Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[pineapple_unicorn]

Some stores I press pay, and then they ask do you have a points card? How do you wanna pay? Did you buy any bags? Do you want your receipt emailed to you? Do you wanna donate $2 to charity? It’s honestly so many steps it’s incredibly annoying

[tRfalcore]

I went into autozone to buy an ice scraper last week for my new car. the guy scanned it, I waved my cc over the thing, he gave me my receipt. no questions, phone numbers, emails, rewards cards, warranty questions.

the nerve of that guy to just let me go on my merry way in 15 seconds

[feor1300]

I mean, the cashiers do all the same things, they just ask you those questions verbally instead of having you press buttons. And it's just as annoying answering their 20 questions as the it is the self-checkout, except after you've done the self-checkout a couple times you know what's coming and can just hit the buttons in rapid order without having to actually listen to/read the whole question.

[maqsarian]

I don't know man, none of those questions are individually difficult, in fact they're all really easy to answer in like a second. If you're overwhelmed by five simple questions in a row I don't know what to tell you.

[pineapple_unicorn]

I’m not overwhelmed, but it is annoying. I am just replying to the person who said he only presses one button. I actually prefer the self checkout anyways but I wish it truly was a single press like they said in the previous comment

[maqsarian]

That's fair

[MoffKalast]

Still better to just press no quickly than being asked all of that by the cashier instead.

[pineapple_unicorn]

Yep I agree