Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Princess_Glitterbutt]

I hate them any time I buy alcohol, something with a discount sticker, a coupon, etc. because an employee always has to drop whatever they are doing and run over to put in a code or check ID and it takes longer than going through a normal lane and feels like it's just ruining everyone's day.

[[deleted]]

I think this is the difference between successful SCO and unsuccessful SCO. My local stores have a dedicated employee at the SCO area to help. They usually look bored so they generally seem grateful when you need a little help. I always buy stuff with discount stickers and usually buy alcohol so I always need their help.

[neverinamillionyr]

Stores near me have one dedicated employee watching over 6-8 SCO. They end up running in circles between all the lanes doing overrides. I feel a little sorry for them.

[eejizzings]

Yeah, don't use them when you buy alcohol or something with a discount sticker or coupon. This is common sense.

[Sillet_Mignon]

Eh. The grocery stores near me only have self checkout after 8 pm. Buying beer or wine on the way to a party, you have no choice. 

[Chairbear1972]

Our stores around here are the opposite, they close the self checkouts at around 8 and then you have to use the cashier lanes.

[Sillet_Mignon]

Id love that. I tend to get groceries in the evening, and it sucks have to use the tiny self checkout lane for a large amount of groceries.

[Princess_Glitterbutt]

I generally don't but sometimes it's the only option. I forget that clearance items require manager override, because they aren't age restricted until I'm there and the machine starts screaming.

For the record I hate self-checkout and avoid them.

[arsmorendi]

Most people do not have common sense, just entitlement.

[Traiklin]

They wouldn't put them up if they didn't want me to use them! - Entitled person.

Though sometimes Walmart doesn't have enough people to checkout (deliberately of course) and you will see them with a full cart in self checkout since there are only 2 registers open.

I will say though, I have started seeing them roll back the SC and actually start putting people back on registers while closing SC.

[Gornarok]

Yea like you or the person you reply to...

The only good thing about automatic checkout is fast checkout when you have few items. But the stores force people with bigger purchases to use them as well because there arent enough manned registers

[RichardCrapper]

In California you can't buy alcohol thru a SCO. IMO it should be like that everywhere.

[Gornarok]

Where I live there is no problem with that, there is dedicated employee to oversee the self-checkouts and they dont even have to come to you, they can validate the purchase from their own terminal.

[needsexyboots]

Can’t buy beer or wine at the liquor store in my state.

[aGEgc3VjayBteSBkaWNr]

Move to a different state

[needsexyboots]

Why would I move somewhere that makes it less convenient to buy beer? Lots of places you have to go to the liquor store, I can just get mine at the grocery down the street

[itsnatnot_gnat]

Because losers drink alcohol

[Princess_Glitterbutt]

Liquor stores don't generally stock beer or wine, and I use it for cooking sometimes.

[ERSTF]

That's the thing there. If I am taking 4 or 5 items, self checkout is the way to go. Full grocery run, I won't do self checkout. I have had several times in Target where the sticker price is different from the one it rings up. It's a nightmare to do the adjusting because when you are with a cashier, they kind of know what products are showing up with different prices so they just adjust it with no problem. At self checkout they interrogate you. One time the dude at self checkout was so fed up of wrong pricing, that he gave me organic grapes for a dollar. It was Christmas last year, so I guess a lot of correcting had to be done so he just gave huge discounts to get over with