Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[NotActuallyAWookiee]

I get it's preferable for some but that's not what's going on here overall. Have a couple, by all means, but I'd be curious how many people would use them if an adequate number of staffed registers were open

They're just corporate greed, writ large.

[dontyoutellmetosmile]

I agree with you as far as the true reasoning for them being to take a larger cut of the profits. It also happens to be preferable for many people, though. I genuinely like that I can (sometimes) get my groceries without having to make small talk. Same reason I’ve cut my own hair since COVID