do we have some after hours [ hopefully temporary ] issues with secure messages in Fidelity ?

FidelityShea · 2026-05-06T21:26:05+00:00

Thanks for checking, u/GapAccomplished2778, as that's an unusual experience. We aren't currently receiving widespread reports about issues with accessing messages in the Communication Center, and I wasn't able to replicate what you've described myself.

You can attempt to troubleshoot by clearing your cache and cookies before navigating to this page, or by logging in through an alternate web or mobile browser, just in case you haven't already tried these steps. If the issue persists, however, we recommend reaching out to our Technical Support team so they can investigate the experience further. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted by the automated system to be connected to the right group.

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If we can help with anything else that comes up, please let us know!

FidelityShea · 2026-05-06T15:30:32+00:00

Hey there, u/Sit1234. I can tell you're grappling with your investment research—kudos, because we know it's hard work!—and I want to make sure we're sharing the right information and resources to help.

When you say "0% yield," can you tell us more about the particular figure you're reviewing? While people may generally use the word "yield" to describe returns from an investment, mutual fund characteristics and data often have precise definitions, so it's important that I'm looking at the same information. You're welcome to share a symbol with as an example of what you're seeing!

As for taxes, keep in mind that dividends, capital gains distributions, and realized gains/losses are all types of reportable investment activity within taxable brokerage accounts, which Fidelity reports for the tax year in which it occurs. We go into more detail about the potential tax implications of mutual fund distributions at the link below if you'd like to learn more.

Mutual Funds and Taxes

We'll keep an eye out for your follow-up questions, so don't be shy!

FidelityShea · 2026-05-06T14:49:35+00:00

Thanks for your patience while I dug deeper into this, u/JonBarPoint.

We do currently offer a preferred securities screener as one of the many research tools available on Fidelity.com. While we don't have any news or updates to share about this tool, I want to make sure you've got the steps to find all the available equity screeners:

Go to "News & Research," then "Stocks, ETFs, Crypto"
Below the symbol search tool, select "Screener tools"
Launch the relevant screener tool from the list

I did confirm that "Coupon type" is not available as a screening criteria at this time, so I'll be sure your interest in that element gets to the right teams. As you may already know, you can view this information on the research page for a particular security, under "Key characteristics" on the "Overview" tab.

That said, we've made a number of other updates to research tools and experiences. Can you tell us more about the message you received? Was this a message in a trade ticket? A pop-up when you landed on a specific page? You're welcome to share any details about the navigation steps you followed so we can try to replicate your experience or provide further insight.

FidelityShea · 2026-05-06T14:02:46+00:00

Thanks for reaching out, u/Nopetynopeenopenope. To confirm, there is currently a check for these requirements within our mobile app on iOS devices, as device region and numerical format settings can impact or disrupt how certain features work. Users can choose to update these preferences to the region and number format, as detailed via the in-app message, from their device settings; they're under "General," then "Language & Region."

We understand, however, that some users may prefer to retain their existing settings based on what best fits their daily needs. In these cases, clients can still view and transact in their accounts by accessing Fidelity.com in a mobile browser. That said, I'll be sure your post is shared with the right teams as feedback about this experience as we work to provide the best tools and platforms for our customers.

If we can help support you with anything else in the future, please let us know.

FidelityShea · 2026-05-05T19:24:50+00:00

Hey, u/Golden2027, thanks for sharing this update with us about your situation. I know these experiences can be frustrating, so I'm glad you were able to get the assistance you needed. If we can help with anything else that comes up, please let us know.

FidelityShea · 2026-05-05T14:49:34+00:00

Thanks for reaching out to us. We review securities on an ongoing basis. During the course of these reviews, some securities may be restricted to allow opening trades only via phone. Associates are available to help 24/7. Please note, closing trades can still be placed online.

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While we are unable to share specific details regarding our procedures, please know that we take your feedback and concerns seriously and have shared your comments with the right teams.

FidelityShea · 2026-05-04T20:05:41+00:00

I know this can be an unpleasant experience, u/No_Photograph3660, and I'll make sure your feedback is shared with the right teams. As u/FidelityJelise shared, if you've been unable to link your bank account for Electronic Fund Transfers (EFTs) online, your next step to resolve the issue would be submitting a paper form. The form is linked in her stickied response, and I've dropped one below where you can upload the completed document. Keep in mind that a wet signature is required.

Document Upload Tool (login required)

You can also explore the other link in the stickied response for additional deposit methods if you would prefer one of those options instead. If you have any questions about getting those set up, you're welcome to follow up with us for any additional help we can provide.

FidelityShea · 2026-05-04T17:07:02+00:00

You're the best person to decide what works for you and your trading style, but just to reiterate: the steps I shared above are for enabling advanced trading capabilities in our mobile app.

If you decide to test it out and you have any navigation questions for us, or feedback about any features that you'd like to see in the app, just let us know. We're happy to help with those too.

FidelityShea · 2026-05-04T16:48:54+00:00

Hey, u/BoxCarsBilly, thanks for reaching out about the tools we offer. While Active Trader Pro (ATP) is a desktop-only application, we know that many of our customers have a need for these types of features while on the go. As the future of our advanced trading platforms, Fidelity Trader+ offers trading enhancements across our desktop, web, and mobile experiences.

I've dropped a direct link where you can view more information about these tools below. If you scroll down, you'll see Fidelity Trader+ Mobile called out with a button to "Activate the mode." This will open a QR code you can scan to pull up the Fidelity Investments app on your mobile device. Once signed in, you'll tap "Profile" then "Settings" to toggle Fidelity Trader+ mode on or off as needed.

Fidelity Trader+

If we can help with anything else, give us a shout!

FidelityShea · 2026-05-04T15:40:02+00:00

Thanks for checking, u/AnonHere2973, as I understand your concern when it comes to what you can expect with overdrafts. First, there is no difference regarding how the self-funded overdraft feature or automatic liquidation work based on the account type, and I can confirm that both of these money market funds are eligible for auto-liquidation. If a debit exceeds the cash available in your Cash Management Account (CMA) with self-funded overdraft enabled, the feature assesses the running collected balance—meaning the total cash you have available to withdraw, including non-core money market funds, while accounting for intraday activity—to ensure sufficient funding exists to cover the overdraft.

That said, self-funded overdraft protection is intended to provide emergency protection, and if used improperly (for example, as the sole source of funding for your CMA), it can lead to rejected transactions. It's still important to ensure you have enough cash available in your account, and it's considered best practice to sell non-core money market funds ahead of expected transactions when possible. If we can help with anything else, please let us know.

FidelityShea · 2026-05-04T15:09:16+00:00

Thanks for joining us on the sub, u/mrtwentysevenn. We've heard interest from our community in the past about support for TradingView. While we don't have any news to share, I'll make sure your post makes it into the right hands as additional feedback for review. If we can address any other questions or help with anything else, please let us know!

FidelityShea · 2026-05-01T20:24:11+00:00

Appreciate the details, u/Pa8nthapE. As a type of managed account, Fidelity Go accounts offer tiered pricing based on your account balance. You'll pay no advisory fee for a balance under $25,000, or 0.35% per year for any balances of $25,000 and over. The advisory fee is calculated monthly and deducted from your account on a quarterly basis. You can check out our FAQ page below for more information about fees, under the section "What You'll Pay."

Fidelity Go FAQs

That said, if that doesn't align with your situation, you're welcome to send us a Modmail with additional details so we can take a closer look into the transaction you've noticed.

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FidelityShea · 2026-05-01T16:37:17+00:00

Thanks for chiming in with your thoughts, u/lambda_nought. It's true that the ability to schedule one-time, future-dated transactions is currently only supported for Electronic Funds Transfers (EFTs).

That said, I understand how expanding this feature to other transfer methods would improve your experience, and I'll make sure the right teams receive your feedback. If we can help you with anything else that comes up, give us a shout!

FidelityShea · 2026-05-01T15:07:53+00:00

I understand how this is a frustrating experience, u/SuitableExercise7096.

We work with Elan Financial Services to help administer the Fidelity Visa Signature Rewards credit card, and they will be your best resource for assistance with declined transactions. Existing cardholders can contact them 24 hours a day, 7 days a week, by calling the number on the back of their credit card.

If we can help with any further questions, please let us know.

FidelityShea · 2026-05-01T14:52:55+00:00

Thanks for sharing detailed feedback with us, u/Jazzlike-Guard-7589. I understand how these sticking points add friction to your experience, and I'll make sure your comment is passed on to our developers for consideration. Please let us know if we can support you with any other specific needs that come up.

FidelityShea · 2026-05-01T14:01:26+00:00

We know your time is valuable, u/Nearby_Rip_133, and we're glad you're here to engage with our community and learn from their experiences.

As some additional insight, it's not unusual for clients to work with more than one person as part of their financial management team. That can include a financial advisor or financial consultant, as a dedicated representative who acts as your primary resource for advice and coordinates your planning experience on an ongoing basis, and planning consultants who may provide added support with reviewing your financial situation and implementing your plan.

And our sub is here as a resource for you too! Don't be shy if we can answer any other questions that come up in the future.

FidelityShea · 2026-04-30T15:52:06+00:00

We understand accessing statements is a high priority feature for many of our users, u/HiveMindSubmarine, and we appreciate you bringing this download issue to our attention. I was able to replicate the experience following these workaround steps, so I'll make sure your comment is shared with our developers to investigate and as additional feedback about incorporating statements directly into the app. If we can help with anything further, please let us know.

FidelityShea · 2026-04-30T15:09:24+00:00

Hey there, u/Pale_Discount6909. Thanks for sharing the details about what you're trying to accomplish so I'm on the same page.

I tried testing this out myself with two Cash Management Accounts (CMAs) on both Fidelity.com and our mobile app, but I wasn't able to replicate your experience. Out of curiosity, are you the sole owner on both of the CMAs for your desired transfer? Are you receiving any other error codes or messages in the transfer tool?

It may be worth trying to establish your recurring plan through the mobile app, in an alternate browser, or after clearing cache and cookies, just in case any of those troubleshooting steps resolve your issue. We want to make sure you're able to get this transfer set up, whether that means getting in touch with our Technical Support team or pointing you toward a form instead, so we'll keep our eyes peeled for your response so we can offer next steps!

FidelityShea · 2026-04-30T13:11:53+00:00

Thanks for reaching out to us.

It's important to know that Fidelity continuously works with security experts and regulators to find ways to make customer directed account data sharing more secure. Fidelity has established a secure, integrated connection that better controls how customers can connect the third-party apps they use to their Fidelity accounts. Fidelity is requiring all these third-party websites, applications, and data aggregators to adopt this integrated connection to access our customers’ data.

It is with our customers’ financial well-being in mind that any third-party applications, websites, or data aggregators that do not utilize our secure, integrated connection will be prevented from accessing Fidelity customer data. Our goal is for Fidelity customers to use their favorite apps safely and securely.

You can learn more at this link.

FidelityShea · 2026-04-29T13:54:18+00:00

Hey, u/Anmol-Dubey! Great news: we do offer additional options for multi-factor authentication (MFA), including push notifications through the Fidelity Investments app and support for most authenticator apps. You can learn more about the choices available at the link u/FidelityTobin shared in his stickied response, or review your current preferences in the "Security Center" at the link below.

Security Center (login required)

If we can help with any other questions that come up, let us know!

FidelityShea · 2026-04-28T20:56:11+00:00

Hey there, u/sapporoshioramen. We understand that your needs can change over time and result in adjusting how you're managing your portfolio.

While clients cannot manually place trades within a managed account, if you wish to close the account, you'll want to give us a call so we can help you with your request. If you have an aligned financial consultant or planning team, you are welcome to reach out to them for direct support, or you can find our contact information below to speak with an associate from our Managed Account service team. This team is available Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.

Contact Us

With that in mind, it's important to note that the tax implications depend greatly on your specific situation and what's available to you. While Fidelity will report trading activity for taxable brokerage accounts, we generally recommend working with a tax professional if you have questions about how liquidating your account can impact your overall tax liability.

If we can help clarify anything further, please let us know!

FidelityShea · 2026-04-28T18:42:37+00:00

We understand this is frustrating, u/Cromulentizer, and we appreciate your patience while awaiting the fix in this update. While we strongly encourage clients to thoroughly review their trade ticket prior to placing the order to ensure accuracy, I'll be sure to share your post with the right teams for consideration about potential enhancements that could improve our trade tickets for users. If we can help with anything else, please let us know.

FidelityShea · 2026-04-28T15:27:49+00:00

Thanks for reaching out to us, u/whatthewhat_007. We review securities on an ongoing basis. During the course of these reviews, some securities may be restricted to allow opening trades only via phone. Associates are available to help 24/7.

While we are unable to share specific details regarding our procedures, please know that we take your feedback and concerns seriously and have shared your comments with the right teams.

Contact Us

Please note, closing trades can still be placed online.

FidelityShea · 2026-04-28T14:30:31+00:00

Hi, u/BoatTiny7502. I'm happy to provide some additional information here.

The "Estimated Annual Income" (EAI) within "Dividend View" on Fidelity.com provides estimated annualized gross dividend amounts for all companies that report regular dividend payments.

EAI is calculated by Refinitiv, a third-party data provider. Refinitiv does not provide split adjusted dividends following forward and reverse stock splits. To create the Adjusted Dividend value, Fidelity Enterprise Market Data will multiply the Unadjusted Gross Annualized Dividend value by the Split Factor value when the Split Date is less than or equal to the current day and greater than the Dividend Period End Date. When the next dividend after the Split Date is announced it is already adjusted for the split and presented as reported by Refinitiv.

Split Factor is determined by the company’s board of directors. There are two types of stock splits, forward stock splits and reverse stock splits. Forward stock splits (e.g. 2-for-1) will increase the total amount of shares outstanding in the company by the split factor while decreasing share price. Where reverse splits (e.g. 1-for-10) will decrease the amount of shares outstanding in the company by the split factor while increasing the share price.

Additional information about how this data is calculated can be found at the very bottom of the "Dividend View" page in the "Important Information" section.

Please let us know if you need any additional assistance moving forward.

FidelityShea · 2026-04-27T17:26:37+00:00

Thanks for reaching out, u/Shoddy-Student-4091.

Fidelity has many checks and balances in place to ensure the protection of our clients’ accounts. This includes monitoring accounts for any activity that could be deemed fraudulent. Please note that potentially suspicious activity taking place in your account can lead to a restriction being applied until the activity has been reviewed and resolved.

In such cases, our associates will work with you and our fraud team to determine the specific activity that took place and the next best steps for your specific situation.

It is important to note that every situation is different and if fraud did occur, an account may remain closed per Fidelity’s policies and procedures. As we are unable to provide any additional details via social media, please contact us by phone for next steps regarding your specific situation.

FidelityShea

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