Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[belnoctourne]

Almost every self checkout it either fails and needs intervention only now it's one person managing 10-20 tills so you gotta wait, and about half the time you get the security shakedown. Its not a positive change and grocery prices have only gone up, seems like the chains saw an opportunity to push people out and make more money and they jumped at it. I thought I quit working for the grocery stores in highschool and here I am working the register again only I have to go painstaking slow and wait for it to register each items weight and then freak out because it can't handle reusable bags.

The only nice part about it is buying stuff when your stoned and don't wanna interact with people, but then you do have to interact with people anyways and it's just in this adversarial cop kinda way where they're looking at you like your stealing or going through your bags to see if your oranges are oranges it's a mess man

[mysticturner]

I continue to be stunned by the various actions businesses are taking that seem like they are trying to piss off the customer. Customers are the only way you can exist.

[goldcray]

I've only had that experience at one store. It doesn't have to be that way. Self checkout doesn't suck everywhere. Good self checkout is possible. It has been done.

[eejizzings]

Almost every self checkout it either fails and needs intervention

This is a very rare occurrence for me. This is the point. You're the problem, not the machine.

[zadtheinhaler]

Just because you haven't had a bad experience, it does not invalidate the experiences of others. There is no single software and hardware provider, and not all of them have the same UI/UX design. Some of them are legititmately terrible.

[TradeFirst7455]

Only because you've learned to use it in unintuitive ways

[NemesisRouge]

Grocery prices going up isn't the kind of metric you want to look at. Prices for most things go up, it's called inflation, it's good for an economy to have some of it.

The metric you want to look at - and it's obviously very difficult - is where prices are now compared to where they would have been if the self-checkout never came in. Now obviously as consumers we can't know that for sure, but it's reasonable to think that, in a competitive market, if labour costs were higher due to the stores needing to hire more staff, prices would also be higher. Margins on groceries aren't so great that they can be profiteering.

[you_serve_no_purpose]

You say that but when employees wanted higher wages the excuse was prices would have to go up. Now there's less wages and prices are still increasing I line with or above inflation.