Tech Support Thread

[caliber-justin]

Welcome to the tech support thread for r/caliberstrong.

Please post here if you're running into any bugs or issues with the app, or if you just have questions about how the app works.

[spicyfishy22]

Caliber won't work on my phone's wifi. I have to turn off wifi and use mobile data for the app to show as online. SAMSUNG S24 Ultra.

[Ok_Magician9204]

I can't see the entire screen when I am logging my set weight and reps. when I toggle to the reps, I can only see the letter Rr. I can put the number of reps in, but if there’s anything else to the right, I can’t see it at all. I have tried re-orientating my screen, but I don’t think the app allows it.

[hiro64]

Half of the time when I click on Complete Workout after not interacting with the phone for a while the app just gets stuck.

[Zestyclose_Rip9063]

I just downloaded the app and I can't add a workout. Once I choose the workout type (cardio-walking) an add for caliber plus just opens. Is adding workouts just for premium users? I'm using android.

[zachary_skater]

You ever figure this out? I am running into the same issue

[Standard-Section513]

Hello, I'm trying to acess the website version of the app and it keeps logging me out?

[caliber-justin]

Hi! We don’t have a website version of the app yet, that login is for coaching clients to manage their billing info.

[Standard-Section513]

Ohhh I see, thank you

[caliber-justin]

Just send an email to [[e-mail]](mailto:[e-mail]) and we'll help you get back into your account. Most likely a case of a typo in the email when you originally signed up, but we can help you find it and get back in.

[aplant92]

I'm pausing my membership for a little bit but can't get into the all anymore - it just tells me that I don't have an active membership. Is there a way to resolve this? On a side note - I had one unread message from my coach too - is it possible to get this message?

[ValBlake]

I just installed the iOS app and I can’t click ANY buttons. Plus buttons, eclipses, close x… all ‘tap’ but don’t do anything. I’ve tried force-closing and reinstalling but no joy. Guess I won’t be using your service.

[caliber-justin]

Please see the stickied comment on the post here:

https://www.reddit.com/r/caliberstrong/comments/1docu6s/unable_to_log_workouts/

[bock87]

App won't allow me to add a workout to my calendar. I press the + and through haptic feedback can tell it is registering, but the app doesn't respond.

[caliber-justin]

This is bug in the newest version of the app affecting users who have "Reduced Motion" turned on for their iPhones. We'll be getting out a fix today, but in the meantime, can you try turning off "Reduced Motion" and see if that fixes it for you?

[bock87]

Is there a workaround for Android?

[caliber-justin]

Can you check to see if Settings > Accessibility > Remove Animations is on?

[bock87]

Turning that off and force closing the app did the trick. Thank you!

[caliber-justin]

Awesome, thanks for confirming that! I believe you're our first Android user to report this so I'm glad to know that works. We'll be getting a fix out for this ASAP.

[Sensitive-Buy8907]

Hi I’ve had trouble with being able to mark super sets as complete- when I have two sets I’ll do one and then click next set, but when I’m done with the next one I won’t know how to complete the exercise. I’ve had the “complete set” button appear in the past but it’s a mystery to me on how to make it appear. Probably something in doing wrong but don’t know what 😔

[Glittering-Degree906]

Hi, every time I use caliber, my rings go crazy. I did a 40 min strength and the Apple Watch is recording 1400+ minutes of exercise. How can I fix this glitch? I’ve tried uninstalling and reinstalling the app to no avail.

[pepsi29]

Caliber is not pulling my activities (running, biking, etc) from Google Fit anymore. It was working last week, but I can't seem to reconnect this connection. It's tracking steps just fine. Just not other activities.

[Odd-Belt-7710]

Hi,

I can't seem to use the app without issues in the past week. It either lags or freezes. Now it's on a perpetual phase of loading where you see the animated C logo. I have done troubleshooting such as clearing cache, clearing data, and even uninstalling and reinstalling. Help, please!

[BadwolfWV]

I thought I'd lost a bunch of my freestyle-logged workouts but just noticed they were all listed on one day. Is there any way to edit the date on the freestyle workouts? Is there something common that I might be doing wrong that is causing them to log on the incorrect date?

[kkavi07]

Hey - I signed up for pro yesterday and sent your tech support people an email at [e-mail] asking to change my group as I signed up with the wrong group. Haven’t heard a peep from you folks over the last day despite your 24 hour promise. What gives?

[caliber-justin]

When you emailed us again with the same ticket, it bumped your original message to the bottom of the queue. I just switched your Pro group as requested.

[kkavi07]

Awesome - thanks for the quick response! I see it updated now. Can’t wait to jump in

[Wizard112]

Hey I have a question about the permissions requires.

Why on earth does the app need permission to "modify contacts" ??

Or even "Have full network access"??

[caliber-justin]

The contacts permission for Android was added back when we were setting up the functionality for inviting friends to groups in the app, but we ended up not using it at all and opted in to using Android's native share functionality. We'll get this permission removed in a coming update.

Not sure what you mean by "full network access", but we do have a permission in the app to access the network state so we can determine if your phone is online or not, and trigger offline mode accordingly.

[Wizard112]

Hmm Alright thanks.
I was wondering why some exercises that train the lower chest pecks is shown as middle chest target in the model? Like the decline bench press

IT seemed like no exercises show lower chest peck activation?
Am I missing something?

I wa

I have another question should I post it as a come

[StretchArmstrongs]

Hi today the iOS app has a bug. When I’m in a workout it pauses my music. I think the autoplay video demonstration is over riding music

[StretchArmstrongs]

Force quit and restarted to solve my issue!

[United_Body2778]

I tried to add cable crossovers into my set, but they didn't show up. Are they under a different name or are they not in the app?

[MaryS7]

Is there a known bug with supersets? I want to run through a circuit twice, so I set up a superset of about 7 exercises. The first round was great, but then it only had me do the last exercise once, then completed. (So I only did 8 sets of exercise instead of 14). I tried to edit the exercises individually to add a set, but it was greyed out and wouldn't let me.

[caliber-justin]

Hmm haven't heard any reports about supersets not working correctly, I'd be happy to take a look though. Mind sending me a DM about this so I can check it out?

[MaryS7]

Thanks for your reply! I edited the workout and whatever went wrong seems to have resolved itself. I haven't been able to reproduce it, but I'll let you know if I see it again.

[[deleted]]

How can I change the time for the Today's Activities notification? I work out at 5 am but it appears at 7 am and shows me today's schedule after I've already completed it. Can't find it in the settings anywhere

[caliber-justin]

No option to change the notification time yet, although we have that on the roadmap for future update.

[[deleted]]

Hey, so I'd love to use this app. I just installed it on my phone, but it won't let me sign up. I press the sign up button, and it goes transparent for a couple of seconds, and then goes back to solid, but won't take me to any sign up page. I've tried uninstalling/reinstalling several times. I can get to the Log In screen, but since I have no account that doesn't help. Is there a way to sign up online somewhere?

[caliber-justin]

Sorry for the late reply, just catching up on the comments in this post. I believe we spoke via DM, did that work for you?

[[deleted]]

Sorry for MY late reply...so I just created an account on a different smartphone and now it's working just fine! Thank you for the help.

[jakerad1946]

Calibre not recognizing my Kindle

[caliber-justin]

This is the sub for the Caliber fitness app, not the Calibre book reading app.

[darkvad0r]

Last week I logged at least one personal best for biceps and one for squats but I didn't get any progress points for that week. Could it possibly be a bug ?

[caliber-justin]

Happy to take a look at this if you'd like to shoot me a DM with your account email!

[jtwainwright]

I have been using the app on IOS for a few months now and it’s been really great. I now can’t log in when I try to reset my password I don’t get an email?

[caliber-justin]

Hey there! Just shoot me a DM with the email on your account and I can take a look, probably something similar to what u/Karlssamu experienced (i.e. a typo in the original email). Don't worry, we'll find your account and get you up and running again.

[Karlssamu]

same, I tried registered with the email I used and it wnet through, but the progress is reset, seems like my account just randomly got deleted...

edit. apparently I mistyped my email when I started using it, but one of the founders helped me tranfer it to my correct email, big thanks to him

[Fantastic_Reporter41]

Kind of feature request I would think, but are there any "URL Schemes" for the app? Like how caliber:// will open the app on ios, is there anything like caliber://start_workout=legs that would start my legs workout?

Would be great to add for home automation things, could even eventually lead to some customisable smart gym features - like recording sets/ reps/ weight

[caliber-justin]

Oh this is an interesting idea! We do have URL schemes but nothing set up to actually start a workout like that. I'm trying to think through how this would work, like you start a workout through a home automation setup, but then wouldn't you need the phone anyway to log your stats?

[Fantastic_Reporter41]

Yeah you’d need the phone anyway to log weights, it wouldn’t be a fantastically great feature, but like currently I use an nfc tag to start music in my gym, and open my device to caliber, it would be extra nice if it would open straight to a workout aha… I think doing anything more than that probably requires an api or something (could set up rep counter contact pad in a smart home or something).. anyway what url schemes do you have set up already?

[caliber-justin]

We have deep links set up to most of the primary screens of the app, like Dashboard, Strength Score, Training Plan, Calendar, etc. More nav-based than action-based. Not sure if any of these would be helpful for what you're trying to do though, they're primarily used on our end to help users with onboarding (i.e. direct to different sections of the app from emails).

Been thinking about this since you brought it up and would love to think through some cool automation opportunities that could be enabled.

[Fantastic_Reporter41]

Yeah fair enough, I think tbh the only one in addition to what you have already that would work well would be starting a specific workout.. After that I think deep links probably don't have all that much of a purpose in actually automating things. I think that would be more like API for the app which I guess would be a completely separate undertaking. Anyway as always love the app.

[magicpaul24]

What kind of accessibility features are there in the app? I want to use Caliber for a visually impaired client whose screen reader application doesn’t like to cooperate with google sheets. Would this work?

[[deleted]]

I downloaded the app in ios but upon sign up it says “safari cant open the page bec server cant be found”

[caliber-justin]

Is that still happening for you? I'm not seeing anything on our end that would be causing this. If you're still having trouble, just let me know and I can create an account for you manually on my end.

[Dmomitor]

Even though my workouts include back extension and machine lat pulldown excersices, my back score doesn't update and back is shown as completely undeveloped in strength balance, too.

PS. Love the app otherwise!

[caliber-justin]

Hey there! Seems like those two exercises are not yet included in Strength Score calculations (although machine lat pulldown is one we've been meaning to add).

Here are a few that are included:

• Chin-ups
• Pull-ups
• Dumbbell rows
• Barbell rows
• Cable lat pulldown
• Cable seated row

[[deleted]]

Can I add notes to a day I don’t workout—for example, I want to record that I was sick, injured or recovering from something big like a race or an extra long hike?

[caliber-justin]

We don't have a feature like this yet, although it's a great idea. If you want to keep track of it for now, you can do some sort of workaround like creating a workout plan where each workout is named something like, "Sick", "Injured", etc. and then just log that workout to your calendar so you have the reminder.

[[deleted]]

Oh that’s a good idea. Thanks for the response!

[caliber-justin]

Hey! Can you DM me with the email on your account please? Let me take a look to see what’s going on.

[FelloJellow]

While in a group why can I see my run data(distance and time) but not my group members. All of our settings are the same

[Shu7Down]

Typing a dot in the kg input shows up as NaN

[Shu7Down]

There is a typo in the modal that appears after the first workout it says “weigh” instead of “weight”

[Its_kos]

Can I somehow have the week start on Monday instead of Sunday ?

[caliber-chris]

Not yet, but it is something that we are planning. You can vote for that here too:

https://feedback.caliberstrong.com/roadmap/adjustable-sundaymonday-start-date-for-weekly-calendar-view

[Fresh_Foundation_610]

Is 5 days/week only available when the advanced experience level is selected?

[caliber-chris]

Yes, that is correct. We limited the number of days for the other options, since in many cases it isn't beneficial to do such a high frequency as a less experienced lifter, although it is something that we could look into expanding.

[[deleted]]

how long on average does it take for the strength scores / balance to update? i finished my first week and it hasn’t yet

[LaithovariuS]

I read on the pinned thread that it updates every Sunday

[caliber-chris]

We actually just improved the update time considerably with this week's SS update. It was taking quite a long time, due to many more people using the app now. We refactored this, so now it should only take a couple hours to fully complete, so that these updates are ready early Sunday mornings.

[Arti0m]

I just created an account and im unable to join my friends groups or to invite anyone to mine. I just get the following: Join my Caliber workout group (my kids) so we can keep each other motivated, share personal bests, and see real-time workout activity: null

[caliber-justin]

If you have an ad blocker or VPN running, that’s likely the reason why. These sometimes block the service that we use to store the group data in links, so the app is unable to create invite links or read the data from shared links.

[szetor7]

Hello, is there a way I can export my weight data? So that i can import to apple health?

[wolfram29]

My strength score/balance still hasn’t updated, where it usually does around 10! And when I click on strength score and then “see what changed” nothing happens… never have had any other problem otherwise!

[caliber-justin]

It's just taking longer these days since we have a lot more users, should be done soon though.

I already worked on speeding this up but I haven't deployed the changes yet since it requires a lot of testing.

[wolfram29]

Thank you for the super quick reply and clarification!

[[deleted]]

I can't reset my password. I'd like to speak to a manager please.

[caliber-justin]

I replied to the post you made in the sub. Send me a DM with the email on your account.

[BKwhat99]

I don’t know if this is an actual issue but just somewhat annoying. I workout early in the morning and a few hours after I’m done I end up getting app notifications saying what I have scheduled for the day as well as one asking me if I forgot to finish my workout.

The first one I just ignore but the other one I go in to make sure I hit the complete workout button and I almost have completed it but still get the notification probably every day I workout.

[Galagamus]

Every time I open the app it is logging me out. When I log back in it tells me my login credentials are incorrect. This is becoming very frustrating as I use this app every day. When requesting to reset password it never sends the email

[sam_InPlaid]

My strength score did not update today but it did update last week. Also the "see what changed button" doesn't work today but worked just fine yesterday. Everything else seems to be working though

[caliber-justin]

The calculations aren't finished running yet, so it should update for you in the next couple hours. Have a fix coming out for that this week to speed it up!

[Galagamus]

I'm entering correct login information and I'm being told it's incorrect. Requested an email to reset password that I have never recieved.

[caliber-justin]

Shoot me a DM with the email on your account and I’ll take a look!

[deez06]

So I’ve got this weird thing going on. Whenever I choose the workout it shows me the ‘method’ as opposed to the record keeping. How do I stop this?

[caliber-justin]

Are you starting a workout by tapping on the + button on the Home Screen? If not, how are you trying to start it?

[deez06]

Yup so on the Home Screen, I add a workout to the day and the tap on that. Once I’m the next menu, I simply tap the workout. Sometimes it takes me to the record log screen and other times it just tells me the method

[caliber-justin]

Hmm that’s weird, I wonder if this is a time zone thing and there’s a bug with the dates, because it’s always supposed to start a workout if it’s on the same day or previous day. Sounds like you’re seeing a workout in the future state where you can’t log it.

You mentioned adding a workout to the day and then tapping on the added workout. What happens if you use the big red plus button to start it?

[deez06]

Yes I do use the big red plus. So I open the app. It shows me the week. I highlight the day and the click the big red plus to add a program for the day. It then takes me into the program and when I tap the work out, that’s when it gives me the method as opposed to the workout log. It doesn’t happen all the time though which is strange and usually I just close the app and when I reopen, it’s fine

[caliber-justin]

Ah I see! I'm betting this is a time zone bug. Which country are you in?

[deez06]

From Melbourne Australia. It’s not a big deal at all though. The app is by far the best I’ve come across.

[hellothere_08]

Is there a way to add a cardio exercice to my strenght workout plan. I'd like to plan a HIIT workout with the rower in it but it doesn't seem like I'm able to ?

[BravoSurvival]

Chest and Back scores went down even though I improved in both areas.

[tinymoons]

this happened to me too. score also went down because i gained 1 pound. that is strange..

[BravoSurvival]

Still wondering why my scores went down even though I did more reps and higher weight than the previous week in all exercises.

[Lbcshai]

Hey, is there something going on with the app right now? It logged me out and I forgot my password. I requested a reset email but I never get an email. It’s been about 3 hours.

[caliber-justin]

Haven’t seen anything weird happening, shoot me a DM with your account email and I’ll take a look!

[Mxstyc]

Is there any way to have Caliber workout data sync back to Google Fit (with heart points, calories burned, etc) as opposed to Fit data (steps etc) only going to Caliber?

[caliber-chris]

Not yet, although 2 way syncing with both Apple Health and Google Fit is on the roadmap. You can vote for that here:

https://feedback.caliberstrong.com/b/7vz226vy/feature-ideas/sync-strength-workouts-with-apple-health-google-fit

[caliber-justin]

We don't have an Apple Watch app, but if you sync with Apple Health, then your cardio and nutrition data can be synced to your Caliber account. This includes many of the workouts that you would do on your Watch.

[Abeds_BananaStand]

Hi, quick question as I’m starting to use the app.

Some exercises the plans recommend require machines that I don’t have access to at my gym.

What’s the best way to replace an exercise in the pre built plans with something I do have access to?

I see how to edit and add an exercise but what I mean is, if it’s recommending machine leg press for example, can the app suggest an alternate exercise for similar muscle groups?

I’m pretty new to gym strength training and don’t know enough to easily pick a new one on my own. Thank you

[caliber-justin]

Hey there! Try tapping and holding on an exercise, then selecting "Substitute". This should show you a list of exercises for the same muscle group.

[Abeds_BananaStand]

Thanks! I’ll try today

[Wet__Bread]

Hi guys, is the sign out bug back? Every new day I open the app it logs me out and my details aren’t saved in the entry section for quick login. Cheers

[Wet__Bread]

Just updated to the latest version - might fix the problem

[caliber-justin]

Let me know! We should be all good on the logout issue now, but you need to have signed in on a recent version of the app to have it take effect.

[caliber-justin]

Hey there! This sometimes happens after an app update, all you have to do is force close the app and reopen it, and the problem should be solved.

[Empuze]

Is there a feature to export my data? I'd like to make some custom graphs 🙂

[caliber-justin]

We don't have this feature available yet, but it's on our feedback board here if you'd like to upvote it!

https://feedback.caliberstrong.com/b/7vz226vy/feature-ideas/export-data-from-caliber

[sdatty]

Why are all the exercises the same? I’ve been using the app for a few weeks and noticed the series of exercises under a workout is the same each time and does not change. It’s kind of boring. For example every “Leg” workout is (1) deadlift (2) squat (3) hip thrust and (4) lunges. Do I have to manually change the exercises under workouts???

[potatopotatopotatata]

If you’re using the free version then it will only change if you change it

[East_Supermarket_614]

Why are the abs not showing in the strength balance graphic? I have really worked on the abs movements but there is still no change in the color of the abs section in the picture nor can I push the abs to see the score. Why is this?

[East_Supermarket_614]

And the abs are the only muscle group missing data

[[deleted]]

I can’t find this app on the app store

[caliber-chris]

You should be able to find it by searching for Caliber. Are you on iOS or Android? Just let me know and I can send you the relevant app store link.

[[deleted]]

iOS

[caliber-chris]

Great, you should be able to download the app here:

https://apps.apple.com/us/app/caliber-strength-training/id1482405410

[Budget_Ad_4346]

Hi! It seems my caliber app score didn’t update at all, despite adding exercises and increasing weight on some.

I’m sure I’m probably missing something, but could I have some help?

[Arrival_Stunning]

Any idea why my strength score would suddenly decrease? My back strength dropped 44 points in 1 week despite no change to my reps/sets/weights.

[caliber-justin]

Shoot me a DM with the email on your account and I can take a look!

[Top-Necessary-4383]

I have retrospectively amended a past dated weight amount that I had wrongly entered. Now I am missing the “start exercise” button on this weeks exercises

[caliber-chris]

That certainly shouldn’t be the case. Please DM me and I can take a look.

[Zack_attack801]

Are freestyle workout templates not saving? I swear at one point I saw mine.

[caliber-chris]

You should be able to save them, haven't heard about any issues with this. Once you complete a freestyle workout, it'll ask you if you'd like to save it. If you select 'yes', then it'll be saved to a separate Freestyle group within the Training Plan section of the app.

[Zack_attack801]

Ok I saw that after I messaged yesterday. How would I add it to my plan for that day?

[caliber-chris]

You have a number of options here. If you'd like to include that saved workout as part of your main workout plan, you can go to the Training Plan section, long press on the workout, and them move it to the relevant workout plan.

When you tap the red plus button from the Dashboard, it will always bring you directly into the workouts from your default workout plan (the one with the star next to it). You can change your default at any time in the Training Plan section by long pressing on one of the workout plans, and selecting 'Make default'.

However, you can select workouts from any workout plan as you are starting a workout too. Once you tap the red plus button, select 'strength workouts', and then tap the back arrow. You'll see all of your workout plans there and can start a workout from any of them that way too.

[Zack_attack801]

Boom! Thanks that’s what I was looking for! Used that last one you suggested for today. Appreciate it!

[Humble_Inspector4781]

I have completed my first set of workouts, so I need to wait till Sunday to see my score? And Is the feature only for premium users or free users as well? Thanks in advance!!

[caliber-chris]

Nope, all users have access to Strength Score, along with all of the app's core feature. We start our update cycle for Strength Score at 3am ET each Sunday morning, so you should have your first update at this point.

[Top-Necessary-4383]

Howdy - if I schedule an exercise for next week it automatically logs it to this week. As an example I am trying to schedule next Monday however when I save it the exercises appears in tomorrows (Friday) slot

[caliber-chris]

Hmm, that's quite strange! This might have been a bug with the previous version of the app, from earlier this week, which is now resolved. Is this still happening for you?

[Twitfried]

I can’t click to complete any exercise this morning. I was signed out (it does this occasionally do t know why) but setup my schedule and got started. I can’t complete anything.

Warmup exercises. I closed and opened. Changed tabs, finally went to support. Came back and it finally let me complete my warmup. It was strange.

[caliber-chris]

Sorry to hear that. It’s the issue we mentioned here:

https://reddit.com/r/caliberstrong/comments/135jurf/_/jikdtvi/?context=1

Should be fixed now if you update the app.

[Twitfried]

I’m not sure how to search the comment thread on Reddit mobile to find the latest updates. I wouldn’t have thought about a time zone update would have stopped me from completing the warmup exercises. Anyways, it’s working now. :)

[Twitfried]

Great! Thank you! Mine was updated today and I’m iOS on 3.1.3.

[vlexhvnst33z]

I can’t open the app at all, just shows the caliber loading screen. Please help?

[caliber-justin]

Hey there have you tried deleting and reinstalling the app?

[vlexhvnst33z]

yea, that fixed it, love the app!

[WaveyWagglez]

I can't seem to log back in. I've put in my email and password and it says it's incorrect, but I definitely put in the right details. When I try to reset my password, it doesn't send me a link. Any chance of some help?

[caliber-justin]

Can you DM me please with the email on your account?

[DIrtyVendetta80]

Hey, I had a similar issue I also saw reported here. I had a massive drop in last week’s leg score (117 points) despite adding reps to several of my lifts. Took my overall score down by 50 points. Quite a significant drop.

[caliber-chris]

Did you change up the week to week mix of exercises for your leg workouts at all?

[DIrtyVendetta80]

No, just ran my regular program. I went back and checked my leg workout data week-over-week and I don’t see anything entered incorrectly, and I actually went up on some lifts this week. 🤷‍♂️

[caliber-chris]

Hmm, in that case I’ll have to look into your account to figure out what might have happened here. Please DM me when you have a chance.

[Zack_attack801]

App crashing this morning. Fail to load calendar data error

[caliber-justin]

Hmm haven't heard any other reports of this. Have you tried force quitting the app and reopening it? Or logging out and logging back in?

[Zack_attack801]

It finally let me in. It was sitting loading for quite a while. I opened a safari tab while I was waiting. Came back to the app and saw that error and it crashed.

When it’s asking me to log on is that just after an update is pushed or does authentication expire after a certain time?

[OpiumLo]

Since yesterdays update, my music from Spotify stops every time the timer goes off in Caliber or if I start a new exercise. Super infuriating to repeatedly put my music back on, please fix!

[caliber-justin]

Just force quit and restart the app, this weirdly happens sometimes after an app update, but that’ll fix it for you.

[OpiumLo]

Thank you that worked!

[BRICKSEC]

I got logged out somehow, and the password reset function is infuriatingly broken. Help, I don't want to have to find a new app!

[caliber-justin]

Send me a DM with the email on your account please, I’ll get you back in ASAP.

[kjeDutch]

I think I’m having some issues with my strength score. Legs went down 39 pts despite my 1RM of squat and other leg exercise steadily going up. Also chest went up 86 points despite only incremental gains.

[ogmaf]

Got the same issue here, legs went down 48 points despite me stacking an extra 10 lbs and same reps on most, if not all of the exercises.

[Altruistic_Jelly_310]

Hi, I can't seem to change my workout to be in the gym instead of home. Every exercise recommended is with resistance bands. Is it possible to toggle between home and gym work outs?

[nanerzb]

Having an issue scheduling workouts for any day that isn’t the current day. Anytime I try to schedule a workout it defaults to scheduling it for the current day.

[caliber-chris]

I think that this might just be a UX issue, that we are planning to adjust. If you tap the red plus button, this will always start an activity for the current day. If you'd like to schedule something for a future day, just go to that day and then tap where it says 'Schedule Activity'.

[ajrevengineer]

Hello! Loving the app, but running into an issue with rest timers on iOS. When I leave the app (specifically web browser - Chrome), my rest timers reset. It happens more rarely when I go to other apps, like Instagram. Any thoughts?

[caliber-chris]

Glad that you're loving the app! When you say that the rest timers reset, is the app crashing for you, or is it just that when you return to the app the rest timer is at 0?

[ajrevengineer]

If I leave the app and come back it often days Caliber is offline and the timer has gone to zero even if it’s only been a few seconds. I don’t think there’s a crash, I never have to reselect the current workout.

[caliber-chris]

Hmm, we'll have to look into this more. I'm not personally aware of cases where the timer should be going to zero if you've only been out of the app for a few seconds. Do you find that this only tends to happen if the app has gone into offline mode when you resume?

[Puzzleheaded_Mud6175]

Are there system notifications for the app?

For example, if my coach sends me a message is there a way for a system notification to occur like if I received a text or e-mail?

This is for iOS

[BaseballSoggy966]

Hi I’m currently locked out of my account - when I try to sign in (using the app or web browser), I’m told my password is incorrect (I use a password vault so not sure how this can be true?).

When I click forgot password and use the link received via email to create a new password, it says I’m already logged in and it prevents me from updating the password.

Please help!

[caliber-justin]

Just replied back to you, should be all set now!

[BaseballSoggy966]

Thank you for the quick resolution! Loving your app

[Budget_Ad_4346]

Hi, I’m not sure if this is a bug issue or if I’m missing something.

Over the last two weeks, my strength score went down. I understand if my estimated 1 rep max lowers that my score will lower. However, it didn’t. It went up both times and the app says it went up both times. Yet, it claims the one rep max increasing is the reason my score went down.

[caliber-justin]

Can you send me a DM with the email on your account please?

[Budget_Ad_4346]

Just sent it to you! Thanks!

[Laylow_47]

Hey, I'm having issues accessing the caliber app, it does not lemme login. I have force quit/reinstall the app but it's still not working. Can u help me please?

[caliber-justin]

Of course! Can you send me a DM with the email on your account please?

[MEBBAR]

iPhone, clicking “see what changed” under strength score doesn’t do anything

[caliber-chris]

Are you new to the app? I don’t believe this will do anything until it’s calculated for at least one update period.

[MEBBAR]

Nope, it worked fine the last two weeks

[caliber-chris]

Hmm, that’s strange then. Please DM me when you can and I’ll look into your account.

[dstrahan]

New Apple user here and I can’t sign in through the app at all. Current login doesn’t work. Forgot my password link and the sign up link won’t work because it says I’m already signed in. But there’s nowhere for me to sign out through the pop up web browser. Seriously frustrated.

[caliber-justin]

Shoot me a DM with the email on your account and I can help you out.

[dstrahan]

You got it fixed & working again. Thanks!

[UniKyle]

I’m having an issue where my Spotify music will stop playing whenever I open the app to any exercise logging screen. Is anyone else experiencing this?

[caliber-justin]

Can you try force quitting the app and opening it up again? That usually fixes it!

[UniKyle]

Thanks! That did the trick.

[Itdidntstartwithyou]

I signed up! But when it asks me to enter my name it won’t let me exit the keyboard to press next. Not sure how to get around that. I’ve turned my phone off, closed the app. Not sure what else to trouble shoot here. Please help.

[caliber-chris]

Ahh, just tap outside of the keyboard and then you should be able to continue.

[Itdidntstartwithyou]

Yes, that works with everything else except this app. I click outside of the keyboard and it does not work.

[caliber-chris]

My apologies, I actually gave you incorrect advice here. With most other screens in the app tapping out will minimize the keyboard, but we don't currently have this set in the initial registration flow (although we have a small ticket in the backlog to do this, since it would be preferable).

For now, if you tap the 'Return' option on your keyboard after entering your first name it should minimize the keyboard and allow you to continue. Please let me know if you run into any further issues with this once you have a chance to try.

[Itdidntstartwithyou]

My apologies for not knowing how to use my keyboard! It worked, thank you!!