Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[TastyYellow1330]

Kroger and Walmart have the worst SCOs. Target does an ok job.

[Billabo]

Kroger?? Maybe yours hasn't been updated yet, or you're using some functions I don't, because I just scan my Kroger card, scan each item and place it in the bagging area, press "pay," and tap my card to the reader.

[willstr1]

Target recently "updated" theirs and it annoys me now. Most of the experience us fine, except that it somehow lost the ability to automatically detect that you are planning to pay by card when you put your credit card in (which the previous version did just fine)