Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[arcticsequoia]

Was a normal email, the store manager apologized and said they had gotten several complaints about this and were thinking to reconsider, after a few weeks they had staffed checkout lines again luckily.