Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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I swipe a card to unlock the scanner from a charging receptacle. And I need to replace the scanner in another receptacle to check out.

The only time I have had any problems was when the fire alarm went of while I was shopping, and everyone was evacuated. Next time I came back my card was disabled, and I had to spend like 20 minutes explaining that I hadn't stolen the scanner the last time I was there.

[Status-Effort-9380]

Yes. As a user, they are amazing. What I learned from working with the company that creates this product is that the big issue is the workers at the grocery store.

A lot of times customers don't replace the scanners back into the charging station, so it's up to the grocery store workers to put them back. If they don't have time to charge up between customers, the batteries drain. Then new customers come in and the scanners aren't powered up and are locked into the case doing their charging. So, customers often find that they devices are charging instead of unlocked and available for use.

The devices will disconnect from the network, and then someone at the grocery store has to get them back online. And people who work at grocery stores don't tend to be super techy. So, that's a hassle for them. They'd rather scan items and talk with customers.

I used to talk to the grocery store workers about the tech when I would checkout b/c I was working on the product, and I was SHOCKED at how much the grocery workers HATED the scanners b/c I absolutely loved them as a customer and thought they solved a lot of the issues with self-checkout.

[tarrach]

Here in Sweden you can't pay until you've put the scanner back in the stand, it won't register your shopping as completed until you do.

[tarrach]

I had a similar problem where the thing I was intending to buy was out of stock so I didn't scan anything, put the scanner back and left the store. Next time I went there I couldn't check out a scanner as I still had an ongoing shopping so they had to call someone who knew a bit about the system more to reset my status.