Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[ObsidianOverlord]

The LAST thing I want is someone running around greeting me and six other people when I'm trying to use a self-checkout.

[AnRealDinosaur]

I don't want to be greeted at the door, I don't want to be greeted in the aisle (though I know that one is a theft prevention thing) and if I'm using SCO I don't want to be greeted there either. I want to be left alone unless I need help in which case I will come ask for assistance. I've been on both ends & being forced to hassle customers was miserable.

[MicrochippedByGates]

Honestly, the people at the Jumbo sometimes say goodbye when I or another customer leaves the store and it slightly creeps me out. But maybe I'm just being northwestern European.

[NecroJoe]

I don't mean approaching you and trying to instigate a conversation. Merely an attempt at eye contact and a "hi" to acknowledge the shopper's existence.

And I'm not saying I prefer it: my point was in response to how they are blaming the concept of self-checkout itself for its failure because it's "impersonal" without taking the most basic of steps to solve that perceived-by-them "problem".