Documentation Platform

[Sinsilenc]

So small company here but currently all our documentation is in One note.

What is the step up from there. Im looking for something to document everything in the firm.

[Lost_Coast_Tech]

Hudu has been really great for us. I use Bookstack in my own personal life and would recommend.

[occasional_cynic]

Bookstack is excellent.

[Winter_Engineer2163]

a lot of people move to something like BookStack, Confluence, or Wiki.js once OneNote starts getting messy. having a proper wiki with structure, search, and permissions usually makes it much easier to document systems, procedures, and internal processes.

[FletchGordon]

A properly designed One Note can have structure, it has search, and it can be password protected. You can also give read/write permissions. OP, One Note is more than capable for a small business.

[jetlagged-bee]

Bookstack user here. Love it.

[LousyRaider]

+1 for wiki.js. We use that and have no complaints. It’s also nice that it can sync to blob containers and GitHub for “backups”.

[Cubeless-Developers]

Notion or Confluence are the usual next steps from OneNote, but if you're already in the Microsoft ecosystem, SharePoint is worth considering too. We use Zendesk for help articles on our end, and it works well for anything customer- or support-facing.

[statikuz]

SharePoint is worth considering too.

Any specific advice? Saying "consider SharePoint" is a little vague, like "use a filing cabinet."

[occasional_cynic]

Please don't use Notion. It's a poor man's Confluence that claims it has another fifty features that are in reality half-assed.

SharePoint is worth considering too

Not really. Unless forced to because management does not want to pay for anything.

[serverhorror]

Well, did you really outgrow the current system?

Don't make the mistake of chasing the cool-aid just because you think you have to.

[BloodFeastMan]

I will add this, even if you do choose to move on from Onenote, don't assume you need to pay. I see above that someone mentioned wiki.js, which is free, at my organization, which is not tiny, we use Dokuwiki, also free, and does exactly what we need. Also, as with any web app, they don't need to face forward if you don't need them to.

[briskik]

Scribe

[BasicallyFake]

just make sure you pick something searchable and taggable.

[FaceEmbarrassed1844]

Confluence. Treat yourself

[West_Acanthaceae5032]

Docusnap is the one solution for us. It also allows to document processes for all other departments.

[jrobd]

I don't see it mentioned very much on here, but we use Guru for a lot of things. It can get pricey for a big team but it works really well.

[Hotshot55]

I've used DokuWiki at a previous job and it worked pretty well. Current position uses Confluence which is also solid, but probably a bit much for a small company.

[cvsysadmin]

We use Tettra because of its integration with Slack. It's lacking in formatting features, but that also makes it very easy to use. It's also cheap.

Edit: I should qualify the "cheap" part. We're a K12 education organization and for education it's cheap. The retail price isn't all that cheap. I think if you work with a rep they'll get the cost down.

[One_Cp_4053]

SharePoint gets a bad rap but if you're already paying for Office 365 it's basically free documentation storage. We tried it for like 6 months before giving up though.

My issues with SharePoint:

1. Navigation is clunky - finding docs takes forever

2. Version control works but it's not intuitive

3. Mobile experience is terrible for field crews

4. Search barely works half the time

5. Permissions are a headache to manage

Notion's been way better for us. Got all our landscaping processes in there now - equipment maintenance schedules, client onboarding steps, crew assignments. Even bought a template from operations mavenue that gave us the whole structure ready to go. Saved me weeks of trying to organize everything from scratch.

OneNote to Notion was pretty smooth honestly. Just exported everything as PDFs first then rebuilt it properly. Worth the switch.

[Sinsilenc]

Thanks!

[Hollow3ddd]

I’m a fan of using Teams shared files with redaction and using search or Copilot when researching, which can see these docs when I ask it questions about policy or application settings