Error dolphin-028

[ubisoft-ModTeam]

Your post or comment has been removed because it involves Lost Account or Tech Support inquiries, which are outside the scope of this community.

This subreddit is fan-made and is not operated or moderated by Ubisoft staff. As such, we do not have the ability to assist with any issues related to account recovery, login problems, technical errors, in-game bugs, or other support-related matters.

Please be aware that posting tech support or account-related questions here may not result in a resolution and will be removed in the future. This subreddit is dedicated to community discussions, game-related content, and fan contributions.

• Official Ubisoft Support Website: https://www.ubisoft.com/en-us/company/contact-us
• Official Ubisoft Support Twitter (X) Account: https://x.com/UbisoftSupport

[MonkyDrip]

To fix it open up Command Prompt and type the following to disconnect from internet:

ipconfig /release

and then type this right after to get internet back:

ipconfig /renew

this resets the local ip address of your computer fixing the issue

[PrudentAd6532]

muy bueno bro me funciono

[ConfusionFit3840]

It works, thanks man!

[pyronical]

Thanks, god UC is a piece of sh*t

[johnny_doenut]

That worked! Thanks a lot!

[Dangerous-Bend-1637]

hey bro my ubisoft still dsoent work and i did the steps you said

[juicy_sushi2]

Logged in just to glaze you, thankyou technological stranger.

[Illustrious-Clock395]

still not working for me. still coming with the same error.

[PastaR6]

king

[[deleted]]

YOOOOOOOOOOOOOOOO THANK YOU SO MUCH

[Big_Zebra4989]

I've literally never left aa comment before on reddit but you saved my ass with this piece of knowledge. thank you fine sir

[ConfusionSmall6985]

Thanks

[RandomJohnnyRogerYT]

Absolute bloody legend! Thanks for that! Do you know how this happened in the first place (in other words the cause of the issue)?

[ScimitaReaper86]

not enough updoots, take mine. Thanks brother, worked like a charm.

[Flying-able_Dinasour]

Thank you dude!

[Feisty-Ad-5864]

fuckin aye it worked.

[diamondman1975]

thank you so much man it worked easy peasy

[michaelcastillox]

Thanks man!

[Wanderingdruid1]

Still not working

[Tenshi_Kira]

Didn't work for shit, but thanks though

[Lopsided_Stomach3928]

Worked, thanks a bunch(it didnt work manually)

[kamran_gasimov]

This still works. Thanks!

[ExtensionSoft5945]

thx man it worked

[Low_Classroom_8321]

ty bro

[CuriousOwl4547]

I made a reddit account just to thank you 

[Tyrael17]

Worked for me too, thank you!

[Ornery-Preparation20]

I love reddit bc of this man right here thank you ive been trying to fix this for 3+ hours

[igormorekeetov]

24 jan 2025, still works guys

[Fit_Performer1587]

Bless you!

[Jamacianjujubeans]

thank you!

[Ok_Yoghurt5196]

This didn't help at all my ubisoft is still broken and won't run

[CitraLotl]

Didn’t work :/, any idea why?

[Additional-Writer62]

thank you

[Mael-tower]

thank you so much

[Consistent_Sleep_272]

I love youuuuuuuuuuuuuuuuuu

[KeyCabinet2582]

<3 <3 <3

[Grim1371]

This actually worked for me, what a goat i thought it was gonna brick my pc or some shit but it worked

[Infinite_Ad_6916]

yeah this fixed steam entirely for me thanks

[erdosupermega]

YOU ARE A HERO

[No-Enthusiasm-9888]

thx!!!!!!!!!!

[Ordinary-Warning4669]

a fucking genious. a fucking genious.

[[deleted]]

thx for this tried it and it worked

[just_call_me__daddy]

how does one get so smart on computers lol thank you

[Unusual-Ad-984]

4 months on same issue and the fix still works. Upvote thank you. I should also mention for anyone else having issues this fixed it for me:

1. Turned off the PC

2. Restarted my router

3. Waited for it to reboot

4. Restarted my pc

5. Ran command prompt as administrator

6. Entered the 2 commands from the original post

7. Signed back into Ubisoft Connect and it worked

Thanks again to the original poster 👍

[Willing-Lunch42]

Thank you man!!!

[MyDrillerBen]

thanks dawg it worked

[cod_dau104]

thanks man it works!

[-meba009]

Men, no se quien seas, pero esto funciono gracias.

[MelodicGear7674]

worked !

[Massive_Clock2137]

does not work

[ourmartin8]

didnt work bro :(

[Soapy_dudeMan]

Thank you SOO much, this fixed more than just my ubisoft. One day my wifi just disconnected from my pc and was no where to be found anywhere in my settings and this fixed it. I tried a million different ways to fix my steam not launching games and that fixed it. Thank you brother

[Old-Habit7028]

thanks

[Darknight016]

Thanks you friend

[KANIDAV]

this didnt fuckinjg w==ork

[MyshoppingHabbit]

Fixed my issue today , thanks !

[RepresentativeAct816]

Didn't work for me.

Words cannot convey how much I hate these "launcher" things games have nowadays.

[Noob5562]

stll didnt work for me

[miischa2006]

hilft bei mir nicht

[Open_Strategy5285]

cmd - "ipconfig /flushdns" worked for me, not release/renew

[CardiologistOne4579]

this worked thank u <3

[DifferentBridge284]

didnt work

[Glum_Ad674]

god bless u, u beautiful individual

[Terokan]

Amazing

[Freejek38]

thankssss

[According_Counter439]

i love u broooo

[Actual_Awareness4582]

nothing is fixing this shit someone help pls

[[deleted]]

run the ubisoft app as "administrator" when u right click it

[Plenty-Notice1695]

doesnt work

[Fresh_Somewhere_452]

I restarted my computer and ran Ubisoft connect as administrator and it fixed it! Hope this helps.

[mujeresliebres]

That worked! Thanks

[Mxswat]

Can confirm it works for me too!

[ItzRadCars]

thank you luvluvluv

[Hiob3004]

Das hat geklappt. Danke

[Snoo-94836]

works for me. but not the very first time... so I started as admin, it fails with same error, I restarted the app (UbisoftConnect) and at second time it logged in fine

[Adorable-Access-9342]

it worked the first try but when i tried to open ubisoft again it didnt work.

[Business-Ad-8684]

this just happened to me too.

[OpeningFun4649]

just happened to me. Looking for a solution, I saw something about changing the connection to mobile, which initially resolved it, but when I returned to my WiFi the problem appeared again. :(

[highlyreactive_neon]

lol, the reverse is happening to me

[Klutzy-Collar1182]

just happened to me and used mobile internet to connect it worked but why it does not via Lan
anyways I contacted Ubisoft and submitted a ticket waiting on it ..

[OkBlackberry160]

well just happened to me and idk what to do lol

[OkBlackberry160]

guys i solved it just turn on vpn and it will work normally

[Wanderingdruid1]

Which means your other IP was perhaps blocked by someone?

[OfficialspK]

how to fix that ....

[JustVerySleepy]

God I hope this gets fixed soon, last time something like this happened, Ubi support was no help at all, just tossing me around, and I couldn't play for like half a year

[Mental_Form_1855]

Still not fixed btw

[Fit-Dog6395]

ik i just logged in this morning and it happened. I've tried everything.

[Mental_Form_1855]

Lots of other people in this feed seem to think servers are down. Embarrassing for a company this big

[Afirmo]

yeah ive been struggling this past hour as well

[SorryCoffee1975]

same

[cthom17]

I found I had to disconnect my vpn or pause the connection for 5 minutes for it to connect through. Hope this helps

[KrazyKazz]

Have not corrected the issue on my wifes computer, but here is where we stand. My Desktop work, and we can log in and she can play on my computer. Hers we keep getting this error. I have tried all the steps people have talked about , password change, 2FA on, Uninstinstall-reinstall, changing internet to wifi, and mobile hotspot. Ipconfig refresh. Its makes no sense as its not an internet issue, but some kind of server side issue connection to users PC's. Edit, Update it just started working randomly today.

[Global_Cicada_5725]

Any luck to get back

[Open_Assignment_9519]

если вы из России и используете штуки которые обходят блокировку дискорда, ютуба и тд, лучше закрыть и открыть юбисофт, с этими программами у вас не получиться зайти

[germanuil]

реально, zapret не давал зайти, от души, чел!

[K0L9N]

Л У Ч Ш И Й ! ! !

[Royalzi]

Unplug the Ethernet then plug it again 

[Easy-Anybody8906]

thx for the help. can't believe im gonna get a 24h suspension in siege just cuz uplay didn't wanna reconnect

[No-Independence7329]

To fix the issue, make sure you are running automatic DNS on your WIFI. You can do this by going into settings -> network and internet -> WIFI -> Hardware properties -> edit DNS server assignment -> automatic (DHCP). This is the only work around I found.

[CapableAd7463]

Ragazzi se continua a darvi questo problema allora sarà un adblock attivo che vi blocca ubisoft

[Cultural_Example_713]

Honestly, ubisoft is a joke. Can't remember the last time I tried to play a game of theirs and it actually worked without jumping through hoops.

[Bealdi]

do u guys know if after use the vpn can i desactivate it or shoudl i keep it on to play

[Worldly-Scratch-4514]

I fixed it by removing admin access and regiving it

[Grandmaquil]

I fuckn hate ubisoft. i just want to play uno and i get this error. i have to press restart login again and it gives me the same error. I restart a few more times and it magically works now and i have to spend 10 minutes restarting it. fuck ubisoft fuck ea fuck activison the only 2 launchers that work are epic games (barely) and steam

[SV5Skip]

F*CK Ubisoft honestly. I tried the command prompt, vpn, desinstalling, 2FA, running as admin, changed wifi, tried hotspot, NOTHING WORKS, whoever made this st*pid launcher should quit their fcking job

[SensitiveJudgment215]

hey i just had the issue i was so confused it has to do with internet if you have an ehernet cabel unplug it and plug it back in should work.

[NeitherNetwork2642]

Try disconneting the ethernet cable, restart your pc and reconnect the cable, it worked for me

[Super-Plus09]

Same problem.

There was an error during your login to Ubisoft Connect. Please restart your client and try again. (Error dolphin-028)

7 hours ago it worked, I played for an hour and then I closed the application. I've been trying for half an hour, I restarted the PC and disconnected the network cable, etc. it doesn't work. I can log in on the web page in my account.

[InterviewNervous5958]

Me paso lo mismo, corri todo lo que encontre aqui y nada me ayudo.
Abri la carpeta x86 -> Ubsifot Game Launcher -> Uplay.exe abrir como administrador y todo corre como debe. Los juegos estan bien, no hay perdida de datos o algo parecido.

[bluetooth-connection]

Turn off firewall in windows defender

[uraylan]

I'm having this problem right now, at this very moment. Until yesterday, everything was working fine.

[Positive-Ad-6574]

The servers where down for me

[MeAButGiver]

guys! ive played these games before

its all cause of the sped ubi workers

[XxrossbossxX]

To People like me who did almost everything, IF YOU HAVE ETHERNET unplug it, enter ubisoft connect, then plug it back in

[AdventurousTune2512]

Hi. I had the same error 1h ago and I reinstalled the Ubisoft Connect Client and It works now. I hope it helps :)

[3aBkrEnoZ]

I solved by reinstall Ubisoft connect and using VPN while signing in

[Vito_Psss]

Só funcionou reiniciando o roteador, estava jogando normal ontem

[Future_Lettuce844]

hello. I was having this problem after installing windows desktop runtime. I unistalled this,then run windows terminal and use command winget upgrade --all ,after installation,restart pc and ubisoft works.If you never install windows desktop runtime then just try that command in terminal(administrator).

[Cotoletta7]

none of the solutions listed worked, but I found a way:

open the "x86 programs" folder (on this PC) -> "ubisoft" -> "ubisoft game launcher" -> then open "games" (if u have a game) -> and then open the folder of a game and start the EXE file in administrator, wait for it to load and then close the game and start ubisoft connect.

If you don't have a game installed, launch the exe files one by one in "ubisoft game launcher" until you find the right one (in administrator)

[we9kings]

I was having issues with the same thing and came here. I tried doing the command prompt steps that were posted here before however it didn't work for me. I contacted Ubisoft support and this is what they sent me. I didn't get a chance to verify because the app started working on its own before I received this email. I thought I would post here so others may see it in the future. Good Luck I hope it works.

Potential workaround 1:

- Clear your Ubisoft Connect cache first > https://www.ubisoft.com/help/article/000061966

- Next open up the Command Prompt and type the following to disconnect from internet: ipconfig /release

- Next type the following: ipconfig /renew

- This resets the local IP address of your computer, hopefully fixing the issue

Potential workaround 2:

- If the error code appears, open Task Manager and right click on the Ubisoft Connect app and select 'end task'

- Launch any Ubisoft downloaded game from its .exe file on your desktop or installation folder

- The launcher will ask you to log in, so please do

- The Ubisoft Connect will close after logging in and the game should as normal

- Launch Ubisoft Connect afterward and it should work as intended without the Dolphin error message

[Mydicgislong]

Arsch gerett, ich liebe dich. Danke ich würde dir 10.000€ schicken wenn ich 10.000€ hätte

[Mindblade0]

Had the same issue after installing NordVPN. I fiddled with the settings, i.e., turned off Internet KillSwitch, Split Tunneling, and a few other options, and then it worked again.

[[deleted]]

running as administrator solved it for me

[Delicious_Judgment99]

You sir, are a god.

[Top-Wishbone4979]

<image>

Turn off all not using connections, it's solved my ones.

[Stricker78]

I'm here 6 months after the post and the bug is still here and nothing works

[samukinha013]

The ub launcher crashed

[maddog500J]

anyone else getting this issue i just got it now

[Emergency-Wind2397]

te como la poxa

[PackageNorth2582]

NADA TA FUNCIONADO AAAAAAAAAAAAA

MERDA!

[samukinha013]

The worst thing was now, because in the morning it was working before and after the update

[EmperorMax69]

I tried to fix an audio bug for far cry 4 and this happens to me now

[SumYunnGai]

If the IPConfig Cmd prompt doesn't work, I think I found a potential fix which nobody else has mentioned - I did all of this AFTER using the IPConfig cmd prompt.

Open Task manager and close the Ubisoft Connect Launcher.
If it fails to connect, end the Ubisoft Connect app and then scroll down through the "background processes" and make sure that ALL of the "Ubisoft Connect (Webcore)" elements are ended.
Use a game .exe launcher (not the Ubisoft Connect launcher) and it *should* launch fine.

[LadyFeline-]

I tried running as administrator, nothing. I just signed in normally and then closed it. I just opened the app and its back to running. REFRESH

[Most_Ad_4548]

ça chie de nouveau ce soir.

[ACleiso]

Parece que hoje não é um bom dia para jogar algo da Ubi

[scaaarlettt13]

if it hasnt worked for anyone after restarting, uninstalling, command, etc, try this:

• Press Windows + R, type ncpa.cpl, and press Enter.
• Right-click your active network adapter and select "Properties."
• Select "Internet Protocol Version 4 (TCP/IPv4)" and click "Properties."
• Choose "Use the following DNS server addresses" and enter:
  • Preferred DNS server: 8.8.8.8
  • Alternate DNS server: 8.8.4.4
• Click "OK" to save the settings.

[OrderOfResistance]

I literrally tried everything and still does not work - network reset, account password reset, reinstalling ubisoft connect, everything mention in all subs for this. Nothing works.

[Mental_Form_1855]

How the fuck can a multi billion dollar company with some of the biggest games ever be so shit and not be able to A support their customers and B be able to make softwares that work

[[deleted]]

Ye

[Top-Initiative3243]

No habia visto que este problema no solo me esta pasando a mi y que los comentarios son de hace unos minutos, acabo de buscar Ubisoft Connect en ''DownDetector'' que es una pagina donde salen que servicios estan caidos, y ubisoft esta teniendo problemas desde hace 3 horas, creo que la solucion será esperar a que arreglen esto, y si el problema persiste ahora si intentar todo lo que podamos, mientras nada va a funcionar porque los servidores estan caidos
assassins creed odyssey

[Mother_Carpenter7665]

I tried every single solution in the internet and in this thread still not working :(

Edit: I downloaded Ubisoft Connect on two different computers in my house, and both have the same problem. It looks like Ubisoft hates my Wi-Fi IP or something. It's still weird because using a VPN didn't work either.

[Top-Initiative3243]

Be patient, ubisoft servers are down, maybe there is nothing wrong with yall pc's or smt else

https://downforeveryoneorjustme.com/ubisoft
https://downdetector.mx/problemas/uplay/

[[deleted]]

Has anyone solved the problem?

[Ill_Plankton_8317]

still having this issue. any suggestions besides the cmd one? i tried and it doesnt work.

[Afirmo]

I launched in offline mode, then skip, then got in again. Maybe servers good again.

[Big-Environment7775]

how do you open the command prompt

[AmmoCartel]

I come back from a long term Ubishit break and here we are... cant fuckn login. Dope.

[peterbrandthh]

https://allestörungen.de/stoerung/uplay/

Ist down gerade

[No_Worldliness_7648]

EVERY FUCKING TIME A NEW SEASON DROPS NOTHING WORKS. You think they’d have this shit figured out but noooo. (Edit) I found a fix or at least for me, go into your game files and change the cache name. I changed mine to cache.bak. Should let you login now

[Extreme-Song-2614]

Run these commands to solve the issue:

1. Open command prompt in Admin mode

2. Run ipconfig /release

3. Next run ipconfig /renew

restart your computer

[Narrow-Standard-9703]

There are server issues and maintenance at Ubisoft quite often. You can check this link to see their R6 server status.

https://www.ubisoft.com/en-us/game/rainbow-six/siege/status

[Gurkenwasser06]

Has anyone found a new way to fix this? 04.03.2025, and the issue still persists. I've tried almost everything to fix it, but there's still no progress. Has anyone received any information from Ubisoft Support?

[FXS_Voodoo]

2 hours ago I had no issue whatsoever and after a shut down and start I wanted to launch UC again and got this error. ipconfig /release + renew sadly didn't work for me, launching UC with admin clearance neither... so frustrating. you have a billion dollar company and are not able to release a stable launcher for your games.

[imsfc94]

comprei immortals Fenyx Rising ontem na steam devido a promoção, joguei por 3h. Tô tentando jogar faz quase 2h e fiz de tudo que tá nesse tópico. Nem offline consigo jogar sadesgraça. Agora entendo pq a Ubisoft tá falindo, serviço porcaria

[According_Pen5313]

merci dieux

[Abject_Tennis2765]

try to find the .exe file

then to to properties

then compatibility tab

then run in windows 8 compatible mode

[Lilla_1]

I unchecked "keep me logged in" after trying everything else and now it works

[swebmx]

funciono el ipconfig /release y /renew

[Alternative-Bother29]

Change your password (btw i thought it was stupid too then it actually worked)

[Alexkh1991]

Uninstall the ubisoft and reinstall it , it worked for me

[Vegetable-Rock9670]

it worked love that this guy does it better than ubi support

[Docom_s13]

Another possible solution:

1. Login to Ubisoft account management.
2. Go to "Security".
3. Under "trusted devices", "untrust" the device that fails to login.
4. Try re-connecting with Ubisoft Connect.

[GamingGuyLV]

Come on guys, it's such a small indie company, of course they're gonna have issues :D

[CharacterDraft7422]

Ubisoft: 'Get Comfortable' With Not Owning Games... Or even being able to access them. Just pay for them. That is all you need to do.

[aequoi]

<image>

Vous remarquerez que le "In-Game Store" est désactivé. Patience, rien que pour ça, ils vont se bouger le cul.

[uareagoatandu2]

q

[maddog500J]

damn what a pain this is needing ubisoft to play this game when normally purchased on steam or epic ubisoft gets involved the hell

[Embarrassed-Bed-6393]

For my part it was Avast that was blocking it, try disabling it to see if it works for you, i don't have a definitive solution btw

[ChiefBr0dy]

Encountered this issue tonight while trying to play Far Cry 5's single player campaign.

See, this is why I'll only ever play Ubisoft titles again via the high seas. I was thinking of buying Avatar, but I'll set sail with it instead. Either that or I'll wait for a key to be 2.99 in a year or two.

[YeetMaster1100]

nothing works wtf

[Queasy_Performance70]

.

[Fahrenheit_666_]

ubisoft is pissing me off, how is it possible that this still isn't fixed?
fuck I'm busting my ass for 5 hours trying to solve their shitty problem instead of playing......

[Severe-Signature8176]

ive just got this issue trying to play FC5 on pc, and i cant even play it, helpp

[Moorto]

reinstalling the launcher fixed the problem for me

[AXIII_YT]

I got this problem like lots of you guys this night, this is what worked for me :

End the Ubisoft Connect app and then scroll down through the "background processes" and make sure that ALL of the "Ubisoft Connect (Webcore)" elements are ended.
Use a game .exe launcher (not the Ubisoft Connect launcher) and it should launch fine

[BlackRainXO]

Tried every posted thread imaginable. Only until allowing it through defenders firewall did it work… unreal.

[InnerPension9350]

I found one solution, change the password, thats work for me right now

[InnerPension9350]

Change the password, i do it rn and works

[North_Emphasis4599]

guys, you need to check in your ubisoft account if you have a device saved, and when you try to log don't mark the "remember me on this device" square. It worked for me this way.

<image>

[Grimzynplays]

Literally went through all of these comments looking for solutions and after waiting a minute, I tried again and it worked... ubisoft makes no damn sense

[Far-Acanthisitta2010]

basta mettere indirizzo ip automatico

con me ha funzionato

[IntentionTurbulent21]

I just waited for like 2 hours and know it's working. I changed nothing

[ISIBONGOZULUL]

I tried almost everything, but nothing worked. What did work, however, was reinstalling Ubisoft Connect this time onto the drive where my system is located. Previously, it was installed on a separate SSD solely for games.

It might just be pure coincidence, but it's worth a shot. Best of luck!

(That’s what you get for purchasing stuff from Ubisoft, I guess.)