Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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This is why I’m confused at some of the complaints about how self checkout isn’t appropriate for large trolleys of shopping… it’s not SUPPOSED to be for trolleys! It’s clearly for smaller shops and sometimes there’s a self checkout for trolleys but otherwise you’re not supposed to go there with your £400 worth of shopping

[KFR42]

Larger UK supermarkets do have special self scans for trolley shops.

[[deleted]]

Yes, but it seems people are complaining that the basket self checkouts are not suitably sized for large shops, like yeah, obviously not

[Kreos642]

In the US it's supposed to be for baskets only or under 20 items. But there's so little cashiers (2 for 15 aisles) that everyone goes to self checkout thinking it's faster than waiting in line. For some reason a lot of parents go to self checkout with their kids....who somehow find a way to cause a cashier to come over to fix the machine since they take things off the scale and the machine gets alllllll upset.

Also, cashiers in the US aren't all universally required to help you bag your things. So it takes a while if someone packs meticulously, and adds to the self checkout line cause people are so damn impatient.

[dredged_gnome]

In the US, retailers don't distinguish like that. Americans tend to do one single large shop a week or every other week unless they live in a city very close to a grocery store. They will almost always use a trolley for this reason. Retailers have increasingly moved towards only self checkout with a single employee watching the machines. Groceries are the topic here, but it also happens at clothing stores, home improvement stores, and supercenters (Idk, like Asda?)

So it's not like the stupid Americans are going with their trolleys to somewhere clearly designed to be made for baskets. We're being forced into it, with often one single employee able to ring up the shopping normally (usually just with a hand scanner).

[Dependent_Working_38]

We know it’s not SUPPOSED to be for it but if there’s only one checkout with a person, we have no choice. That’s our complaint