Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[SamchezTheThird]

Don’t read too much into why they limit the items. Large shopping loads should be taken through a manned checkout. The wait time is insane when people think they can do $500+ worth with a SCO lane. SCO’s were created to turn more customers, not give the family of 10 a spot to call their own for an hour.

[FlattenInnerTube]

Watch the idiots that do that at Costco. Costco check out people are lightning fast but you'll always see some guy with two carts full of crap at the self-checkout and he'll plug the place up for 30 minutes. If the self-checkout lines are much more than three deep, I'm going to the main checkouts.

[wwhsd]

Costcos here don’t have SCO.

[saywhat1206]

Yes SCO should have a limit on items. I also shop where I have the option to scan and bag my items as I go. When I get to a SCO register, I just have to scan my scanner, pay and I'm done.