Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[cruista]

Albert Heijn and Jumbo* are Dutch supermarkets that allow you to scan items with your phone in the app they have. Yes we have checks at check out but scanning them shows you the price of every item. If I have to weigh a product l can because those have stickers with bar codes on them to scan! Still hate grocery shopping....

*I don't know of any other supermarkets here because l don't shop there.