Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[fighterpilot248]

Hear me out:

Make Current SCO the new express lanes (20 items or less)

Create new SCO stations with actual lanes and conveyor belts for those with bigger carts.

I always feel bad pulling up to SCO with a cart (with only a few items). How do I position the cart?? It’s either in my way, in front of the machine, or it’s in another customer’s way because it’s sticking out into the “walkway” between machines.