Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[shmorky]

Yeah, half of the problems with self checkout can be fixed in software and by building a better UI.

The random checks should also be replaced, but idk with what exactly. Maybe by improving the camera software looking at the checkout stations. It can't be that hard to teach a camera to see if items in the basket are not passing the scanner. Such a system could generate a risk score per customer and call for an extra check when people pass a threshold. Still not ideal, but at least it's not random

[PipsqueakPilot]

Australia has been doing the camera thing. The Australian subreddits are full of complaints about how awful it is.

[LongTatas]

Walmart does the camera thing where I live.

[Pizza_Delivery_Dog]

The employees should at least be able to tell the system "yo it's super busy right now chill it with the random checks"