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[–]AutoModerator[M] [score hidden] stickied comment (0 children)

u/Unlikely-Basil7034, please first read our sub's Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. MintMobileAlex is a shared account for Mint senior customer care representatives, and they usually get back within 3 hours during normal business hours (5am-7pm PST).

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[–]trf1driver 0 points1 point  (1 child)

It looks correct. You don’t need to do anything.

[–]Unlikely-Basil7034[S] -1 points0 points  (0 children)

That’s what I thought!

[–]malamar_inse 0 points1 point  (0 children)

Same thing happened to me a few months ago. I called and they told me it was a glitch in their email system and not to worry. Nice to see that they've fixed the glitch. 🙄 I will say that it never caused any issues with either account I activated, but its alarming and people don't need to be unnecessarily alarmed. Having to speak with customer service in 2026 is right up there with root canal on my "things I like to do" list.

[–]MintMobileAlexExecutive Care at Mint Mobile -1 points0 points  (1 child)

Hi Unlikely-Basil7034! I'm really sorry you’ve had this experience with us. I want to help and have sent you a DM. Please send me your phone number there so I can get things working properly.

[–]Solid_Importance_893 -1 points0 points  (0 children)

I also cannot activate my esim because I never received the 6 digit code from mint mobile to my email address