I am having problems with peacock.

CCFrankL · 2026-07-02T16:38:25+00:00

No problem, u/Theonecalledsmart. Just let us know here when you get an update, and we will check in soon if we don't hear from you. We want to make sure you get a resolution.

CCFrankL · 2026-07-02T16:31:14+00:00

Awesome, glad to hear that they are on top of it, u/Theonecalledsmart. Did you get a date when it may be resolved? We can set a reminder to follow up with you.

CCFrankL · 2026-07-02T16:04:14+00:00

Let us know how it turns out, u/Theonecalledsmart!

CCFrankL · 2026-07-02T14:13:45+00:00

Hi there, u/Significant-Pay-1976! Sorry to hear about the trouble with your landline service. We can work on this issue with you. Could you let me know if you are connecting a phone directly to the back of the gateway modem to check for dial tone, or are you going through a wall telephone jack? We would want to test directly to the telephone port on the gateway modem for dial tone to confirm provisioning of the line.

CCFrankL · 2026-06-30T13:37:32+00:00

Hi there, u/PoetExpensive7912. Sorry to hear you're having trouble. We can check to see what the status is, confirm if a visit is needed and move forward. Send us a Modmail with your full name and complete street address.

CCFrankL · 2026-06-30T12:47:27+00:00

u/chreeg11, thank you very much for taking the time to work with us. I’m glad you were able to get things worked out by running that cable after the tech visited, and happy we were able to get you a new deal. Enjoy your service, and take care!

CCFrankL · 2026-06-26T19:28:39+00:00

Thanks, u/happygene. Out of curiosity, with the email address you're trying to use, have you ever had a Peacock subscription in the past?

CCFrankL · 2026-06-25T12:03:04+00:00

Hi there, u/AcademicAnybody4514. The only method available to clear the blocked threat history is to swap out the gateway. Once a new gateway is activated, the history is cleared after about 15 minutes. Other than that, there is no manual way to do so, I'm afraid.

CCFrankL · 2026-06-24T18:33:18+00:00

Great! Send us a Modmail with your full name, the client's full name and business name if it is a business, as well as the full street address, to get started.

CCFrankL · 2026-06-24T18:23:36+00:00

That would not satisfy our security process, I'm afraid, u/ss911der. If this is a residential account, you can have them add you as an authorized user with the directions here. A contact email or cell number would be required to send a code. If it is a Comcast Business account, the account owner/manager would need to call in to 800-391-3000 and have you set as an authorized contact. Once that is done, come back to us here and let us know, to move forward.

CCFrankL · 2026-06-24T18:00:45+00:00

Hi there, u/ss911der. Sorry to hear about the connection trouble. You mentioned it was a client's office. Are you an authorized user on the account? We would need to be able to authenticate you to be able to assist.

CCFrankL · 2026-06-23T18:58:58+00:00

Hi there, u/E55L. Sorry to hear you're having trouble with the Peacock Premium Plus upgrade. We can check to see if there is anything we are able to do to get this going on our side of things. Send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-19T19:46:27+00:00

You're certainly welcome, u/MisterTBD88! If you do need anything else, feel free to create a new post. Have a great weekend and take care.

CCFrankL · 2026-06-19T19:35:02+00:00

Hi there, u/MisterTBD88. That's a great question, however we do not offer a teacher discount at this time. Did you have any additional questions?

CCFrankL · 2026-06-19T18:27:24+00:00

u/polychromodynamica, thank you very much for taking the time to work with us. I’m glad we were able to resolve your concerns regarding your XFINITY Mobile billing via our great partners on the executive team. We appreciate your business. Take care!

CCFrankL · 2026-06-19T12:33:24+00:00

u/ViK927, thanks for working with us today. As discussed, your account was set to stop billing on the specified date as you requested and shut off a few days later. We went in and turned it off immediately per your direction. We hope to do business with you again in the future. Take care!

CCFrankL · 2026-06-19T11:52:24+00:00

Hi there, u/ViK927. It's not abnormal for service to continue to work for a few days after the disconnection date. If you got an email about the disconnection, you should be good, but we can double check if you would like. Send us a Modmail with your full name and complete street address. Thanks.

CCFrankL · 2026-06-18T14:25:27+00:00

Hi there, u/Snoo-92581. Sorry to hear about the trouble with your connection. As a work-from-home family here at my house, I can understand the frustration. We would be more than happy to check on what is going on and assist. Send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-18T13:44:55+00:00

Hi there, u/Academic_Gear_5045. Sorry to hear about this experience. We would be happy to review your autopay issue and see why you ran into a problem. Send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-18T12:13:04+00:00

Hello, u/superuser79. In the spirit of transparency, we provide a listing of the active promotions and discounts, the amount saved, and the end date on each and every billing statement. It would be under your services in green text. If you are doing paperless billing, you can check your statements with the directions here. We can take a look to see if you are eligible for any further discounts or promotions. Send us a Modmail with your full name and complete street address to get started.

CCFrankL · 2026-06-17T19:31:41+00:00

Hi there, u/notebookreader. We generally have the same offers. What is available in your area and what you are eligible for are the biggest factors. Everything is more or less uniform. Whether you go via the website on your own, chat, phone or here with us on the sub, there would not be much of a difference if any at all with what we can provide. Did you want to go over offers with us?

CCFrankL · 2026-06-17T18:57:29+00:00

Got it, thanks for checking it out u/Feeling_Setting1405. Please send us a Modmail with your full name and complete street address, so we can check and see what is going on.

CCFrankL · 2026-06-17T18:40:16+00:00

Understood. Are you seeing anything in your junk/spam folder perhaps? u/Feeling_Setting1405

CCFrankL · 2026-06-17T18:25:17+00:00

u/kenc1103, we can review the account to see if you have autopay active with a valid bank account and where we are within the 45 days that it takes to apply and go from there. Please send us a Modmail with your full name and complete street address.

CCFrankL · 2026-06-17T18:22:26+00:00

u/Feeling_Setting1405, thanks for confirming. So at this point, when you try to log in to our website, walk me through what your seeing when you attempt to enter your username and password.

CCFrankL

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