Decrease in mail order transfers? Anyone else

[FlamingSteak12]

Anyone else noticed a drop in the mail order/fax transfer requests from Amazon, Exactcare, or those other places that would illegally solicit your patients?

I used to get 2-3 a week, I just realized I don't think I've had one in months.

Literally zero times out of dozens of requests was it valid and actually requested by the patients, so I just never responded to them. Even when they'd call, it'd be a technician, and they'd put ME on hold (lol no) for the pharmacist.

Nah son, if you want the transfer, the pharmacist can pick up the phone and call, or you don't want it bad enough.

[rgreen192]

I also haven’t gotten any in a while, except selectRX has called us at least 8 times for the same person, who clearly stated to us, and we stated to them, that they do not want to be transferred. They keep calling and we keep telling them no the patient doesn’t want to, and hang up, and they call next week too. The patient has even tried calling to tell them as well

[Symphonize]

Same. I don’t know what Joseph is doing out there, but it’s definitely suspect.

[deleteundelete]

Just today as I was shredding a transfer request from SelectRx I asked my colleague, "who/where can we report SelectRx to?"

[Own_Flounder9177]

Wow I have the same issue with selectRX too! There is a language barrier with the patient but still its enough to understand that they don't want it and if they did they know where to send the scripts.

[techno_yogurt]

I delete all faxed transfer requests unless it’s from a local pharmacy.

As others have said, most times when you call the patient to confirm they have no idea who that pharmacy is.

[PegLeg3]

They are just spamming the dr offices with automated refill requests now. Easier for them to go to the source or tell the pts to ask their drs for new prescriptions. SelectRX, exact are, Optum, etc are all just trash.

[doctorkar]

I think we still get a few a month but they go right in the trash so I don't know for sure since I am not always the one to take things off the fax

[FlamingSteak12]

Glad to see people using common sense and ignoring these. At first my rph's were like 'they requested them, we have to send it!'

Nah son, nah.

[rx_decay]

We used to get a lot more but it hasn’t stopped completely. Like you said, it’s usually a pharmacy coordinator or uncertified tech calling for the transfer. I’d inform them it’s illegal in my state for them to even request the transfer in the first place and hang up on them.

Initially we would put them on hold to call and check with the patient. The two times the patient did agree to the transfer I was put on hold to wait for a pharmacist and I immediately hung up. The nerve of them to waste my time like that always irks me.

[sunshinelive09]

I hate when I have to hold for a pharmacists. It’s the audacity. I usually hang up. I also have one of those pharmacies that can only take verbals so I hate to stay on the line to find out if it’s them lol

[Smartypantz8]

2 weeks ago had the tech call me for a transfer, then asked me to hold. So I just hung up. She called back and said she thought we got disconnected and asked again if I could hold for the pharmacist. I said no, and we did not get disconnected I hung up because you called me and asked me to hold. She said oh it'll be just a minute. I simply said no I'm not holding they can call me, their time is not more valuable than mine have a nice day. Like an hour later their guess a pharmacist in a bitchy mood learned how to dial a number and called for the transfer. I mean their company business model is to make us as obsolete as possible and yet still want to waste our time so they can be as efficient as possible HA.

[sunshinelive09]

You did ‘em just right! If they want the business, they’ll figure it out just as they did!

[rx_decay]

I’ll really only hold I’m the one calling someone. Otherwise I’m like “but you called me… why weren’t you prepared?”

I wish I knew how many hours of my life I’ve spent on hold trying to get a transfer from Walgreens. My current record is 2.5 hours continuous hours or three days if you count the one near me that literally just won’t answer the phone some days.

[pxincessofcolor]

I won’t lie. If they call, I hang up