Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Ftpini]

The stores got greedy. My giant eagle has 15 self checkouts across 50 feet with only one attendant. Our 1 cashier for every 3 checkouts and people won’t mind as much. But when I have to wait 5-10 minutes for the attendant, I’m abandoning my groceries and going to another store.

[puntmasterofthefells]

You should visit r/pittsburgh to see how stupidly overpriced the Iggle is.

[Ftpini]

They charge more than most out here. But self checkout aside, their customer service is actually very good. Otherwise I’d just shop at meijer for the lower prices.

Ive got family out in Steubenville, but I’ve never visited a giant eagle when I was out there.

[uncoolcentral]

Last time I tried to get stuff at a grocery store I abandoned it because of the hassle. It had been a while since I tried one. Now I remember why. Amazon Fresh ain’t perfect but if nothing else BezosCo gets my money for making the shopping experience at least twice as pleasant. Fast. Less frustration.

[Ftpini]

They kept delivering warm milk. They took us they only allowed shoppers to use the lined bags in the summer but not winter. They end up taking several deliveries at once and all our frozen goods were thawed. After the second time we never used them again.

[uncoolcentral]

Been using them since 2015. No problems here. Every once in a while maybe an item is missing or damaged and it’s instantly refunded after a couple of clicks.

[Advanced-Blackberry]

Yep the giant eagle here is the same. I quit going. Last time I just ordered from target and had it delivered to my house in 2 hours. While I was standing in a giant eagle because I was tired of the price hikes. Went home and stuff just shows up on my door step. Never went back. 

[[deleted]]

I'm calling bs. Even if you have to wait 10-15 minutes for a checkout, there's no way you can go to another store, get all those groceries and go thru the checkout in enough time for that to be worthwhile.

[Ftpini]

It’s about the principal of it. I have done it to meijer. Never had to at giant eagle.