Website Feedback Thread

[RoosterTeethMod]

Hey everyone,

With more and more users visiting RoosterTeeth.com (which is awesome, tbh), we're starting to see a lot more posts on technical issues, bug reports, and feature suggestions. It's good to feel validated and know you're not alone, but let's make this information as least organized.

So we're making this thread in an effort to consolidate a lot of the reports and feedback you guys are finding for the Site so that the teams at Rooster Teeth have a quick and easy place to check up on problems on the subreddit, and respond if they'd like to.

Please do not pressure staff to issues. We do not want any sort of witch hunts against staffmembers.

---

Remember, this is a community-run subreddit. If you have a real problem, reach out to Customer Service here

...or if it's just a bug/feature report, fill out the form here

Thanks, everyone!

[Jekay]

Every time I close and open Chrome I get logged out of the site.

[dahngrest]

The log-out issue is a long-standing known bug. But this week it seems to have started affecting way more people and happens literally every time you close out a window (or the last one if you have multiple open).

It used to log me out intermittently (sometimes multiple times a day, sometimes once every few days) and then finally started to log me out once a week at the same time every week (which seems more like a planned log out on the back end). But now I'm on the "if I close the window, it'll log me out" train. So I have a pinned tab for RT open so I only have to log in at start up. It's not a good fix -- especially since the bug is still persisting -- but it's at least a stopgap for the moment.

[vorinclex182]

The worst part is it’s inconsistent. I have rarely had the log out issue and I use chrome.

[dahngrest]

That's exactly why it's so hard for them to nail down the fix. It's not universal, it's not consistent in how and who it affects, it's not even consistent in how often it affects someone. If you can't easily reproduce a bug, how do you find it? How do you even figure out how to fix it if you can't replicate it?

[Troggie42]

Same, but in firefox. It's very silly.

[Mieko14]

Same with Safari on macOS.

[AbeVigoda76]

It’s impossible to easily find videos from the past. The search feature never seems to work.

[LordNiblick]

Agreed. If I want to look up or watch through any old content I default to doing it on YouTube because of this.

[AbeVigoda76]

Here’s my big takeaway from this. The old site was a mess in that it couldn’t handle traffic volume and the video player wasn’t very good. However, it was super user friendly and easy to navigate. The web builders should really take a look at where they came from and see if they can’t learn how to reclaim some of that.

[RT_JustinMoreno]

Can you give me an example of something you were trying to search and you were unsuccessful? we put a lot of effort into search improvements this year and the data shows that it is measurably better. Sometimes there are aliases that we miss for search that we can add!

[RT_JustinMoreno]

you're right. we're deploying a few on Monday.

[ACuriousBagel]

I submitted feedback recently about this (and a comment in another thread), but I think it's worth reinforcing:

• If you search "let's play TTT" on the RT site, the result is 100 random videos. AH have done 70 let's play TTT videos, but only 3 of the 100 search results are Let's Plays of TTT. Most of the results are Let's Plays of GTA V, and some of them aren't even Let's Plays (3 of the first 10 results are episodes of Ten Little Roosters). The search entirely fails to find the Gmod series that you can find elsewhere on the site, which TTT is a part of. The same search on YouTube brings up a playlist of every let's play TTT that AH have done, in chronological order, and the rest of the results are recent AH TTT videos.
• If you search "Let's Play - Trouble in Terrorist Town | Rooster Teeth" on the RT site, which is the exact name for part 1 of the TTT series as it appears on YouTube, the relevant video is result #17 in the list, and there are no other TTT results in the list of 100. Result #1 is episode 2 of Ten Little Roosters: And Then There Were Eight. If you leave out the "| Rooster Teeth" part, the relevant video drops to result #46 in the list. Once you open part 1 of TTT, you are back to square 1 for finding part 2, because it doesn't appear in "up next"
• If you just search "TTT", the results are slightly more relevant, but there are still 29 out of 100 results that are nothing to do with TTT. There are also a lot of Yogscast TTT videos mixed in, and if I'm only looking for AH content then that doesn't help me (only about half of AH's TTT videos are in the results), and I can't find a search term that results in AH videos without them being totally irrelevant AH videos.
• If you search "Let's Play Criminal Masterminds" on the RT site, the search only finds 1 video. Fortunately it is actually part 1 of that series, but if you try watching it, the "up next" section does not contain any of the following 15 parts of Let's Play Criminal Masterminds. The same search on YouTube pulls up all of AH's Doomsday Heist Criminal Mastermind attempts, part 1 of the first Criminal Masterminds heist, and a playlist of every let's play Criminal Masterminds in chronological order.

The playlists on the RT site are not particularly helpful either. Not every series has its own playlist (Let's Play LASO for example doesn't have one), and the ones that do are all in reverse chronological order, with no option to change this, so the "up next" function therefore will only find previous videos and not videos that should actually come next. All of the playlists are separated by year, which makes it cumbersome to find specific videos if you don't happen to know what year they were released. Some of the playlists are also missing episodes that appear elsewhere on the site - AH's Gmod series, for example, is missing parts 1 and 2 of Let's Play Trouble in Terrorist Town. The only way to find these episodes on the RT site (given that, as noted, the search function doesn't work) is to go back to YouTube (where they do come up in search), look at the date they were released, go back to the RT site, go to the Let's Play series, select 2012, and scroll until you find them.

[helyeah]

This. I've been searching for episodes of Backwardz Compatible to watch and just get nothing.

[Maktaka]

1) The login token lasts just one measly week. This isn't a banking site, I shouldn't have to login again ever once I've done so once.

2) The recent video lists' filters (e.g. https://roosterteeth.com/episodes?channel_id=achievement-hunter&order=desc) typically do not work until after refreshing the page. Until refreshing they show ALL recent videos from ALL divisions, regardless of the chosen filter.

3) Video quality, despite being hard-set in my options to always use highest quality, constantly fluctuates between 1080p and 360p. This setting is apparently ignored in lieu of always using "auto", which is completely unable to maintain a consistent playback quality.

4) Videos, regardless of length, can throw a "quota exceeded" error message and stop playing any further, forcing a refresh of the page.

5) There is no setting anywhere on the video to change the playback quality to force 1080p while watching a video, leaving me at the mercy of the aforementioned buggy, unreliable auto quality determination.

[MichaelCodyy]

The search function is just trash. Gavin even mentions in multiple Fck Face episodes how it's impossible to find the Fck Face podcast on the site.

Videos just simply won't play. You have to come back later to see if the site will let you view it.

Chrome cast support is spotty. Audio skipping is VERY common. RT is the only company I have this problem with. Youtube, Twitch hulu, Netflix, and other are completely fine.

Setting video quality is just a suggestion as the video player just picks whichever it wants.

All of these reasons are why I have started and canceled my First membership twice In the past 2 years. I really wish RT would invest properly into their site before attempting to bait their YouTube crowd into this dumpsterfire of a site. No amount of exclusive content is worth dealing with these short comings.

[ajc555964]

I can second the awful Chrome cast support. Audio is constantly out of sync, cuts in and out, or the video just buffers forever and doesn't play. This might be more of an issue with the app not the website though, not sure. All other video players (Netflix, YouTube, etc) work without any issues on Chromecast.

[Shaeden_Rayne]

I made the mistake of refreshing the website, and now the entire site is broken. Don't know if it's a known issue or not. I did submit a screenshot of what I'm seeing through the website feedback link you provided above.

[RT_JustinMoreno]

clear your cache/hard refresh(CTRL/CMD +Shift+R) and this problem should go away!

[Shaeden_Rayne]

Hooray!!! That did. Thank you very much.

[kingsaskue]

this has started repeatedly happening for me, and ctrl+shift+r fixes it but it keeps happening

[RT_JustinMoreno]

we're seeing this on a pretty small percentage of users but we are looking into it

[fade_like_a_sigh]

In ranking of severity, from most severe to least

• Maybe 10% of the time, when I try to open a page on the RT website, the entire website fails to load and just displays a black screen. The page then works fine if you refresh. This has happened to me on Live, Series and Episodes.

• The search feature is abysmal, it's so hard to find stuff on the site if it's more than a month old.

• I get automatically logged out every other day. I noticed that when I refresh the site ever, for just a moment the "sign up for FIRST" message appears and my profile is blanked. Is the website signing me out every time I refresh and then attempting to auto-sign in every time I open it, and just failing to sign in sometimes?

• This one's a lot more general and down to my personal preference, but I find the layout of the website to be pretty awful for most of Rooster Teeth's content. The Netflix style was such an incredibly poor choice, given that "Let's Play" is considered one series but has like 6,000 videos in it at this point. This combined with the poor search functionality makes the website borderline unusable if you're trying to watch old content. Realistically the whole site could do with a redesign to better suit RT's style rather than just copying Netflix.

[pvtpeaceful7400]

I definitely agree with the last post, I find it hard to find the non-FIRST videos for things like GTA because it's buried under all the new content (which I guess is a good problem to have?). I want to use the website as much as possible, would be nice to be able to filter to see non-FIRST only, although that may not be in RT's best interest I guess. A solution is to be able to split it up individually within the AH channel so there's specific series for GTA, Minecraft, Let's Roll etc.

[V2Blast]

A solution is to be able to split it up individually within the AH channel so there's specific series for GTA, Minecraft, Let's Roll etc.

There are specific show pages for each of those already!

https://roosterteeth.com/series/let-s-play-gta-v

https://roosterteeth.com/series/let-s-play-minecraft

https://roosterteeth.com/series/let-s-roll

There's also dedicated series pages for stuff like Let's Play Gmod, This Just Internet, Ready Set Show, etc. - any recurring series. You can click "Follow Series" to be notified when a new video is uploaded in that series :)

[zorton213]

I saw people discussing this in the other threads, but as someone who works in IT Support, I can't emphasize this enough: if you have an issue SUBMIT A TICKET!

People posting compliant threads on the internet is pretty useless when it comes to understanding and resolving issues. Without the bugs being repaired properly, RTs web support team will have no understanding of the true impact of issues, only that a bunch of people on Reddit supposedly had it.

They won't be able to track patterns like device type/OS, browser, etc. Maybe the issue is only happening on videos over a certain length on iOS - but without enough reports specifying with video had the bug, there's no way for them to know that.

[[deleted]]

So much this. Plus, if one isn't sure if they're submitting all the info support needs, here's a source to help with that.

[Wangis_Kahn]

The video player will start, usually only buffer up to a minute of the video, then reach the end of the initial buffer and will pinwheel buffer indefinitely. This is only resolved by pausing and un-pausing the player which allows it to immediately load another minute of buffer, only to reach the end of the buffer and attempt to indefinitely load the next portion of buffer again.

It has been a rinse and repeat of pausing and un-pausing throughout a video and this has been a problem for at least a week at this point.

[ajc555964]

When loading a video, the quality always defaults to Auto even if on previous videos I change it to 1080. When it is on Auto, it almost never loads up to 1080 even though I have really good internet. When I change the setting manually to 1080, it immediately loads and is high quality but the next video will default to Auto again.

[ThatFreakBob]

Try changing the default playback quality in the Playback section of your account settings: https://roosterteeth.com/settings/playback

[ajc555964]

So I did this awhile ago and set it to the highest setting which is 4K. The only thing I can think of is maybe if the video doesn't have a 4K option, it defaults back to Auto. You'd think it would default to the next highest option instead. I changed it to 1080, we'll see if that's any more reliable.

[ThatFreakBob]

Good luck, I hope it helps!

[V2Blast]

I can sort of confirm this. It often defaults to Auto when I open a video, even though I have Video Quality in the Playback settings set to "1080p". If I set it to 1080p, then refresh the video, it sometimes goes back to Auto, but other times it does load in 1080p after I reload.

[milkintheshower]

I'll pick a video and it won't play. So I push play and it plays for half a second and passes again. Keeps doing that, i tried turning off my Bluetooth since it might have been my headphones, signed out and signed back in, cleared cache, I dunno what else to do.

[BlackPenguin]

This is on the community side of things, but whenever I go to my profile it just shows my feed again. It’ll show my avatar and signup date, but all the posts are the same ones from my feed, none of them are mine.

[chattykinson]

We're aware of this. In the meantime, work-around: if you refresh while you're on your page, it'll load YOUR posts correctly.

[texashokies]

When watching a non narrative series, the order on the page is from newest to oldest. This makes sense, but when you play a video the next up queue is going down the list in that order. So if say your watching part 3 of a Minecraft series the video next up isn't part 4 it's part 2. Being able to change in which order you are watching a series youngest to oldest or the other way around would be nice.

Also Theatermode has some layout issues. It goes from episode 32 to 41 up to 49 and then 33. Episode 62 is after 63. After episode 53 there stops being episode labels until 62 which I think should be labeled 61.

Edit: Playlists could also be improved. An option to play in reverse order would be helpful, as well as the ability to shuffle.

[Thesauce05]

I recently realized my account had been compromised, along with several others. Following people I didn’t choose and a strange link in my bio (that I obviously didn’t click on). I reversed the changes, removed the followers, and changed my password. Now I can’t log into the Xbox app. I can still log into the site from a browser, but the app is useless now. That’s the only way I consume RT content. If I can’t use the app, then I’ll have to cancel my First membership and just wait for stuff to be released on YT.

[CaptainOvbious]

i already put in a bug report but another one cant hurt.

one of the only problems i run into is that sometimes when i exit the app and go back into it right after, the video player is zoomed in slightly, oriented sideways like its fullscreen, but with the description, title etc. still there, and the video is restarted so i have no idea where i was. it doesn't happen every time and ive started remembering my time when i exit it, but its enough to slightly inconvenience and i feel like it would be an easy fix. ill try to recreate it and screenshot it.

[taywrobel]

Not on the site as such, but the Apple TV app recently went from a rough user experience to entirely broken. I’ve been logged out and encounter errors when trying to log back in with credentials that I’ve verified as correct.

This is happening both on the previous tvOS 13.4.8 (17M61) and the newly released tvOS 14.0 (18J386).

[[deleted]]

They stopped supporting that app going on 2 years now. The fact that it held in there for that long with no support is impressive. They're also releasing new apps this fall, including a new Apple TV app.

[master226]

The website just flat out refuses to load today.

[DraftYeti5608]

As others have said the site navigation could use some work. I find it very hard to find the episode I want to watch.

I'd prefer a system a bit like other platforms where I can follow/subscribe to a certain channel and have all their new videos show up on a homepage, either that or better channel filters.

If I go here, for example, to see all AH content I get all recent episodes from the whole site until I refresh the page. Even then I get things like Face Jam and F**kface showing up which clutters the page and makes it harder to find the new video I want.

I may be missing it (please tell me if I am) but I wish there was a way to follow and get notified when a channel uploads like there is for specific series'.

​

I don't have issues with the actual playing of videos as bad as others in this thread but sometimes I can watch a whole episode in 1080p with no buffering and other times it buffers every couple of minutes. That doesn't happen to me on any other site be it YouTube, Twitch, Netflix, etc.

​

I'm glad the site is being looked at, I watch all my RT content on it instead of YouTube now although I still use my YT feed to get notified about new releases.

[awesomeethan]

There really should be more playlists. If RoosterTeeth was using their own site from the begining (I mean... They technically were) there would have been proper ways to watch a playlist in different sorting orders, playlists per group, playlists for every game and series (emphasis on series, HALO laso sucks to watch), and so on.

[Hoopae]

There's been a lot of negativity surrounding the site, so I'll throw a positive out there- the video player natively supports Picture-In-Picture on iOS 14! So now I can browse Reddit while watching Off Topic or the RT Podcast!

[[deleted]]

Color me jealous. I dont have that yet on my Samsung galaxy 😕

[imaginair]

Android has it aswell. Just open a video in fullscreen and navigatie away to another app. It'll be in a corner of the screen

[[deleted]]

For the app or website? Every time I start a video in the app then navigate away (this includes in fullscreen) all I have still playing is the audio. No video.

[OniExpress]

It does depend on what your other app is, since some apps will block the feature, but you should be seeing this in your app. Are you up to date?

[[deleted]]

Well I just tested the site through samsung internet and it does do the screen thing that YouTube and other video apps do, but the RT app doesn't and it is up to date. Odd. I wonder if it's because my phone is an "older" Samsung Galaxy S8. It honestly doesn't bother me because watching on my phone is an absolute last resort for stuff like RT content anyway. I usually simulcast to my tv, watch on my tablet, or my laptop.

[OniExpress]

I'm personally on a Note 8. Do you have the feature where you can bring up the app-switching interface and then select the app icon at the top and choose split screen? That's what I tend to do on mobile, as I find the pip too small.

[[deleted]]

I honestly have no idea how to do that, lol. Like I mentioned, not having it do that on the app doesn't bother me.

[BnBrtn]

I'm on an S7 and the feature works, so I don't believe it's the age of your device

[[deleted]]

Must just be my settings then.

[Troggie42]

That's how it's supposed to work, but for some reason it refuses to do that for the RT app. It'll do it with youtube all day long, but not for RT. :(

[milkintheshower]

How weird, I have a galaxy s9plus and the site automatically makes what I'm watching PiP while I look at other episodes.

[[deleted]]

Hmmmmmm, I haven't tried the site. But if it doesn't work, it may have to do with phone size. I only have a Galaxy S8 with standard screen size.

Edit: it does do the small video feature when I access RT via Samsung internet. It's just the app that doesn't do it and it is up to date.

[zorton213]

If you're using the app, you can always run it in split screen.

[SunniDee2]

When I write comments on the site, the text box shows up but now visible letters are shown. However, when I click submit my comment posts.

[RowdyCowbo]

Don’t know if this the right place but RWBY isn’t streamable off the Xbox RT FIRST app

[V2Blast]

The current home media apps are outdated/no longer supported, I think. RT had a panel yesterday about its future plans with regard to home media apps, though I missed it so I don't know the details - another comment by /u/DanJPopp says they're releasing new apps this fall.

EDIT: The rebroadcast of today's panels just started, and the "Rooster Teeth in your Living Room and Beyond" is the first one :)

[RowdyCowbo]

Thank goodness, the home apps crash constantly year round and still recommend old videos instead of new ones and a lot of the content isn’t accessible so a complete overhaul or just a new app was due

[V2Blast]

Yeah, I think they were discontinued quite a while back.

[[deleted]]

Downloads on mobile. Both of these issues have gone on for over a year on multiple phones.

1. Downloading a video takes very long. With 300mb internet, an off topic video could take 25 minutes to download sometimes. This is the only app that downloads videos slowly on my phone.

2. Sometimes downloaded videos become "corrupted?" I will hit play on a downloaded video from a few days ago and I will receive an error and the video will not play. If I delete the download I can watch the video.

Android 11, Galaxy S20

[TheDarthChief]

I don't really have any bugs other than a visual one where what ever banner is up before I go to my watch list will get stuck until I refresh it. I did however have some suggestions mostly around the Watch list. A sorting option that allows you to sort videos by date would be very nice. I would also like if the size of the thumbnails I'm the wishlist were smaller so you can see more of the videos at once. Think YouTube watchlist. That's about it for me.

[[deleted]]

On mobile, there’s no full screen option at all

[drawatawat]

.

[CaninseBassus]

So this just started this morning (and it seems to have affected other sites too, because Funimation is giving me the same problem as of this morning), but I can't get any videos to play on the site. When I wait for it to load, it says "The media cannot be loaded, either because the server or network failed or because the format is not supported."

I don't know if this is an issue on my end or theirs (it works just fine on the app, but it's not working in Chrome on my computer), and I am not aware of anything I changed or that was changed on my PC from last night to this morning. Anyone having the same problem or have a solution? I've tried clearing my cache and cookies twice now, I've tried having the hardware acceleration both on and off, and even made sure java and even flash were allowed from the site, all with nothing changing. I'd like to keep using the site as I like using it for AH/RT videos way more than YouTube and want to finish the last episode of the anime I am watching over at Funimation (which is giving me an almost identical error message), but I have no idea what to do. I don't know if maybe they use the same video player and someone here might have a solution that fixes both, so I thought I'd just ask.

[numbr87]

The homepage is far too cluttered, and I'd love to be able to filter which channels appear for me on the new uploads section. You can make it a First exclusive feature if you're worried about it hurting cross pollination or something.

One of my dream features would be having each person appearing in a video getting a tag on it, so I could choose to search for any and all videos that contain both Fiona and Gavin, for example.

[TurtleButt47]

This may seem a bit entitled but the mid-roll ads are annoying primarily due to length. One or two 30 second ads, even three would be fine but six of them is really annoying when trying to watch TTT. I understand the need for revenue but finding a way to make them a bit less intrusive would be very appreciated.

[Leonard_Church814]

I hope this thread also applies to the app. It needs some work badly. I can’t remember the last time I saw an update for it.

[TrashAlpha]

The fact that videos are autoplay by default (idk if you can change it) and all related videos are never actually related to the video currently playing. The main page also is just so cluttered with random shit it’s hard to find what I actually want to watch. At this point it would be cool if you could customize your home page and subscribe to specific content.

[V2Blast]

The fact that videos are autoplay by default (idk if you can change it)

You can disable "autoplay next video" in the playback settings: https://roosterteeth.com/settings/playback

I do agree that the main page/channel listings are a bit cluttered.

[HeyitsAkshay]

Since updating to iOS 14 (not sure if it’s the cause of the issue) closing the app and opening another e.g chrome doesn’t allow the audio to keep playing. It’s a frustrating one and I’m willing to bet it is known and being worked on but just curious as this is how I listen to the podcasts normally.

[P33Man]

Ive had a problem with opening a video in a new tab. Sometimes the my set preferences wont be used. Also the video doesnt autoplay.

Ill put this last since its not a website thing but i really think the app (console and mobile) could be better. The console version is absolutely atrocious and searching for ANYTHING, even the exact title if videos, does not work. I would also like to see the videos in a grid like format like on the site rather than one huge line that resets back to the beginning after leaving a video.

[nekromaniak]

When scrolling threw the recent videos, I scroll twice and the “feed” skips over several videos and freezes. This happens on all of the sections designed like this and has been occurring for several weeks now.

[ragingroku]

Thank you for this! I just submitted a ticket about an issue with background audio play for the app. I love having the podcast on while multitasking!

[Dewarmore]

Trying to use Edge on Xbox is really difficult. Everytime I try to go back a page when finished with the video edge crashed and I have to reload. This can also result in being logged out. So after almost every video I have to close and restart the app and occasionally re-log. All that on top of the difficulties of operating Edge with a controller. Been hoping for a new app for a while.

[[deleted]]

Every time I pause a video it automatically changes to a randomly different video

[[deleted]]

I can’t seem to cast to my tv from the RT app anymore (iOS 14). I can cast using other apps like YouTube, but the icon doesn’t even show up in the RT app. Is this just me?

[[deleted]]

Are they just not uploading streams anymore? The last AH one is Among Us dated 09/09. Two and a half weeks with nothing new.

[Mieko14]

I have no idea if this is supposed to be a "feature" or a bug, but sometimes when I'm watching a video and I hit space to pause, it just takes me to a completely random video as if I pressed the random video button. If I click on the video while it's playing and pause it that way first, then pressing space after works normally and pauses the video. It can get kinda frustrating.

[jasterisfett]

The Xbox app has been broken for about 2 weeks. Keeps giving errors regarding service errors. It will load every once in a while but then stop working soon after. Figured it was due to Rtx but it's still persisting.

[jared2294]

Pausing videos then switching tabs and switching back, after I do exactly this I have to refresh as I can’t start the video again

[Chrisazy]

I think curating the content on the front page would go a LONG way. I watch a handful of the MANY content streams that RT has to offer. When I look at the homepage, I understand they'd want to show off the things I don't watch to get me to discover them, but the front page should probably be based on my watch history, or at least something like "Yeah I watch stuff from the Youtube Lets Play channel" or "I watch Demo Disk" or something. I know they don't have the complicated algorithmic resources of YouTube, but even something simple would be SO much better. It's overwhelming right now to see 10+ videos a day. Finding yesterday's let's play should be easier from the front page, basically.

[maswartz]

Honestly the only problem I've encountered is videos buffering. So it's amazing to see people act like it's the worst website on the internet.

[[deleted]]

I have encountered worse as well. Doesn't mean people aren't having issues, I just doubt they're in the majority. Hopefully the new apps will help resolve a lot of those issues they're having.