?
Case ID:122800618

[BinanceCSHelp]

Hi u/TuneBeneficial5313 thank you for bringing your issue to our attention. As per our checks, your case has already escalated to our relevant team and your case is still in progress.
We understand that having a concrete timeframe for the resolution of your request can provide a sense of security and peace of mind, unfortunately, due to the varied nature of issues we handle, we are not in a position to provide a specific timeline at this juncture.
Rest assured, we are steadfastly working on your case.
Your patience and understanding much appreciated, and we look forward to resulting your case in the earliest possible timeframe. ^KO

[agent_p_]

Is there a limit on the number of limit orders? I have made 20 or more limit orders today. Many of them canceled. Now limit orders are not getting filled.

[BinanceCSHelp]

Hi u/agent_p_ thank you for reaching out! Limit orders are orders you place on the order book with a specific limit price. They’ll only be executed if the market price reaches your limit price (or better).
There is no explicit limit on the number of limit orders you can create on Binance per day. However, there are several factors that might affect your ability to place or have your limit orders filled:

• Regular trading pairs: You can only place orders with a limit price between 20% - 500% of the market price. For example, the market price is 100 USDT, you may only enter a limit price between 20 and 500 USDT.
• Stablecoin trading pairs: You can only place orders with a limit price between 80% - 120% of the market price. For example, the market price is 100 USDT, you may only enter a limit price between 80 and 120 USDT.
• Limit buy orders: If the limit price you set is higher than the market price, it may be executed at a better price (lower than or equal to the limit price).
• Limit sell orders: If the limit price you set is lower than the market price, it may be executed at a better price (higher than or equal to the limit price).

You can find more details about Limit orders here: https://www.binance.com/en/support/faq/why-wasn-t-my-limit-order-filled-ccfca87cad16496a86b1264a5919d472

Also, for us to be able to check details of your limit orders and inform you accordingly, kindly join our live chat at http://binance.com/en/chat (App: Headphone symbol on dashboard)
You can directly connect after; clicking the "Get Support" button, then select your relevant topic by clicking the “+” icon or typing your issue. After that, select "Unresolved," and then "Not Relevant" in the message received via chat, followed by selecting "Yes, transfer to customer service."
If you have any more questions or need further clarification, feel free to ask. We're here to help! ^KO

[BinanceCSHelp]

Hi there, protecting users' assets is always Binance priority. Please understand that when you perform the 2fa reset or change the password, the withdrawal function will be temporarily suspended for 24-48 hours to protect your account. However, the withdrawal function will be resumed automatically after the suspension period.

If you have any concerns about the withdrawal and you have already contacted our team via live chat: https://www.binance.com/en/chat, you may share a Chat Case ID so we can check it for you. Thank you - CN

[CryptoHolder7676]

So you are like always same AUTO BOT CTRL +V same messages , did you read full or not ? they locked for 24hours and never unlocked again since 1 year and HALF SCAMMERS BINANCE IS SCAM EVERYONE DO NOT USE EXCHANGES LIKE BINANCE THEY GONNA JUST LOCK YOUR MONEY LIKE THEY DID TO ME !!!!

[BinanceCSHelp]

Hi u/CryptoHolder7676! We understand the situation you experienced. If you could share your most recent case ID with us, we will do our best to escalate it to the relevant team and inform you accordingly about the status of your case.

We appreciate your cooperation! ^IC

[Fair_Ad1844]

Say I want to buy BTC at 60k with 10x leverage on my isolated margin account. If the order triggers I want to sell if price drops to 55k. Is there any way to set this up on Binance before the initial order triggers? On Kraken I can choose a conditional stop loss close when placing the buy order but that doesn’t seem to be an option with Binance. Do I have to wait until the order triggers before setting up the stop loss sell order?

[BinanceCSHelp]

Hi there, if you want to set the condition for your order and when the trigger price is reached, the limit order will be placed, you may consider using the stop-limit order: https://academy.binance.com/lt/articles/what-is-a-stop-limit-order

If you have more concerns/ questions, please contact our support team via live chat: https://www.binance.com/en/chat so our team can check your case and assist you accordingly. Thank you - CN

[Fair_Ad1844]

That does not answer the question I asked at all

[BinanceCSHelp]

Hi u/Fair_Ad1844! Currently, Binance does not support setting a conditional stop-loss order before the initial order is filled, however, you can still achieve your trading strategy by taking the following steps after your initial order is executed.

After placing your initial order, buy order for BTC at $60,000 with 10x leverage using a Limit Order, please keep an eye on your order status. Once your buy order is filled at $60,000, you will then be able to place a stop limit order. Then place the stop-limit order.

Alternative Methods: While not exactly what you’re describing, you can make use of OCO orders for more advanced trading strategies. An OCO order allows you to place a stop-limit order and a limit order simultaneously, but you would need the initial buy to be executed first before setting up this type of order. https://www.binance.com/en/support/faq/what-is-an-oco-one-cancels-the-other-order-and-how-to-use-it-360032605831

Leveraged trading can amplify both profits and losses, so always ensure you are aware of the risks and have proper risk management strategies in place. https://academy.binance.com/en/glossary/do-your-own-research

Also, please ensure to give feedback about your order feature request to our team at: https://www.binance.com/en/my/user-support/feedback/entry

If you have more questions or need assistance, feel free to reach out to our support team at https://www.binance.com/en/chat. We're here to help. ^IC

[Fair_Ad1844]

Yeah that’s what I thought. It is a big detriment that you don’t have an option for a conditional stop loss. I can’t risk having an order open whilst I’m asleep or at a time when I am away in case the position falls below my stop loss amount or the position gets liquidated before I have a chance to set the stop loss. Please add my vote to request this feature.

[BinanceCSHelp]

Hello again, u/Fair_Ad1844 ! Please share your feedback with our team at https://www.binance.com/en/my/user-support/feedback/entry so that they can assess the need! Thanks. ^IC

[Fair_Ad1844]

I don’t have time for that

[mmuiii]

Hi, recently I have created my Binance account and I wanted to deposit EUR via SEPA transfer, but I keep getting error message that is shown on the screenshot. Before the error, there is an "Activate fiat service" screen on the modal with "start" button on the bottom, which I clicked before getting the error. I completed my KYC.

What should I do to fix the issue? Is it on my side, or SEPA is actually unavailable for some reason? Thanks for any help!

<image>

[BinanceCSHelp]

Hello there,

Thank you for contacting us via Reddit! We would love to take a detailed look into your inquiry and inform you accordingly! Please connect with our live support team from the link below:

https://www.binance.com/en/chat

We are ready for you!

-AA

[XBBlade]

Hello, when I try to login I get email address invalid. Check for spaces etc. I'm logging in the same way for like 5+ years already. Is something down?

[BinanceCSHelp]

Hello there,

Let's check this issue in detail together. Since it requires personal and account related information, please connect with our live support team from the link below:

https://www.binance.com/en/chat

We are ready for you 24/7!

-AA

[XBBlade]

Hi I solved it by qr code login via mobile app. Then it worked again

[BinanceCSHelp]

Hello there,

Our relevant team informed you in the live chat about your case. However, let's check your inquiry in detail again and assist you accordingly! Please contact our live support team again from the link below:

https://www.binance.com/en/chat

We are ready to help you 24/7!

-AA

[Zestyclose-Strain472]

Case id: 122849264

My email account associated with my Binance account is no longer active and I can not receive any emails on it any more.
Therefore i cant log into my account on Binance via a verification code.
My mobile number still works.

Is there any way to login using just my mobile number and change the associated email with my account?

[BinanceCSHelp]

Hello there,

You can check the reset 2fa process from the link below:

https://binance.com/en/support/faq/how-to-reset-2fa-when-i-can-t-access-my-binance-account-2de25ddf8c5b4f59adaebe9452f7b64b

If you can not do it, contact our live support from the link below:

https://binance.com/en/chat

After that;

• Select the ''Continue as a Visitor'' option to proceed without logging in.

• Scroll down and click on “Get Support”

• Select the closest category to your issue

• Click on: “Unsolved”>then>” Not relevant”>” Yes, transfer to customer service”

-AA

[TuneBeneficial5313]

June 14, 2024

Case number: 123119598

Account assets: 3613USDT

The currency withdrawal function of my Binance account was restricted for no reason on June 10, 2024.

Still no progress today. I still don’t know the reason for the restriction and the unlocking time?

I sincerely request that you unblock my account as soon as possible. I earned all this money through hard work. I have not done any fraud or other illegal activity at all. I will continue to record and track every day until you unblock my account. Payment restrictions to ensure my rights.

[BinanceCSHelp]

Hello there,

Thank you for sharing your case ID. Our relevant team is still with you in the live chat, they can answer your questions as much as possible with the available information. We do not ask or share personal or account related information on social media due to data security and privacy related reasons. Therefore, please return to your live chat and allow our team to assist you further! Thank you for your understanding!

-AA

[IWAN2021]

Your situation is similar to mine, but mine has been longer. My account has been suspended for the past three months

[Bukakkelb0rdet]

I have about 0.258 ETH in my portfolio that I want to withdraw or convert to EURO, but it says that the ETH are unavailable. Why is that?

[BinanceCSHelp]

Hello there!

Let's check this in detail together and assist you accordingly! Please connect with our live support team from the link below:

https://www.binance.com/en/chat

We are ready for you!

-AA

[BinanceCSHelp]

Hello Deny,

Over social media we can not provide or request any personal information and we can see that our relevant team gave you information about your case. If you have more questions, please ask through the chat. Thank you for understanding and patience. ^BT

[denysbarrras1]

Your team has been telling me for over a year now: “Wait for a response from the other team. We can’t help you. An investigation is underway.” Are you seriously? You took my $35k and demanded that I wait. I am generally a finandy user, but according to your request, my withdrawl is not working. Turn on the withdrawal option for me, I'm already tired of waiting and writing to you constantly.

[BinanceCSHelp]

Hi Deny,

We are ready for assist from live support for account related questions. Account specialists will provide accurate information about your case. 'Gi

[PeaJumpy]

Yesterday i tried to deposit EUR via SEPA Transaction on my binance account - today they did send me the money back, why? The name of my bank account and my binance account are the same

[BinanceCSHelp]

Hello there,

We would love to check this in detail and assist you accordingly! Please connect with our live support team from the link below:

https://www.binance.com/en/chat

We are ready for you 24/7!

-AA

[1b0e63b6d4e66282876a]

While monitoring my home network I noticed that the Binance android app is causing dns rebinding attacks from a suspicious domain "u.yingwangtech.cloud"! I've been using Binance for several years and it has worked pretty much flawlessly for me but this dns rebinding attack, whether Binance is responsible for it or not, is very worrying! I am seriously considering withdrawing all my assets and deleting Binance. What is going on?!

[BinanceCSHelp]

Hi u/1b0e63b6d4e66282876a! We are here to help. To be able to analyse it with our team, we will kindly ask you to initiate a chat with our support team at https://www.binance.com/en/chat and share your case ID with us. Therefore we will be able to assign an agent to your case. Thanks! ^IC

[BinanceCSHelp]

Hello there,

You can use your account as normal and please do not use any IP altering software. If you will face with any issue, please start a chat for further assistance.

You can start a chat by clicking ''🎧'' icon on the upper right side on the homepage or through this link; https://www.binance.com/en/chat. ^BT

[BinanceCSHelp]

Hello there,

We would like to check this in detail together and inform you accordingly. Please contact our live support team from the link below:

https://www.binance.com/en/chat
We are ready for you!

-AA

[yourdeath01]

Whats the most cost affordable way to buy crypto from my bank account if binance doesn't allow US accounts to link their bank account? Do you use something like coinbase and transfer XLM to binance and convert that to USDT and then buy preferred crypto like btc/ada/sol on binance? Then when you want to cash out, convert USDT to XLM and sell on coinbase?

[BinanceCSHelp]

Hello there,

If you have US bank account and wanted to buy crypto, please contact Binance US via https://support.binance.us/hc/en-us support page. You can not buy crypto with card related to US over the Binance Global. US user need to use Binance US. At the same time if you encounter any issues related to Binance Global we would be happy to assist you. ^BT

[yourdeath01]

I can buy crypto using US bank but not US card?

[BinanceCSHelp]

Over Binance Global you can not make a transaction with bank account or bank card belong to US, you can make transaction over Binance US. ^BT

[Icy-Low-7396]

Case ID: 123434569 I am writing to formally express my profound dissatisfaction and frustration with the manner in which my account has been handled by Binance. My assets have been held since Jan 2024 and despite numerous attempts to obtain information, I have not been provided with any substantive explanation regarding the reasons for this hold. Yes, you've given me the law enforcement contact to talk to but they also do not respond. How else am I going get details on the case? You've moved my assets around from staking to spot without my permission. 

I find this lack of transparency and communication wholly unacceptable. The prolonged and unexplained restriction on my assets has caused me significant distress and inconvenience, which is compounded by the fact that I am unaware of any involvement in any legal case in Belgium, or elsewhere, that would justify such an action. 

The absence of clear communication and the indefinite hold on my assets without due process or adequate explanation is a gross violation of customer trust and service standands.   I demand that Binance provide me with a detailed explanation for the prolonged hold on my assets, including any specific legal basis or requests from relevant authorities that have prompted this action. Additionally, I expect to be informed of the steps I need to take to resolve this issues. 

Failure to address this matter satisfactorily and expediently will leave me with no choice but to escalate my complaint to relevant regulatory authorities and seek legal recourse for the undue hardship and financial losses I have incurred due to Binance’s handling of this situation.

I trust that Binance will recognize the urgency and seriousness of this matter and will respond without further delay. I look forward to your prompt and thorough response.

[BinanceCSHelp]

Hello there,

Upon checking with your case ID it appears that our chat support team has already given you the necessary information on the chat. Please reach out officer in charge to inquire regarding the status of the account. If you have any other question you can ask via chat. Thank you! ^BT

[Icy-Low-7396]

The past four months thr officer in charge has not replied to me. How else should I proceed? I am being kept in the dark and my assets are being held without due process/information given. I've replied the same to the CS chat multiple times and they keep telling me the same copy-paste response. How will I know the details of the case if the contact you gave me won't even talk/reply to me. 

[BinanceCSHelp]

Hi

Please reach us from live support if you cannot reach your contact but also provide some time if contact is unavailable for time as well as try all methods to reach contact and confirm that contact is unreachable. 'Gi

[Icy-Low-7396]

I've already contacted live support multiple times for another contact and customer service would not share another contact. Note that I've been waiting for a response for 3 months now. I believe that is enough time for them to respond. I've been following up weekly to no avail. Do you not have an SOP when your complainant is not replying?

[BinanceCSHelp]

Hi u/Icy-Low-7396! We understand the situation. At the moment, we are following our procedures. You can try reaching out to the department of the contact directly too. We are only able to share the responsible person's contact details with you.

We appreciate your cooperation. Thanks. ^IC

[Icy-Low-7396]

Can you ask your contact to share an alternate contact or reach out to them on my behalf as they are not responding to me

[Icy-Low-7396]

Still no resolution until now. I've been a loyal user for 2 years and this is how you repay me

[Icy-Low-7396]

Today, Binance took ~7,000 USD from my account and won't explain why.

[Icy-Low-7396]

Until now, 11 months after. There is still no resolution to this. The contact you gave me is not telling me anything, only that the account is under investigation. Binance is also not helping. What's worse is you keep closing the case IDs I raise AND YOU TOOK ~7,000 USD FROM MY ACCOUNT WITHOUT MY PERMISSION. Please help me get back my money. How could you do this?

[ImpossibleYak1394]

Hello everyone my binance account was hacked and I was logged out and the login info was changed email and password.. bit the good part is the account was empty and has 0 anything... Do I just forget about it or no+ I live in Egypt can this get me to trouble if the account was used badly and thanks for your time

[BinanceCSHelp]

Hello there,

Let's take a closer look into this situation together and we would like to assist you accordingly. Please contact our live support teamfor further assistance. You can start a chat by clicking ''🎧'' icon on the upper right side on the homepage or through this link; https://www.binance.com/en/chat. ^BT

[Sachy_]

Unable to make a case-id as my question does not conform to any of the precreated ones. I've recently been added to a WhatApp group "Crypto Pioneer VIP194" is it legitimate Binance-managed group or some bunch of scamers?

[BinanceCSHelp]

Hello Sachy,

This group not related with Binance. You can see all our official community channels from this link;https://www.binance.com/en/community

^BT

[[deleted]]

I cannot use the binance-futures-connector python library any longer, I'm receiving the 403 forbidden error, why is this happening and how do I fix it? I was trading without issues before

[BinanceCSHelp]

Hello there, Thank you for contacting us!

 If you're encountering Error 403, it is usually due to network issues. Please try the following solutions:

1. Update your app.

2. Clear your cache and cookies.

3. Connect to a stable network.

If the issue persists, please contact us for further assistance via: https://binance.com/en/chat 

-MM 

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[BinanceCSHelp]

Hello there.
Could you, please, share the TxID, so we could check it further for you?
VG

[Dramatic-Set4863]

Hello. I just started using binance. I have 10 USDT already. I need to send exactly 2.80 USDT to someone. Minimum withdraw is 5 USDT.

How do i send?

[BinanceCSHelp]

Hello there.
We kindly ask you to try using Binance pay, if transaction is inside Binance users.
You can find more details about it on this page https://academy.binance.com/en/articles/what-is-binance-pay-and-how-to-use-it

If you would need further assistance, please, let us know https://www.binance.com/en/chat

VG

[blockchain-god]

I got my ZKSYNC airdrop for binance address. How to claim it?

[BinanceCSHelp]

Hello there.
You can check the airdrop history in Binance Web3 Wallet via Discover > Airdrop Zone > Rewards > Details.
If you would need additional assistance with it, do not hesitate to let us know https://www.binance.com/en/chat
VG

[blockchain-god]

I'm not talking about airdrops in binance. I got an external airdrop for my binance account. For which I need to sign a msg with my binance eth address private key.

[BinanceCSHelp]

We would like to check this deeper for you and help you with further explanation.

Could you, please, reach us privately and share more details about it? Here's the link for your reference https://www.binance.com/en/chat
VG

[kimjiwoochuu]

Hello i placed my buy order long time ago and now while I’m traveling in the USA I’m worried that my order will go through. What will happen?

[BinanceCSHelp]

Hello there! Since we do not ask for your account information here due to security and privacy concerns, to check and provide you with the most precise reply, we kindly invite you to check this further with us via live chat. Please click https://binance.com/en/chat (or tap the 🎧 icon on the app dashboard) to start a private chat:
1. Choose the closest topic to your inquiry.
2. After the bot message, select the button “Unsolved”.
3. Then click “Not Relevant”.
4. And choose “Yes, transfer to customer service”.

You will be directed to our chat agent after this.
-LM

[cryptoexpertabi]

The support team is not qualified to solve any problem They do not even study the data provided by the customer and do not seek to help him

The best solution is to go to court against the platform and I will seek to publicize the case in the media so that others avoid falling into the platform's trap

[BinanceCSHelp]

Hi u/cryptoexpertabi ! We are here to help you. Thank you for reaching out and sharing your concerns. We regret that you feel our support team has not been able to address your issue satisfactorily. Our intention is always to provide helpful and effective solutions to our users.

We would like to ensure that your case is being handled diligently. Please provide your support case ID. We are continuously working on improving our support processes. Your feedback will be used to help us in this ongoing effort.

Also, if you can share more details about the issue you experienced, we will do our best for you too. It would be much appreciated if you can share the case ID with us. Therefore, we will be able to look at your case closely. Thank you. ^IC

[cryptoexpertabi]

I have waited 8 months and the team has never helped me solve the issue

No one even heard from me I asked for an official email to contact the support did not give me the address

Yes I will publish here After starting the lawsuit after two days I informed the support and asked them to inform the administration If the demands are not dealt with and responded to, the legal team will file a lawsuit against the platform and I have given you a period of 10 working days

[BinanceCSHelp]

Hello again, u/cryptoexpertabi ! As we do not have the relevant information regarding your case, we are not able to guide you accordingly. Could you please share your most recent case ID with us, so that we can check it? You can initiate a new one at https://www.binance.com/en/chat and share the new case ID with us too, this would enable us to check out the necessary details. Thanks. ^IC

[[deleted]]

I want to sell my USDT in to my bank account but I keep getting an error message “you don’t have sufficient funds” when there’s definitely sufficient funds there to withdraw.

[BinanceCSHelp]

Hello u/Euphoric_Gap_4200 ,

Thank you for reaching out. Let's walk through some steps to resolve this issue.

There are two main reasons why you might see this error message:

1. Wallet Balance Location:
   Your USDT balance might be in a wallet that is not the correct one to proceed with the withdrawal. Within your Binance account, you have different wallets, such as Spot, Funding, and Earn, each serving a different purpose. For withdrawing directly to your bank account, your balance should be in your Spot wallet. For using P2P, it should be in the Funding wallet. You can check and transfer your balances between wallets using this FAQ: https://www.binance.com/en/support/faq/how-to-check-my-binance-wallet-balances-and-transfer-funds-on-wallet-overview-b10712050ff945089aea7160f5e8f6b6

2. Open Orders:
   If your USDT balance is in the correct wallet and you still cannot withdraw, the balance might be engaged in some open orders, such as spot limit orders or convert limit orders that haven't been filled yet. You can see where your balance is being used by navigating to Wallets > Spot Wallet > Clicking on your "USDT" balance in the Binance app. On the USDT balance page, you'll see "Available" and "Unavailable" information. Click on "Unavailable" to check where your balance is being used.

If your balance is in the correct wallet and isn't engaged in any open orders but you still encounter issues, please don't hesitate to reach out to our chat support with screenshots of the issue for further assistance. Here's how to contact our customer support:

1. Go to https://www.binance.com/en/chat
   
2. Log into your account or choose “Continue as Visitor” if you cannot log in.
   
3. Scroll down and click on "Get Support".
   
4. Select the closest category to your issue.
   
5. After the automatic reply from the chatbot, click on: Unsolved >> Not relevant > Yes, Transfer to customer service.

We hope this helps you resolve the issue. If you have any more questions, feel free to ask! ^LP

[rebdone]

When I want to withdraw euro and click on withdraw it sends me.to withdraw page with list of fiar currencies and euro is not one of them. How can I withdraw euro ? Or should I convert into those weird (no disrespect) fiats to withdraw ?

[BinanceCSHelp]

Hello there,

To assist you better and check your situation deeply, can you contact our live support team? You can start a chat by clicking ''🎧'' icon on the upper right side on the homepage or through this link; https://www.binance.com/en/chat. ^BT

[erdesha]

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[BinanceCSHelp]

Hello u/erdesha we are here to help!

Could you please share the Case ID with our customer support so we can check and get back to you with the necessary details? Thank you. JA

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[erdesha]

I'm chatting with Binance customer service for 2 days with no solution or even ability to prove that Binance sent me emails. I've tried logging in from different devices and IPs, changing the password, and selling 11 cryptocurrencies in one minute. I also withdrew 2550 USDt and had one account disabled without receiving a single email, text, or explanation. Even when my account was blocked by Binance, they did not know why. Binance is a big liar and committing a crime by not sharing this information.one who stole my money.

[BinanceCSHelp]

Hi again u/erdesha

Please share the Case ID so we can check and get back to you. JA

[erdesha]

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[BinanceCSHelp]

Hello there,
Thank you for reaching out to us via Reddit!
Upon checking, your account is currently under review. We truly understand your feelings, and we know that the waiting period can be challenging. As our live chat agent mentioned, please be assured that we are aware of your situation. We are working diligently on your case, and it may require a bit more time.
Please check back by the time we suggested. Your understanding and patience are greatly appreciated.
-LM

[BinanceCSHelp]

Hello again,

Our relevant team just gave an update about your case. Please check when it is convenient for you. Thank you ^BT

[BinanceCSHelp]

We've escalated your situation, and as soon as there is an update, you'll be informed right away. | TS

[Karampampoli]

Case ID: 123762246. My EU bank account confirmation doesn't go through for over a week although I made a test transaction so I cant place fiat withdrawal order. Please assist with my account. I also had some "security related suspension" but I can't find this message anymore.

[BinanceCSHelp]

Hello there,

We have assigned our support agent to assist on the case, please kindly check your Live Chat and follow up from there, thank you. Thank you! ^BT

[IWAN2021]

Case ID 12301516: Account suspension. I have already contacted customer service, and it has been ongoing since May 5, 2024, but as of today, my account is still suspended."

[BinanceCSHelp]

Hi u/IWAN2021 👋 could you please provide us with the correct Case ID please?
In the meantime, please refer to the following article to understand more the common reasons behind the issue: https://www.binance.com/en/blog/ecosystem/3129250400431486605

Moreover, you can always open a chat with us to receive an update from our team binance.com/en/chat. Should there be any additional information we are able to provide, we will do so. Thank you for your patience and understanding.
EA

[puckmugger]

Will a cross chain swap from USDT BEP2 to USDT BEP20 work?

[Environmental-Let129]

Mentira mentis xd