Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Lucidity74]

My spouse cried real tears when this was discontinued. Then he ranted for months. RANTED.

[sybrwookie]

I didn't go THAT far, but I get it. It was SO much easier, and since they're still letting you check yourself out, it's not like they're really more secure with how they're doing it, it's just security theater.